Common use of Outreach and Education Clause in Contracts

Outreach and Education. The State will develop outreach and education materials designed to ensure beneficiaries are meaningfully informed about the opportunity to participate in the Demonstration. The State will provide these materials to eligible beneficiaries prior to enrollment in the Demonstration. In addition, the State will make a Frequently Asked Questions (FAQ) document and an ACC Program handbook available to beneficiaries at the time of enrollment; these materials describe the program in more detail and include information on eligibility for the Demonstration as applicable. Materials may include, but are not limited to, outreach and education materials and benefit coverage information. In accordance with Federal guidelines for Medicare and Medicaid, materials must be accessible and understandable to beneficiaries, including individuals with disabilities and those with limited English proficiency. Materials will be translated into languages required under applicable Medicare and Medicaid rules, guidelines, standards, and policy, using the program standard that is more generous to beneficiaries. In addition, the State will provide all enrollment materials in English and in Spanish; furnish contact information on all enrollment packet envelopes in Chinese, Russian, Spanish, Vietnamese, and Korean; and offer interpretation services in more than 200 languages through the State’s customer contact center and enrollment broker. RCCOs will partner with local organizations serving minority and underserved populations to increase the likelihood of reaching beneficiaries whose first language is not English. In addition, materials will be available in alternative formats, such as large font, if requested by a beneficiary. Notices for the Demonstration must contain the following information:  Full Medicare and Medicaid benefits remain unchanged;  Beneficiaries maintain their choice of providers;  Description of new opportunities and supports provided under the Demonstration;  Resources for the beneficiary to obtain additional information on the Demonstration;  Date the Demonstration will begin; and  Beneficiary complaint, grievance, and appeal rights. CMS and the State will coordinate to provide additional outreach activities, which may include but not be limited to regional meetings, direct mailings, posters, and the ability for local organizations and providers to refer potentially eligible beneficiaries. The State will also distribute fact sheets and other informational materials to ensure partner organizations that provide information, assistance, and options counseling are informed regarding Demonstration services. Because Colorado has no single statewide Ombudsman that serves Medicare-Medicaid beneficiaries, the Department and its partners have created a collaborative alliance among beneficiary rights and protections service organizations to better inform and serve Medicare- Medicaid enrollees in the Demonstration. The alliance fosters common aims of education and information about benefits options and enrollee rights; seamless access to services provided by alliance members; and assistance to and advocacy on behalf of Medicare-Medicaid enrollees who have complaints or grievances. Current alliance members include the Department, the seven RCCOs, the Long-term Care Ombudsman, the Medicaid Managed Care Ombudsman, the State Health Insurance Assistance Program, the Colorado Center on Law and Policy, and the Colorado Cross- Disability Coalition. Permanently invited alliance participants and guests include CMS Regional Office, Colorado Legal Services, Medicare-Medicaid beneficiaries of the Demonstration’s Advisory Subcommittee, and the Medicare Quality Improvement Organization. The alliance also supports the creation and development of consistent education and outreach materials for Demonstration beneficiaries, using plain language in a simple format, and interactive training and reference materials for staff and volunteers. Education and outreach materials along with training and reference materials xxxxxx coordinated communications and referrals to ensure a more positive experience for Demonstration beneficiaries. Educational notices will be distributed by the State. Outreach to enrolled beneficiaries will be performed by the Department and the RCCOs. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination unless otherwise agreed upon by CMS and the State.

Outreach and Education. The State will develop outreach and education materials designed to ensure beneficiaries are meaningfully informed about the opportunity to participate in receive health home services and to notify beneficiaries of the Demonstration. The State will provide send these materials to eligible beneficiaries prior to auto-enrollment in the Demonstrationa qualified Health Home Network. In addition, the State will make send a Frequently Asked Questions (FAQ) document and an ACC Program handbook available to beneficiaries at the time of enrollment; these materials describe Health Home Information Booklet describing the program in more detail and when beneficiaries are auto-enrolled; this would include information on eligibility for attribution to the Demonstration as applicable. Materials may include, but are not limited to, outreach and education materials and benefit coverage information. In accordance with Federal guidelines for Medicare and Medicaid, materials Materials must be accessible and understandable to beneficiaries, including individuals with disabilities and those with limited English proficiency, in accordance with Federal guidelines for Medicare and Medicaid. Materials will be translated into languages required under applicable Medicare and Medicaid rules, guidelines, standards, and policy, using the program standard that is more generous to beneficiaries. In additionWashington translates enrollee mailings into Spanish, the State will provide all enrollment materials in English and in Spanish; furnish contact information on all enrollment packet envelopes in Vietnamese, Cambodian, Chinese, Russian, SpanishLaotian, VietnameseSomali, and Korean; and offer interpretation services in more than 200 languages through the State’s customer contact center and enrollment broker. RCCOs The State will partner with local organizations serving minority and underserved populations to increase the likelihood of reaching beneficiaries whose first language is not English. In addition, materials will be available in alternative formats, such as large font, if requested by a beneficiary. Notices for the Demonstration must contain the following information:  Full Medicare and Medicaid benefits remain unchanged;  Beneficiaries maintain their choice of providers;  Description of new opportunities benefits and supports services provided under the Demonstration;  Resources for the beneficiary to obtain additional information on the Demonstration;  Date the Demonstration will begin; and  Beneficiary complaint, grievance, and appeal rights. Educational notices and the Health Home Information Booklet will be distributed by the State. Individual outreach to enrolled beneficiaries will be performed by qualified health home providers. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination, unless otherwise agreed upon by CMS and the State. CMS and the State will coordinate to provide additional outreach activities, which may include but not be limited to including regional meetings, direct mailings, posters, and the ability for local organizations organizations, providers and providers hospitals to refer potentially eligible beneficiariesbeneficiaries to a qualified Health Home Network. The State will also distribute fact sheets and other informational materials to ensure partner organizations that provide information, assistance, and options counseling are informed regarding Demonstration health home services. Because Colorado has no single statewide Ombudsman that serves Medicare-Medicaid beneficiaries, the Department and its partners have created a collaborative alliance among beneficiary rights and protections service organizations to better inform and serve Medicare- Medicaid enrollees in the Demonstration. The alliance fosters common aims of education and information about benefits options and enrollee rights; seamless access to services provided by alliance members; and assistance to and advocacy on behalf of Medicare-Medicaid enrollees who have complaints or grievances. Current alliance members include the Department, the seven RCCOs, the Long-term Care Ombudsman, the Medicaid Managed Care Ombudsman, the State Health Insurance Assistance Program, the Colorado Center on Law and Policy, and the Colorado Cross- Disability Coalition. Permanently invited alliance participants and guests include CMS Regional Office, Colorado Legal Services, Medicare-Medicaid beneficiaries of the Demonstration’s Advisory Subcommittee, and the Medicare Quality Improvement Organization. The alliance also supports the creation and development of consistent education and outreach materials for Demonstration beneficiaries, using plain language in a simple format, and interactive training and reference materials for staff and volunteers. Education and outreach materials along with training and reference materials xxxxxx coordinated communications and referrals to ensure a more positive experience for Demonstration beneficiaries. Educational notices will be distributed by the State. Outreach to enrolled beneficiaries will be performed by the Department and the RCCOs. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination unless otherwise agreed upon by CMS and the State.

Outreach and Education. The State will develop outreach and education materials designed to ensure beneficiaries are meaningfully informed about the opportunity to participate in receive health home services and to notify beneficiaries of the Demonstration. The State will provide send these materials to eligible beneficiaries prior to auto-enrollment in the Demonstrationa qualified Health Home Network. In addition, the State will make send a Frequently Asked Questions (FAQ) document and an ACC Program handbook available to beneficiaries at the time of enrollment; these materials describe Health Home Information Booklet describing the program in more detail and when beneficiaries are auto-enrolled; this would include information on eligibility for attribution to the Demonstration as applicable. Materials may include, but are not limited to, outreach and education materials and benefit coverage information. In accordance with Federal guidelines for Medicare and Medicaid, materials Materials must be accessible and understandable to beneficiaries, including individuals with disabilities and those with limited English proficiency, in accordance with Federal guidelines for Medicare and Medicaid. Materials will be translated into languages required under applicable Medicare and Medicaid rules, guidelines, standards, and policy, using the program standard that is more generous to beneficiaries. In additionWashington translates enrollee mailings into Spanish, the State will provide all enrollment materials in English and in Spanish; furnish contact information on all enrollment packet envelopes in Vietnamese, Cambodian, Chinese, Russian, SpanishLaotian, VietnameseSomali, and Korean; and offer interpretation services in more than 200 languages through the State’s customer contact center and enrollment broker. RCCOs The State will partner with local organizations serving minority and underserved populations to increase the likelihood of reaching beneficiaries whose first language is not English. In addition, materials will be available in alternative formats, such as large font, if requested by a beneficiary. Notices for the Demonstration must contain the following information:  • Full Medicare and Medicaid benefits remain unchanged;  • Beneficiaries maintain their choice of providers;  • Description of new opportunities benefits and supports services provided under the Demonstration;  • Resources for the beneficiary to obtain additional information on the Demonstration;  • Date the Demonstration will begin; and  • Beneficiary complaint, grievance, and appeal rights. Educational notices and the Health Home Information Booklet will be distributed by the State. Individual outreach to enrolled beneficiaries will be performed by qualified health home providers. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination, unless otherwise agreed upon by CMS and the State. CMS and the State will coordinate to provide additional outreach activities, which may include but not be limited to including regional meetings, direct mailings, posters, and the ability for local organizations organizations, providers and providers hospitals to refer potentially eligible beneficiariesbeneficiaries to a qualified Health Home Network. The State will also distribute fact sheets and other informational materials to ensure partner organizations that provide information, assistance, and options counseling are informed regarding Demonstration health home services. Because Colorado has no single statewide Ombudsman that serves Medicare-Medicaid beneficiaries, the Department and its partners have created a collaborative alliance among beneficiary rights and protections service organizations to better inform and serve Medicare- Medicaid enrollees in the Demonstration. The alliance fosters common aims of education and information about benefits options and enrollee rights; seamless access to services provided by alliance members; and assistance to and advocacy on behalf of Medicare-Medicaid enrollees who have complaints or grievances. Current alliance members include the Department, the seven RCCOs, the Long-term Care Ombudsman, the Medicaid Managed Care Ombudsman, the State Health Insurance Assistance Program, the Colorado Center on Law and Policy, and the Colorado Cross- Disability Coalition. Permanently invited alliance participants and guests include CMS Regional Office, Colorado Legal Services, Medicare-Medicaid beneficiaries of the Demonstration’s Advisory Subcommittee, and the Medicare Quality Improvement Organization. The alliance also supports the creation and development of consistent education and outreach materials for Demonstration beneficiaries, using plain language in a simple format, and interactive training and reference materials for staff and volunteers. Education and outreach materials along with training and reference materials xxxxxx coordinated communications and referrals to ensure a more positive experience for Demonstration beneficiaries. Educational notices will be distributed by the State. Outreach to enrolled beneficiaries will be performed by the Department and the RCCOs. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination unless otherwise agreed upon by CMS and the State.

Outreach and Education. The State will develop outreach and education materials designed to ensure beneficiaries are meaningfully informed about the opportunity to participate in the Demonstration. The State will provide these materials to eligible beneficiaries prior to enrollment in the Demonstration. In addition, the State will make a Frequently Asked Questions (FAQ) document and an ACC Program handbook available to beneficiaries at the time of enrollment; these materials describe the program in more detail and include information on eligibility for the Demonstration as applicable. Materials may include, but are not limited to, outreach and education materials and benefit coverage information. In accordance with Federal guidelines for Medicare and Medicaid, materials must be accessible and understandable to beneficiaries, including individuals with disabilities and those with limited English proficiency. Materials will be translated into languages required under applicable Medicare and Medicaid rules, guidelines, standards, and policy, using the program standard that is more generous to beneficiaries. In addition, the State will provide all enrollment materials in English and in Spanish; furnish contact information on all enrollment packet envelopes in Chinese, Russian, Spanish, Vietnamese, and Korean; and offer interpretation services in more than 200 languages through the State’s customer contact center and enrollment broker. RCCOs will partner with local organizations serving minority and underserved populations to increase the likelihood of reaching beneficiaries whose first language is not English. In addition, materials will be available in alternative formats, such as large font, if requested by a beneficiary. Notices for the Demonstration must contain the following information:  • Full Medicare and Medicaid benefits remain unchanged;  • Beneficiaries maintain their choice of providers;  • Description of new opportunities and supports provided under the Demonstration;  • Resources for the beneficiary to obtain additional information on the Demonstration;  • Date the Demonstration will begin; and  Beneficiary • Xxxxxxxxxxx complaint, grievance, and appeal rights. CMS and the State will coordinate to provide additional outreach activities, which may include but not be limited to regional meetings, direct mailings, posters, and the ability for local organizations and providers to refer potentially eligible beneficiaries. The State will also distribute fact sheets and other informational materials to ensure partner organizations that provide information, assistance, and options counseling are informed regarding Demonstration services. Because Colorado has no single statewide Ombudsman that serves Medicare-Medicaid beneficiaries, the Department and its partners have created a collaborative alliance among beneficiary rights and protections service organizations to better inform and serve Medicare- Medicaid enrollees in the Demonstration. The alliance fosters common aims of education and information about benefits options and enrollee rights; seamless access to services provided by alliance members; and assistance to and advocacy on behalf of Medicare-Medicaid enrollees who have complaints or grievances. Current alliance members include the Department, the seven RCCOs, the Long-term Care Ombudsman, the Medicaid Managed Care Ombudsman, the State Health Insurance Assistance Program, the Colorado Center on Law and Policy, and the Colorado Cross- Disability Coalition. Permanently invited alliance participants and guests include CMS Regional Office, Colorado Legal Services, Medicare-Medicaid beneficiaries of the Demonstration’s Advisory Subcommittee, and the Medicare Quality Improvement Organization. The alliance also supports the creation and development of consistent education and outreach materials for Demonstration beneficiaries, using plain language in a simple format, and interactive training and reference materials for staff and volunteers. Education and outreach materials along with training and reference materials xxxxxx coordinated communications and referrals to ensure a more positive experience for Demonstration beneficiaries. Educational notices will be distributed by the State. Outreach to enrolled beneficiaries will be performed by the Department and the RCCOs. All outreach and education materials and activities referencing this Demonstration shall require approval by CMS prior to dissemination unless otherwise agreed upon by CMS and the State.