PERFORMANCE VERIFICATION Sample Clauses

PERFORMANCE VERIFICATION. 3.1 The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. : KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS PART A: KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS TABLES‌ The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below:
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PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area. TECHNICAL STANDARDS NextWave shall be in general compliance with the following standards: I. WIRELESS NETWORK INTERFACE STANDARDS A. IS-41REV B CELLULAR RADIO TELECOMMUNICATIONS INTERSYSTEM OPERATIONS NextWave's Network shall be in general compliance with IS-41 Revision B. This shall be upgraded to be in general compliance with IS-41 Revision C when IS-41 Revision C is commercially available.
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PERFORMANCE VERIFICATION. For all systems JCI will make commercially reasonable efforts to complete the Performance Verification Process within the first sixty (60) days after JCI begins receiving data. JCI will work with Customer to remedy any performance or installation deficiencies that might be detected during the Performance Verification Process. In the event of a performance or installation deficiency, JCI may, in its sole discretion, increase the time period to complete the Performance Verification. If JCI is not able to complete the Performance Verification Process and confirm that the system performs as expected within sixty (60) days after JCI begins receiving data and after JCI has worked in good faith with Customer to remedy any deficiencies that might impact System performance, JCI may, in its sole discretion, either (a) with Customer approval lower the Forecasted Year 1 Annual Energy or the Guarantee Level, or (b) terminate this Agreement and refund any payments made by Customer toward the Cost (to the extent already paid by Customer) identified on Page 1 of this Agreement and any costs paid by Customer, less (i) any payments made by JCI for field services and (ii) any system onboarding and preventative maintenance costs incurred by JCI. If the System experiences performance issues during the Performance Verification Process that are resolved before the process is complete, JCI may, in its sole discretion, exclude the energy losses from such shortfalls from Guarantee Year 1 Annual Energy (without any impact on Guaranteed Annual Energy for subsequent Guarantee Years).
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PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area.
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PERFORMANCE VERIFICATION. The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier's performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS Key Performance Indicators and Subsidiary Performance Indicators Tables The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below, unless otherwise stated in the table these are to be measured over a Service Period: Table 1 – Key performance indicators No. Key Performance Indicator Title Definition Weighting Service Points Severity Levels Target Performance Level Minor KPI Failure Serious KPI Failure Severe KPI Failure KPI Service Threshold KPI-01 Severity 1 Service Incident resolution Achieve full fix or effective workaround within four (4) Hours where n = the number of Severity 1 Service Incidents 5 n-1 n-2 n-3 n-4 n-5 or greater KPI-02 Severity 2 Service Incident resolution including Achieve full fix or effective workaround within eight (8) Hours where n = the number of Severity 2 Security Incidents 4 n-1 n-2 n-3 n-4 n-5 or greater KPI-03 Severity 3 Service Incident resolution Achieve full fix or effective workaround within sixteen (16) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-04 Severity 4 Incident resolution Achieve full fix or effective workaround within twenty four (24) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-06 Quarterly customer satisfaction The score received from the quarterly customer census of the Authority's ICT Services team that rate the service on a scale of 1 to 4 where a 3 represents satisfactory performance. 3 3 2.5 2 1.5 Lower than 1.5 KPI-07 Help Desk contact answer (covering telephony and webchat) Number of calls answered in < 60 seconds of the total number of calls per Service Period. Help Desk contact answer will cover telephony and webchat 2 90% 85% 80% 75% 74.9% or lower KPI-08 Infrastructure availability Percentage availability for systems as defined in Annex. 1 Part 3 of this Schedule 2.2 (Performance Levels) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-09 Defined Managed Applications and Services Availability Percentage availability for systems as defined in Annex 1 Part 9 (and as updated by the Authority) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-11 First Time Fix Percentage achievement within agreed timesca...
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PERFORMANCE VERIFICATION. 3.1 Network Rail reserves the right to verify the System Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise.
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PERFORMANCE VERIFICATION. TESTS The contractor shall submit test units for the AN/SSQ-36B (CLIN 0001), AN/SSQ-125 (CLIN 0008), or MK-84 SUS (CLIN 0004) in order for the Government to evaluate the proposed design for conformance with the specification. The contractor shall be responsible for providing the test units, including resubmissions, if required, for satisfactory completion of Performance Verification Tests. Note: Data submitted IAW CDRL A001 for the Performance Verification Tests portion only, shall be submitted using the Successful Completion Within Days After Date of Delivery Order Award IAW Section F, paragraph F.5. CERTAIN PORTIONS OF THESE MATERIALS HAVE BEEN OMITTED BASED ON A REQUEST FOR CONFIDENTIAL TREATMENT SUBMITTED TO THE U.S. SECURITIES AND EXCHANGE COMMISSION (THE “SEC”), THE NON-PUBLIC INFORMATION HAS BEEN OMITTED AND HAS BEEN SEPARATELY FILED WITH THE SEC EACH REDACTED PORTION OF THE AGREEMENT IS INDICATED BY A “[ ]” AND IS SUBJECT TO THE REQUEST FOR CONFIDENTIAL TREATMENT SUBMITTED TO THE SEC. THE REDACTED INFORMATION IS CONFIDENTIAL INFORMATION OF SPARTON CORPORATION. The contractor shall complete the Performance Verification Program in the following order:
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PERFORMANCE VERIFICATION. The Manager shall provide to the Company a report containing total return calculated on a time weighted basis, both gross and net of Management Fees and Performance Fees, to be emailed to the Company Chief Financial Officer. Email delivery should occur no later than one business day following the Manager’s receipt from the Company of its reported total assets for the prior month end, which will typically occur between 5 and 7 days following each month end. Returns should be provided for the current month; rolling three (3) months; fiscal year-to-date (i.e., July 1 through the current month end); calendar year-to-date; annualized performance for the prior thirty-six (36) months; and annualized performance from inception to the current month end.
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Related to PERFORMANCE VERIFICATION

  • Performance Tests Contractor shall perform Performance Tests in accordance with Section 11.2 of the Agreement and Attachment S.

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Performance Requirements 1. Neither Party may impose or enforce any of the following requirements, or enforce any commitment or undertaking, in connection with the establishment, acquisition, expansion, management, conduct or operation of an investment of an investor of a Party or of a non-Party in its territory:

  • Performance Vesting Within sixty (60) days following the completion of the Performance Period, the Plan Administrator shall determine the applicable number of Performance Shares in accordance with the provisions of the Award Notice and Schedule I attached thereto.

  • Account Verification Whether or not a Default or Event of Default exists, Agent shall have the right at any time, in the name of Agent, any designee of Agent or any Borrower, to verify the validity, amount or any other matter relating to any Accounts of Borrowers by mail, telephone or otherwise. Borrowers shall cooperate fully with Agent in an effort to facilitate and promptly conclude any such verification process.

  • Performance Standard Contractor shall perform all work hereunder in a manner consistent with the level of competency and standard of care normally observed by a person practicing in Contractor's profession. County has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor hereby agrees to provide all services under this Agreement in accordance with generally accepted professional practices and standards of care, as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of Contractor’s work by County shall not operate as a waiver or release. If County determines that any of Contractor's work is not in accordance with such level of competency and standard of care, County, in its sole discretion, shall have the right to do any or all of the following: (a) require Contractor to meet with County to review the quality of the work and resolve matters of concern; (b) require Contractor to repeat the work at no additional charge until it is satisfactory; (c) terminate this Agreement pursuant to the provisions of Article 4; or (d) pursue any and all other remedies at law or in equity.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Annual Collateral Verification Each year, at the time of delivery of annual financial statements with respect to the preceding Fiscal Year pursuant to Section 5.1(c), Company shall deliver to Collateral Agent a certificate of an Authorized Officer either (i) confirming that there has been no change in such information since the date of the Collateral Questionnaire delivered on the Closing Date or the date of the most recent certificate delivered pursuant to this Section 5.1(o) or (ii) identifying such changes;

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