Packet Delivery. The target packet delivery for the Service is measured by sending four test packets of 80 bytes (with 20ms spacing), periodically and regularly, 24 hours a day between the Supplier’s PoPs with appropriate averaging. The target packet delivery for the Service is set at better than 99.9%. Any traffic exceeding the Customer’s CDR will be discarded and not included in the packet delivery measurement.
Packet Delivery. Packet Delivery will be measured on an ongoing basis every five minutes to determine a consistent average monthly performance level for packets actually delivered between the POPs. Region Goal Remedy (Credit is applied as a % of the MRC for the affected Service)* Intra U.S. Hawaii Alaska 99.90% 99.01 % - 99.89% = 10% 90% - 99% = 25% Less than 90% = 50%
Packet Delivery. SLA The Packet Delivery SLA is based on the percentage of packets that are able to traverse the Service. If packets are completely unable to traverse Service (packet delivery is 0%)
Packet Delivery. Veracity Networks objective is to achieve a packet delivery average of 99.9% over a calendar month. Our frame loss performance parameters are defined as the percentage of frames dropped within, or between, switches on our network. Items impacting packet delivery, not within the control of Veracity Networks, include: inadequate signal strength at the destination, natural or human-made interference, excessive noise, hardware failure, software corruption or overburden network nodes. Average Packet Delivery will be measured as the average of 15-minute samples across the network taken throughout the calendar month. If the Packet Delivery is not achieved in a calendar month, customer may receive a credit of 1/30th of the MRC for the month. Credit limits apply and are defined section 11 Service Credit Limits.
Packet Delivery. Guarantee — SunGard guarantees a monthly average success rate of 99% for packet delivery through SunGard’s Internet protocol network.
Packet Delivery. The Frame Loss Ratio (FLR) is a round trip measurement between ingress and egress ports (NIDs) at the Customer’s A and Z locations of packet delivery efficiency. FLR is the ratio of packets lost, round trip, vs. packets sent. Packet delivery statistics are collected for one calendar month. Credits will be based on Ziply Fiber’s verification of packet delivery performance between NIDs at Customer’s Service Location. The packet delivery SLA applies to CIR-compliant packets on Ethernet LAN / WAN circuits only. Ziply Fiber offers three FLR Quality of Service (QoS) levels for Ethernet Data Service. The applicable SLA is based on the QoS level, as outlined in Table 1C. Ethernet Gold and Platinum are premium level services designed to support commercial customers’ mission-critical and real time applications. • Standard QoS service is Ziply Fiber’s basic business class data service with improved performance across all standard performance parameters. Ethernet Silver SLA, termed Standard Data (SD) Service, is Ziply Fiber’s upgraded replacement of Best Effort Ethernet designed specifically for the commercial customer. • Gold QoS service is a premium business data service featuring enhanced performance parameters with packet forwarding priority set to Priority Data. • Platinum QoS service carries Ziply Fiber’s highest QoS performance parameters and includes voice grade packet forwarding priority set to Real Time. If packet delivery performance falls below the applicable packet delivery percentage, Customer will be entitled to a Service credit as outlined in Table 1C, subject to Sections 3 and 4 below. Table 1C: E-LINE Frame Loss Ratio (FLR) Packet Loss QoS Level Frame Loss Ratio (FLR) CITY Frame Loss Ratio (FLR) STATE Frame Loss Ratio (FLR) Inter-STATE MRC Service Credit Standard [Standard Data Service] 0.10% 0.10% 0.10% 10% Gold [Priority Data Service] 0.01% 0.01% 0.025% 15% Platinum [Real Time Data Service] 0.01% 0.01% 0.025% 20%
Packet Delivery. Measurements The percentage of successful Packet Delivery is recorded by Cyta every five minutes, 24 hours a day and every day the average is calculated for every region for each Class of Service. The table below shows the percentage of successful Packet Delivery for every region for each Class of Service: Region Class of Service (CoS) Gold Silver Bronze Real-time Forwarding Assured Forwarding Priority Forwarding Intra XxxxXxxxx.Xxx >= 99.9% >= 99.5% >= 99.0% Intra-US >= 99.9% >= 99.5% >= 99.0% Intra-Europe Trans-Atlantic >=99.8% >= 99.4% >= 99.0% Trans-Pacific
Packet Delivery. TWTC measures packet delivery on its Network on a monthly basis. Packet Delivery is determined by averaging sample measurements taken each calendar month between TWTC’s designated POPs. Upon Customer’s request, TWTC will issue credits for TWTC’s failure to meet the Packet Delivery metrics specified in the table below if such failure is service impacting to the Customer. Such credits will be calculated by multiplying the percentage specified in the table by the MRC for the non-performing Services. The credits specified below are not cumulative and, for any calendar month, Customer shall only be entitled to one credit specified in the table below based on the highest contracted-for CoS level for the non-performing Service. Packet Delivery Classification Designation – Percentage Credits Within Continental U.S. and from Continental U.S. to Hawaii Realtime (Dedicated Bandwidth) Interactive Mission Critical Priority Best Effort (Shared Bandwidth) & Basic Services 99.9% or greater No Credit No Credit No Credit No Credit No Credit 99.5% to 99.8% 10% 5% No Credit No Credit No Credit 99% to 99.4% 20% 15% No Credit No Credit No Credit 98% to 98.9% 30% 20% 15% No Credit No Credit 97% to 97.9% 40% 25% 20% 15% No Credit Less than 97% 50% 40% 25% 20% 10%
Packet Delivery. Please mail or hand-deliver the packet directly to the FHF office address (at 000 Xxxxxx Xxxxxx, Xxxxxx Xxxxxx Xxx Xxxx, 00000.).
Packet Delivery. The percentage of IP packets that are successfully delivered over the Comcast Network. Packet Delivery is measured by averaging sample measurements during a calendar month between representative hub routers across the Network
