PERFORMANCE MONITORING AND PERFORMANCE REVIEW. The Supplier shall provide the Customer with reports in accordance with the process and timescales agreed pursuant to paragraph 1.2 above which shall contain, as a minimum, the following information in respect of the relevant period just ended: for each Service Level, the actual performance achieved over the Service Level for the relevant period; a summary of all failures to achieve Service Levels that occurred during that period; any Critical Service Failures and details in relation thereto; for any repeat failures, actions taken to resolve the underlying cause and prevent recurrence; the Service Credits to be applied in respect of the relevant period indicating the failures and Service Levels to which the Service Credits relate; and such other details as the Customer may reasonably require from time to time. The Parties shall attend meetings to discuss Service Level reports ("Performance Review Meetings") on a monthly basis (unless otherwise agreed). The Performance Review Meetings will be the forum for the review by the Supplier and the Customer of the Performance Monitoring Reports. The Performance Review Meetings shall (unless otherwise agreed): take place within one (1) week of the reports being issued by the Supplier; take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance; be attended by the Supplier's Representative and the Customer's Representative; and be fully minuted by the Supplier. The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's representative and any other recipients agreed at the relevant meeting. The minutes of the preceding month's Performance Review Meeting will be agreed and signed by both the Supplier's representative and the Customer's Representative at each meeting. The Customer shall be entitled to raise any additional questions and/or request any further information regarding any failure to achieve Service Levels. The Supplier shall provide to the Customer such supporting documentation as the Customer may reasonably require in order to verify the level of the performance by the Supplier and the calculations of the amount of Service Credits for any specified period.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 1.1 Within 10 Working Days of the end of each Service Period, the Supplier shall provide:
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 2.3.1 The Supplier shall provide the Customer with reports in accordance with the process and timescales agreed pursuant to paragraph 1.2 above which shall contain, as a minimum, the following information in respect of the relevant period just ended:
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 19.1 Within [10] Working Days of the end of each Service Period, the Contractor shall provide a Performance Monitoring Report to the Authority's Representative.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 3.1 The Service Provider shall provide the Authority with performance monitoring reports (Performance Monitoring Reports) in accordance with the process and timescales agreed pursuant to paragraph 1.2 of Section B of this Schedule above which shall contain, as a minimum, the following information in respect of the relevant Service Period just ended:
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 14.1 The Contractor shall provide the Authority with the Performance Monitoring Reports specified in paragraph 6 of Part A to this Schedule, within 5 Working Days of the end of each period as specified in that paragraph.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 5.1 Within 10 Working Days of the end of each Service Period, the Supplier shall provide a report to the Authority Representative which summarises the performance by the Supplier against each of the Performance Indicators as more particularly described in Paragraph 2.2 (the “Performance Monitoring Report”);
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. 3.1. The Supplier shall provide the Customer and the Authority with performance monitoring reports (“Performance Monitoring Reports”) in accordance with the process and timescales agreed pursuant to paragraph 3.2 of Part A of this Schedule above which shall contain, as a minimum, the following information in respect of the relevant Service Period just ended: for each Service Level, the actual performance achieved over the Service Level for the relevant Service Period; a summary of all failures to achieve Service Levels that occurred during that Service Period; any Critical Service Level Failures and details in relation thereto; for any repeat failures, actions taken to resolve the underlying cause and prevent recurrence; the Service Credits to be applied in respect of the relevant period indicating the failures and Service Levels to which the Service Credits relate; and such other details as the Customer and/or Authority may reasonably require from time to time.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. The Service Provider shall comply with the performance monitoring and performance review reporting requirements for each Service Period in accordance with Schedule 6.
PERFORMANCE MONITORING AND PERFORMANCE REVIEW. Within 10 Working Days of the end of each Quarter, the Supplier shall provide: a report to the Authority Representative which summarises the performance by the Supplier against each of the Performance Indicators as more particularly described in Paragraph 1.2 (the “Performance Monitoring Report”); and a report created by the Supplier to the Authority’s senior responsible officer which summarises the Supplier’s performance over the relevant Quarter as more particularly described in Paragraph 1.3 (the “Balanced Scorecard Report”).
