Penalties for Non-compliance to Service Level Agreement. Where the Supplier fails to deliver the Goods within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed: Failure to achieve ninety–five percent [95%] of the delivery lead time(s) as detailed in clause 13.4 above, an averaged over each consecutive three (3) monthly period, shall result in the Supplier refunding to Transnet, a retrospective discount of one and half percent (1.5%) on the amounts invoiced for that period and shall be payable to Transnet at the end of the following quarterly period. Transnet shall impose a one percent (1%) penalty per day on the total value of the issued Purchase Order up to the maximum of seven (7) days, for late delivery of the Goods. The penalty fee shall be set off against the Supplier’s submitted month-end statement.
Appears in 5 contracts
Samples: Master Agreement, Master Agreement, Master Agreement
