Common use of PayPal’s Buyer Protection Program Clause in Contracts

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transactiontransaction‡: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized authorised by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized TransactionsUnauthorised Transactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's ’s Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's ’s Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't n’t what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the PayPal’s Buyer Protection program, program and is described below under Liability for Unauthorized TransactionsTransactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the PayPal’s Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's ’s Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. Further, PayPal requires its consumers to attempt to contact or otherwise attempt to resolve their issue with their merchant directly prior to filing a dispute or claim with PayPal's . PayPal reserves the right to deny or disallow claims where the consumer failed to attempt to work directly with the merchant to resolve their issues. PayPal’s Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't n’t what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized authorised by you, this type of claim is different from the PayPal’s Buyer Protection program, and is described below under Liability for Unauthorized TransactionsUnauthorised Transactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the PayPal’s Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's ’s Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's ’s Buyer Protection program may apply when you encounter these specific problems with a transactiontransaction‡: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't n’t what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized TransactionsTransactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's PayPal Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't is significantly different from what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized TransactionsTransactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's PayPal Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection ‌ When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's ’s Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's ’s Buyer Protection program may apply when you encounter these specific problems with a transactiontransaction‡: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't n’t what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's PayPal Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-decision- making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't is significantly different from what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized TransactionsTransactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transactiontransaction‡: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's PayPal Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-decision- making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized Transactions. Item Not Received claims Your claim will not qualify for a refund under PayPal's Buyer Protection program for an Item Not Received claim if: • You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller's store location, or • The seller has provided proof of shipment or proof of delivery. If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods. Significantly Not As Described claims An item may be considered Significantly Not as Described if: • The item is materially different from the seller's description of it. • You received a completely different item. • The condition of the item was misrepresented. For example, the item was described as "new" but the item was used. • The item was advertised as authentic but is not authentic (i.e. it is counterfeit). • The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. • You purchased a certain number of items but didn't receive them all. • The item was materially damaged during shipment. • The item is unusable in its received state and was not disclosed as such. An item may not be considered Significantly Not as Described if: • The item is materially similar to the seller's description of it. • The defect in the item was correctly described by the seller in its description of the item. • The item was properly described but you didn't want it after you received it. • The item was properly described but did not meet your expectations. • The item has minor scratches and was described as "used." Ineligible items and transactions The following items or transactions are not eligible for PayPal’s Buyer Protection program: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (when you buy or invest in a business) • Industrial machinery used in manufacturing • Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or exchange-traded form) • Financial products or investments of any kind • Gambling, gaming and/or any other activities with an entry fee and a prize • Donations including payments on crowdfunding platforms as well as payments made on crowdlending platforms • Payments to a state-run body (except for state-owned enterprises), government agencies or third-parties acting on behalf of state-run bodies or government agencies • Payments to any xxxx payment service • Significantly Not as Described claims for wholly or partly custom-made items • Item Not Received claims for physical, tangible items you collect in person or arrange to be collected on your behalf. This includes items bought in a seller's store location, except if you paid for the transaction in-person using PayPal’s goods and services QR code • Anything prohibited by PayPal’s Acceptable Use Policy • Personal payments, including payments sent using PayPal’s friends and family functionality • Payments that you have not sent using your PayPal account • Items intended for resale, including single item transactions or transactions that include multiple items Transaction eligibility for PayPal's Buyer Protection program To be eligible for PayPal's Buyer Protection you must meet all of the following requirements: • Have a PayPal account in good standing. • Pay for the eligible item from your PayPal account. • Attempt to contact the seller to resolve your issue directly before filing a claim under PayPal’s Purchase Protection through the Resolution Center. • Respond to PayPal's request for documentation and other information within the time requested. • Open a dispute in the Resolution Centre within 180 days of the date you sent the payment, and follow our online dispute resolution process. • Not have received a recovery or agreed to an alternative resolution related to your purchase from another source. Our online dispute resolution process If you're unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Centre to pursue a claim under our Buyer Protection program. You may also file a claim (Step 2 below) by calling us and speaking to an agent. The steps you must follow are described below, and if you do not follow these steps your claim may be denied:

PayPal’s Buyer Protection Program. PayPal's Buyer Protection When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's ’s Buyer Protection program. When applicable, PayPal's ’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's ’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's ’s Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's ’s Buyer Protection program may apply when you encounter these specific problems with a transaction: • You didn't n’t receive your item from a seller (referred to as an "“Item Not Received" ” claim), or • You received an item, but the item isn't n’t what you ordered (referred to as a "“Significantly Not as Described" ” claim). If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the PayPal’s Buyer Protection program, program and is described below under Liability for Unauthorized TransactionsTransactions and Other Errors.

PayPal’s Buyer Protection Program. PayPal's Buyer Protection ‌ When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim is eligible qualifies for the Buyer Protection program. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. PayPal's Buyer Protection program may apply when you encounter these specific problems with a transactiontransaction‡: • You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or • You received an item, but the item isn't what you ordered (referred to as a "Significantly Not as Described" claim). If you believe that a transaction made through your PayPal account was not authorized authorised by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorized TransactionsUnauthorised Transactions and Other Errors.