Performance Reports. A Work Order may require Contractor to provide monthly performance reports, which will be delivered to LAUSD within fifteen (15) calendar days after the end of each month of the term of the Work Order, describing Contractor’s performance of the Services in that month. Each monthly performance report will, to the extent applicable: (a) separately address Contractor’s performance against any service levels; (b) describe the status of each key project, problem resolution effort and any other initiative; (c) explain deviations from service levels and include for each deviation a plan for corrective action; (d) set forth the utilization of resources for the month and utilization trends; and (e) provide LAUSD a projection of the Charges for the following month. Contractor will also provide such other reports as may be required under an applicable Work Order.
Appears in 23 contracts
Samples: Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement
