PayPal Actions after Receipt of Your Notification. Once you notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following: • We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Error that is eligible for protection. • We will complete our investigation within 10 Business Days of the date we received your notification of the suspected Unauthorized Transactions or Error. If your Account is new (the first transaction from your Account was less than 30 Business Days from the date you notify us), we may take up to 20 Business Days to complete this investigation. If we need more time, we may take up to 45 Days to complete our investigation (or up to 90 Days for new Accounts, or if your transaction was at a point of sale where you were physically present, or a foreign initiated transaction). • If we decide that we need more time to complete our investigation, we will provisionally credit your Account for the amount of the suspected Unauthorized Transaction or Error. You will receive the provisional credit within 10 Business Days of the date we received your notice (or 20 Business Days for new Accounts). This will allow you to have use of the money until we complete the investigation. We will notify you of the provisional credit within 2 Business Days of the crediting. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days (or 20 Business Days for new Accounts), we will not provisionally credit your Account. • We will inform you of our decision within 3 Business Days after completing our investigation. If we determine that there was an Unauthorized Transaction or Error, we will promptly credit the full amount into your Account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts. If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our email to you. If you received a provisional credit, we will remove it from your Account and notify you of the date and amount of the debit. You may request copies of the documents that we used in our investigation.
PayPal Actions after Receipt of Your Notification. Once you, Paying User, notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following:
PayPal Actions after Receipt of Your Notification. Once you notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following: We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Error that is eligible for protection. We will complete our investigation in principle within 10 Business Days of the date we received your notification of the suspected Unauthorized Transactions or Error. However, if we need more time, we may take up to 90 Days to complete our investigation. We will inform you of our decision within 3 Business Days after completing our investigation. If we determine that there was an Unauthorized Transaction or Error, we will promptly credit the full amount into your funding source within 1 Business Day of our determination. If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our email to you.
