Outage Credits. 6.1 An Outage for fixed satellite services is defined as a complete loss of the ability to originate or receive voice or data communications causing the service availability to fall below 99.5% in any twelve (12) month period.
Outage Credits. 5.1 Purchaser acknowledges the possibility of an unscheduled, continuous and/or interrupted period of time when a Service or Services are "UNAVAILABLE" (as defined in the Specifications) for a continuous period of two (2) hours (hereafter an "OUTAGE"). An Outage shall begin upon recognition by Grantor or notice from Purchaser that the Service is interrupted. In the event of an Outage, Purchaser shall be entitled to a credit (the "OUTAGE CREDIT") at the rate of 1/720 of the monthly recurring charge for the IXC portion of the circuit for each hour in excess of the first two (2) consecutive hours that the affected service fails to conform to the Specifications.
Outage Credits. Supplier shall give Customer a credit in accordance with its then-current outage policy for periods in which any Circuit loses continuity and fails to comply with applicable specifications. Such credit shall be Customer's sole remedy with respect to such an event; provided, however, that no such credits shall be allowed and Supplier shall not be liable for any Service defect from causes outside its control, including accidents, cable cuts, fires, floods, emergencies, government regulation (provided that Supplier uses best efforts to prevent such government regulation, wherever possible), wars, or acts of God. SUPPLIER DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES RELATING TO SERVICE, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CUSTOMER HAS NOT RELIED ON ANY REPRESENTATION NOT SET FORTH HEREIN. CUSTOMER SHALL INDEMNIFY SUPPLIER FROM ANY CLAIMS MADE BY ANY CUSTOMER OF CUSTOMER.
Outage Credits. 4.1 Customer acknowledges the possibility of an unscheduled, continuous and/or interrupted period of time when a Service or Services are "UNAVAILABLE" (as defined in the Specifications) for a continuous period of two (2) hours (hereafter an "OUTAGE"). An Outage shall begin upon recognition by Willxxxx xxxt the Service is interrupted. In the event of an Outage, Customer shall be entitled to a credit (the "OUTAGE CREDIT") in the amount of ten percent (10%) of the monthly Port, PVC and/or usage charges (as stated on the applicable Service Order) regardless of the length of such Outage.
Outage Credits. In the event of the occurrence of outages in portions of DBS Services, as generally described in Exhibit I, HCG is required to provide certain credits to NRTC pursuant to the HCG Agreement, to be applied toward fees for future services. NRTC shall make all such credits provided by HCG available to Member on a prorated basis in consideration of the amount of such credits and the number of Members entitled to receive a proration of such credits.
Outage Credits. Upon the occurrence of each Separate/Independent Interruption of Landlord’s Essential Services, Tenant shall be entitled to an Outage Credit in the amount set forth opposite the duration of such Interruption of Landlord’s Essential Services in Table 2.A.(1)-A and 2.A.(1)-B, below, as applicable: Table Related to the Calculation of Outage Credits (Table 2.A.(1)-A)
Outage Credits. Customer acknowledges the possibility of an unscheduled, continuous and/or interrupted period of time during which DIA Service does not conform to the SLA as set forth in Section 2.2 above (“Outage”). An Outage shall begin upon Lackawanna County’s receipt of notice from the Customer of the Outage and provided that Customer has released all or part of the DIA Service for testing if requested by Lackawanna County. In the event of an Outage, Customer shall be entitled to a credit (“Outage Credit”) upon Lackawanna County receipt of Customer’s written request for such Outage Credit. Such written request must be received by Lackawanna County within thirty (30) calendar days of the Outage and the Outage Credit shall be credited on Customer’s next monthly invoice. If Lackawanna County does not receive Customer’s written notice within such thirty (30) calendar day period, Customer shall be deemed to waive its right to the Outage Credit. The amount of any applicable Outage Credit for DIA Service shall be calculated based on each SLAs set forth in Section 2.2 above and shall be as follows:
Outage Credits. A customer who experiences network outage in excess of the Service Availability stated in Clause 4 above, may receive Outage Credits for the Confirmed Outage(s), which shall be calculated on a pro-rata basis as stated herein based on the Monthly Service Fee but limited to 30% of the Monthly Service Fee paid by the Customer. Provided Always that the Outage Credits stated above, shall only be applicable for Confirmed Outage that continues for a consecutive period of at least sixty (60) minutes in each occurrence, and falling below the Service Availability stated in Clause 4 above. The Outage Credits per hour shall be calculated by dividing the Monthly Service Fee paid by the Customer by seven hundred twenty (720) hours. The Outage Credits will be applied by Xxxxxx Xxxxx in the following month to the qualified customer with exclusion to the Disqualified Xxxxxxxx stated in Clause 7 below.
Outage Credits. If a Confirmed Outage occurs, Intelsat shall give Customer a credit (an “Outage Credit”) against future Charges for that Service. Unless other specified in a Service Order, Outage Credits shall equal pro rata Service Fees due for that period of time during which a Confirmed Outage of the Service, or any portion thereof, has occurred.
Outage Credits. Customer acknowledges the possibility of an unscheduled, continuous and/or interrupted period of time during which NAN Hosted VOIP Services do not conform to the SLA as set forth in Section 3 above ("Outage"). In the event of an Outage, Customer shall be entitled to a credit ("Outage Credit"), which shall be credited on Customer's next monthly invoice upon request. When the Hosted VOIP Service does not conform to the SLA as set forth in Sections 2 and 3 above, the amount of the Credit for Hosted VOIP Services shall be as set forth in the Table below and is credited in a percentage of the MRC for the affected Hosted VOIP Service. Outage Credits
