Common use of Outreach and Education Clause in Contracts

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 individuals, including:  Use of experienced bilingual/bicultural staff and interpreters to serve as trusted navigators of Health Connect information for each sub-group.  Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and at ethnic community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. The Subrecipient shall share detailed plans for the outreach and engagement listed above with State’s Navigator Project Director – both verbally and through online tools as directed by the Project Director. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communication, coordination with other Navigator organizations, and necessary adjustments to outreach and enrollment efforts.

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach 4,300 individuals. This includes, but is not limited to: communicating with its 16,800 Vermont patients, a total consistent social media communication campaign, presenting and tabling at local events, collaborating with its network of 900 individualspartner organizations to reach broad audiences, including:  Use of experienced bilingual/bicultural staff and interpreters distributing materials to serve as trusted navigators of Health Connect information for each sub-grouphealth centers.  Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and at ethnic community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 15,600 individuals throughout the grant cycle; 900 individualsby 9/30/14; 3,000 by 12/31/14; 5,880 by 3/31/15, includingand 5,780 by 6/30/15. The Subrecipient shall maintain the following Outreach Efforts:  Use Set up a Discussion Forum near the start of experienced bilingual/bicultural staff Open Enrollment for the public to ask questions and interpreters receive information  Assist and/or participate in radio and television promotions  Launch social media campaigns  Provide VHC presentations to serve businesses in the central Vermont area as trusted navigators of Health Connect well as at trade organizations not currently served by local Navigator Organizations and will coordinate to disseminate information for each sub-group. to small business owners  Target pharmacies, laundromats, libraries, child care centers, city centers, health centers, and other venues where the community is likely to frequent  Expand existing support to include additional trainings, content expertise, and easily accessible resources  Hold “Open Enrollment Days” Peer to Peer meetings including face-to-face meetings being held in-person, via the internet, and/or with special break-out sessions held at the Subrecipient’s facility annual conference  Create template documents that can be modified by others and used for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and at ethnic patient in-reach or community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. The Subrecipient shall share detailed plans for the outreach and engagement listed above with State’s Navigator Project Director – both verbally and through online tools as directed by the Project Director. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communication, coordination with other Navigator organizations, and necessary adjustments to outreach and enrollment efforts.

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 168,580 individuals. The Subrecipient’s outreach and education shall include but is not limited to: working with the local radio station and newspaper during the first enrollment period, including:  Use of experienced bilingual/bicultural staff print weekly updates on enrollment events, attending local community and interpreters to serve as trusted navigators of Vermont Health Connect events, utilizing social media channels, attending at least two days of the Addison County Fair and Field Days and displaying information for each sub-group.  Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize in a booth, assist in organizing a Vermont Health Connect’s online portal Connect event, and working with other local organizations and the State to enroll members of the targeted population during routine home visits and at ethnic community activity spaceshave an all-day enrollment event.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 10,064 individuals, including:  Use of experienced bilingual/bicultural • Providing materials, displays, handouts and bulletin board notices; • Conducting direct mailings and staff local events, such as the Fall Wellness Fair; • Generating interest in the October kickoff; • Utilizing online media, including links on the Subrecipient’s website to connect patients with local Navigators and interpreters to serve as trusted navigators of the Vermont Health Connect information for each sub-groupwebsite; and • Engaging in a social media campaign, including using Twitter and Facebook.  Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and at ethnic community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 15,500 individuals, includingincluding but not limited to:  Use • Placing banners outside of experienced bilingual/bicultural staff the Subrecipient’s service sites • Purchasing window clings • Advertising assistance to all medical, dental, and interpreters pharmacy patients in the target area • Contacting the local hospital, the region’s human services agency, private medical practices, the Franklin Grand Isle Chamber of Commerce, and small business owners • Placing information on website to serve as trusted navigators of direct individuals to Vermont Health Connect information • Making necessary resources available for each sub-group.  Hold “Open Enrollment Days” online insurance enrollment at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize service sites • Distributing outreach materials provided by Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and Connect • Using laptops with data access plans for insurance enrollment at ethnic community activity spaces.  Inoff-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month site locations without internet access • Scheduling events • Distributing Navigator promotional items In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 individuals20,000 interactions. This outreach includes, includingbut is not limited to:  Use • Business on-site employee presentations • Informational public community forums • College campus forums/enrollments and working with theses institutions’ alumni bases • Frequent press releases • Purchased advertising and print • Purchased radio presence • Frequent e-news blasts to targeted audiences • Social media updates, using Facebook, Twitter, LinkedIn, Hootsuite, and Front Porch Forum • Direct web link to VHC on our organizations’ home pages • Promotion of experienced bilingual/bicultural staff any VHC-related activities and interpreters to serve as trusted navigators of Health Connect information for each sub-group.  Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s events on chamber online portal to enroll members of the targeted population during routine home visits and at ethnic community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month calendars In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 8,156 individuals, includingincluding but not limited to:  • Use of experienced bilingual/bicultural staff and interpreters to serve as trusted navigators of Health Connect information for each sub-group.  Hold “Open Enrollment Days” at the Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal database to enroll members of the targeted population during routine home visits track and at ethnic follow up on patient applications through VHC • Referrals from local hospitals, providers, community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach health centers, alternative health providers, pharmacies, family centers, food shelves, community action agencies, drop in centers, and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility community mental health agencies • Forums cosponsored by local tax preparers or other activity space: 30 interactions per month hospitals/providers In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach ManagerManager ;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 individuals1,000 individuals (400 by 9/30/14; 300 by 12/31/14; 150 by 3/31/15; and 150 by 6/30/15), including:  Use of experienced bilingual/bicultural staff and interpreters • Partner with Community Health Team Members to serve as trusted navigators of Health Connect disseminate VHC information for each sub-group.  • Hold “Open Enrollment Days” at Subrecipient’s facility for specific linguistic populations with multiple interpreters available.  Utilize Vermont Health Connect’s online portal to enroll members of Enrollments events in public venues in the targeted service area for the specific target population during routine home visits with the Certified Navigator and at ethnic community activity spaces.  InApplication Counselor on-person home visits: 20 interactions per month  Insite • Speak frequently on radio in call0in shows • Post flyers about open enrollment when the time comes • Pursue local media interviews in local newspapers • Add enrollment information to Social media sites as appropriate • Conduct in-person activity-space outreach and educationeducation through: 25 interactions per month o Churches Community-based self-management workshops o Addiction treatment centers and mosque peer organizations o Ethnic food stores Primary care practices o Vermont Adult Learning English classes Holistic health centers o Subrecipient programs Small businesses o Normal office hours (Monday-Friday 9 until 5)  Presentations Church groups and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month religious organizations In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are:

Outreach and Education. The Subrecipient shall implement multiple modes of outreach and education to reach a total of 900 4,808 individuals. Outreach activities include, includingbut are not limited to:  Use of experienced bilingual/bicultural staff • Working with primary care provider offices, specialty care offices, its emergency department, the birth center, and interpreters to serve as trusted navigators of Health Connect information for each sub-group.  Hold “Open Enrollment Days” inpatient units at the Subrecipient’s facility for specific linguistic populations with multiple interpreters availablefacilities; • Performing outreach to patients within inpatient units; and • Using media outlets such as local newspapers, a monthly radio interview show, Facebook, website, and tri-annual Wellness Calendar.  Utilize Vermont Health Connect’s online portal to enroll members of the targeted population during routine home visits and at ethnic community activity spaces.  In-person home visits: 20 interactions per month  In-person activity-space outreach and education: 25 interactions per month o Churches and mosque o Ethnic food stores o Vermont Adult Learning English classes o Subrecipient programs o Normal office hours (Monday-Friday 9 until 5)  Presentations and specially billed Open Enrollment Sessions at Subrecipient’s facility or other activity space: 30 interactions per month In addition, Subrecipient will be required to conduct outreach and education for Vermont Health Connect, including:  • Participating in the planning and staffing of enrollment events in collaboration with the VHC Outreach Manager;  • Providing a visible Vermont Health Connect presence at community venues, events, fairs and/or festivals at least five times during grant period;  • Coordinating with geographically overlapping Navigator organizations to avoid duplication of effort;  • Identifying locations and dates for Vermont Health Connect events in the communities they serve; and,  • Placing Vermont Health Connect materials in markets, community centers, faith institutions, and other physical and online venues that their target population frequents. ATTACHMENT B PAYMENT PROVISIONS The maximum dollar amount payable under this agreement is not intended as any form of a guaranteed amount. The State agrees to compensate the Subrecipient shall share detailed plans for services performed up to the outreach maximum amounts stated below, provided such services are within the scope of the grant and engagement listed above are authorized as provided for under the terms and conditions of this grant. State of Vermont payment terms are Net 00 days from date of invoice; payments against this grant will comply with the State’s Navigator Project Director – both verbally and through online tools as directed by the Project Directorpayment terms. The Subrecipient will be expected to adhere to the Project Director’s guidance regarding public communicationpayment schedule for delivered products, coordination with other Navigator organizationsor rates for services performed, and necessary adjustments to outreach and enrollment efforts.any additional reimbursements, are included in this attachment. The following provisions specifying payments are: