Common use of Performance Indicators Clause in Contracts

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2023-2024 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2023-2024 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 n/a n/a Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2018/19 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2019/20 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/aa 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2018/19 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 S1 Total Margin (P) 0 ≥0 S0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/aa Schedule D – Performance Cont’d 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2016/17 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 n/a n/a Coordination and Access Indicators Percent Resident Days – Long Average Long-Stay Occupancy / Average Long-Stay Utilization (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) CCAC Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2016/17 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 n/a n/a Coordination and Access Indicators Percent Resident Days – Long Average Long-Stay Occupancy / Average Long-Stay Utilization (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) CCAC Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/aa Schedule D – Performance Cont’d 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2016/17 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 n/a n/a Coordination and Access Indicators Percent Resident Days – Long Average Long-Stay Occupancy / Average Long-Stay Utilization (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) CCAC Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/aa 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2019/20 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

Performance Indicators. Schedule D – Performance The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2018/19 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) 0 ≥0 n/a n/a Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/a

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2019/20 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) LHIN Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/aa 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there thatthere is no defined Performance Standard for the indicator for indicatorfo r the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator Indicatcr E=Explanatory Indicator Exclanatory Ind cator M=Monitoring Monitor ing Indicator 2022/23 Performance 2019 20 Performa nce Target Standard Organizational Health OrganizationalHealth and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 >1 Total Margin (P) 0 ≥0 >0 Coordination and Access Indicators Percent Resident Days – - Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination W a itT im e fro m LHIN Determ ination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a a, n/a Quality and Resident R esident Safety Indicators Percentage of Residents Who W ho Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose W hose Pressure Ulcer Worsened W orsened (M) n/a n/a Percentage of Residents on Antipsychotics Without W ithout a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a,

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2015/16 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 n/a n/a Total Margin (P) >=0 ≥0 n/a Coordination and Access Indicators Percent Resident Days – Long Average Long-Stay Occupancy / Average Long-Stay Utilization (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) CCAC Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/aa 2.0 LHIN-Specific Performance Obligations

Performance Indicators. The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: n/a means ‘not-applicable’, that there is no defined Performance Standard for the indicator for the applicable year. tbd means a Target, and a Performance Standard, if applicable, will be determined during the applicable year. INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 2016/17 Performance Target Standard Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 )* n/a n/a Total Margin (P) 0 ≥0 )** n/a n/a Coordination and Access Indicators Percent Resident Days – Long Average Long-Stay Occupancy / Average Long-Stay Utilization (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) CCAC Determination of Eligibility to LTC Home Response (ME) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (ME) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (ME) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (ME) n/a n/a Percentage of Residents in Daily Physical Restraints (ME) n/a n/aa NOTES: