Patient Complaints. CHR shall notify Talecris in writing within four (4) days of initial receipt of any information CHR receives regarding the safety or efficacy of the Product (except with respect to Adverse Events, which shall be governed by Section 3.12 below). CHR shall notify Talecris of any complaint or investigation relating to the Product promptly upon receipt by CHR; provided that all complaints concerning suspected or actual Product tampering, contamination or mix-up (e.g., wrong ingredients) shall be delivered to Talecris within twenty-four (24) hours of receipt. CHR shall provide all assistance reasonably requested by Talecris in investigating customer complaints regarding the Product that, in Talecris’ reasonable opinion, are related to or arise from CHR’s distribution of the Product or other performance of the Services. Talecris shall determine and notify CHR of the appropriate response to Patients’ complaints, and CHR shall be responsible for providing such response to all Patients and the record keeping relating thereto.
Patient Complaints. The parties agree to cooperate with each other in the resolution of any patient complaints arising out of any Anesthesia Services provided hereunder. All complaints shall be resolved in accordance with the procedures established by the Facility and this Agreement.
Patient Complaints. If the department receives a written complaint regarding care rendered by a physician or dentist, and the department decides to investigate, the physician or dentist named in the complaint shall be given an opportunity to review the complaint prior to discussion. The physician or dentist may submit a written response to the appointing authority. The physician or dentist shall be advised of the final disposition of the complaint.
Patient Complaints. The CO will resolve complaints concerning Contractor relations with the Government employees or patients. The CO is final authority on validating complaints. In the event that The Contractor is involved and named in a validated patient complaint, the Government reserves the right to refuse acceptance of the services of such personnel. This does not preclude refusal in the event of incidents involving physical or verbal abuse.
Patient Complaints. The Medical School agrees that the Health Care Provider will cooperate with AuSSLC in the resolution of any patient complaints arising out of the performance by the Health Care Provider of the Services described herein.
Patient Complaints. The Parties agree to cooperate with each other in the resolution of any patient complaints arising out of the performance of the Services described herein.
Patient Complaints. The VA Patient Advocacy Program was established to ensure that all veterans and their families, who are served in VHA facilities and clinics, have their complaints addressed in a convenient and timely manner in accordance with VHA Handbook 1003.4, "VHA Patient Advocacy Program," dated 9/2/05 available at the following hyperlink: xxxx://xxx0.xx.xxx/vhapublications/ViewPublication.asp?pub_ID=1303. Response to complaints will occur as soon as possible, but no longer than seven (7) days after the complaint is made. All patient complaints will be entered in the National Patient Complaint database. Information concerning the Patient Advocacy Program must be prominent and available to CBOC patients. The VA will provide the Contractor with informational handouts describing the program and how to contact the VA Patient Advocate.
Patient Complaints. CHR shall notify Client or its designee of credible information received by any CHR manager regarding the safety or efficacy of the Product within 48 hours (except with respect to Adverse Events, which are governed by Section 3.8 below). CHR shall provide assistance reasonably requested by Client in investigating customer complaints regarding the Product that, in Client’s reasonable opinion, are related to or arise from CHR’s distribution of the Product or other performance of the Services. Client shall determine and notify CHR of the appropriate response to Patients’ complaints, and CHR shall be responsible for providing such response to all Patients and the record keeping relating thereto.
Patient Complaints. Any patient complaints shall be referred to Client. Client shall have the ultimate responsibility for handling patient complaints.
Patient Complaints. If Contractor chooses to delegate to Provider the Grievance and Appeal process, except the adjudication of final Appeals, Provider shall have written policies and procedures for accepting, processing and responding to all Grievances and Appeals from family members and Members consistent with Exhibit B, Part III, Section 3 of the DCO Contract.
