Common use of OUR REMUNERATION Clause in Contracts

OUR REMUNERATION. Our remuneration for the services we provide to you will be either brokerage, which is a percentage of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendum.

OUR REMUNERATION. Our remuneration for the services we provide to Whether you buy a product from us or not, you will be either brokerage, which pay us an adviser charge for our advice and services. 50% of any fee agreed is a percentage payable in upon initial instruction and the remainder is payable upon presentation of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with youour invoice. We allow 7 days for settlement of our invoice. If appropriate, and with your consentyou do not settle our invoice, we may receive take legal action to recover the funds due to us in which case, you will also be responsible for our legal fees. For late payment of our fees (after 7 days) interest will accrue at a rate of 4% above HSBC standard variable mortgage rate. If we give you a fee estimate, this is an indication made in good faith. It is not a promise by us to do that work for that fee. We will however tell you as soon as we can if we think our fee will exceed the estimate given to you. You can pay our adviser charges and brokerageour fees either directly or if agreed by us, through a single or regular deduction from a third-party product, platform or contract that we recommend and which allows adviser charges and our fees to be deducted. Brokerage Not all products have this facility. We will discuss your payment options with you and answer any questions you have. We will not charge you until we have agreed with you how we are to be paid. If we accept our adviser charges and our fees are settled via a third-party product, platform or contract, SAFE offer this third-party payment facility at our sole discretion. SAFE or the third-party may withdraw this third-party payment facility at any time. If we, or the third-party, do withdraw this facility, or if this mode of third-party payment is no longer permitted by legislation, you irrevocably confirm that you will personally settle any future adviser charges and fees are ordinarily earned for the period of the contract at inception, due to SAFE as they fall due. The service we provide is described below: If you contact us and unless otherwise agreed with yourequest us to do so, we will retain all fees and brokerage in respect of the full period of the contract in relation review your financial position on an annual basis. We will arrange to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and meet with you at our offices to discuss our findings. If you wish to meet at your insurers have returned prorated net premium. Consistent with long- established market practicehome or any other place, we will deduct make efforts to do so subject to a charge of £100 per hour to cover our brokerage travel time and other commissions from the premium once receivedcosts of travel. We shall disclose the form of compensation we will earn before insurance This is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any other charge agreed. Service Initial Charge On-going Charge per annum Initial report £1,850 minimum N/A £325 per hour (we estimate it will take between 6-8 hours to produce a report) N/A Implementation (lump sum) 3% of your investment up £500,000 2% on the next £500,000 1% of any funds in excess of £1m 1% Review of Existing holdings £325 per hour Service Initial Charge On-going Charge per annum Transfer of Agency from previous adviser * Minimum charge £250 per plan 1% Implementation (regular premium or savings plans) £1,500 on premiums up to £250 per month. £2,500 on premiums over £250 per month. 1% Annual Portfolio Valuations. Annual meetings conducted at our offices. On-going charge per annum 1% of your investment value each year. Withdraw or Encashment or partial Encashments £250 per encashment Administration fee £100 per month Switch Fee 3% of total funds switched Existing Structured Product 3% of amount invested 1% If you wish, you may pay for our fees on an hourly rate. Our hourly rates are as follows:- Financial Consultant £325 per hour Client Service Manager £ 75 per hour * Where you transfer the agency under which your existing plans are held, to Secure Asset Funds Europe Ltd, there is substantial time cost involved and to this end, we charge an administration fee of £250 per plan. In addition, a money laundering fee of £50 per individual is payable. We do not accept any responsibility whatsoever for advice given by any other firm of advisers under any circumstances even when you transfer the agency of an existing portfolio, plan, contract or commissions we may receive for placing coverinvestment to our firm. These arrangements are detailed further in Examples of the attached ‘Market-Derived Income’ addendum.amounts you might pay Setting up New ISA – Minimum of £1,750 - 4 hours Adviser Time, 4*£325 = £1,300 and 6 hours Administration Time, 6*£75 = £450 Protection Policy – Minimum of £3,000 - 6 hours Adviser Time, 6*£325 = £1,950 and 14 hours Administration Time, 14*£75 = £1,050

OUR REMUNERATION. For pensions business Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Our fee is considered to be fully earned at this point. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012, We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. Any commission is considered to be fully earned when Your insurance(s) incepts We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted estimated fee. • If material factors should arise during the course of Our work due to circumstances that could not reasonably have been anticipated by Us at outset of Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation, and the issuance agree with You a revised cost for Our continued work and services. Examples of certificates such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which may give rise to unexpected additional work. Our typical charges are as follows: Auto Enrolment (Pensions) Market review and recommend Auto Enrolment provider £5,000 Auto Enrolment project £3,500 Legislative updates and ad hoc HR assistance £1,500 per annum Annual Governance Meeting £2,000 per annum One-day on-site surgeries/presentations £1,500 per full day Preparation for on-site meetings £250 Pension Transfers Scheme type Research and report work Transfer administration Category 1: Personal pension plan, stakeholder plan (excluding with-profits) £500 per plan, payable on appointment £250 per plan, payable on completion of insurance covertransfer Category 2: Defined Contribution Occupational pension scheme* or any plan holding ‘with-profits’ investments (*including s32 buy-out plans and Additional Voluntary Contribution plans). £750 per plan, payable on appointment £250 per plan, payable on completion of transfer We will tell You if You have to pay VAT. We will be entitled to retain all agreed fees in respect of services provided, including for contracts that are cancelled after inception. Once the services have commenced, the fee will be deemed to be fully earned. Paying by instalments through your recommended product If You buy a financial product, We may also provide reinsurance broking services for insurersagree that You can have Our fee deducted from the product through instalments. We may also enter Although You would pay nothing to Us up-front, that does not mean that Our service is free. You would still pay Us indirectly through deductions from the amount You pay into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing coverYour product. These arrangements are detailed further in deductions will pay towards settling Our fee. These deductions could reduce the attached ‘Market-Derived Income’ addendumamount left for investment.

OUR REMUNERATION. For pensions business Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Our fee is considered to be fully earned at this point. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012, We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. Any commission is considered to be fully earned when Your insurance(s) incepts. We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted estimated fee. • If material factors should arise during the course of Our work due to circumstances that could not reasonably have been anticipated by Us at outset of Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation, and the issuance agree with You a revised cost for Our continued work and services. Examples of certificates such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which may give rise to unexpected additional work. Our typical charges are as follows: Auto Enrolment (Pensions) Market review and recommend Auto Enrolment provider £5,000 Auto Enrolment project £3,500 Legislative updates and ad hoc HR assistance £1,500 per annum Annual Governance Meeting £2,000 per annum One-day on-site surgeries/presentations £1,500 per full day Preparation for on-site meetings £250 Pension Transfers Scheme type Research and report work Transfer administration Category 1: Personal pension plan, stakeholder plan (excluding with-profits) £500 per plan, payable on appointment £250 per plan, payable on completion of insurance covertransfer Category 2: Defined Contribution Occupational pension scheme* or any plan holding ‘with-profits’ investments (*including s32 buy-out plans and Additional Voluntary Contribution plans). £750 per plan, payable on appointment £250 per plan, payable on completion of transfer We will tell You if You have to pay VAT. We will be entitled to retain all agreed fees in respect of services provided, including for contracts that are cancelled after inception. Once the services have commenced, the fee will be deemed to be fully earned. Paying by instalments through your recommended product If You buy a financial product, We may also provide reinsurance broking services for insurersagree that You can have Our fee deducted from the product through instalments. We may also enter Although You would pay nothing to Us up-front, that does not mean that Our service is free. You would still pay Us indirectly through deductions from the amount You pay into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing coverYour product. These arrangements are detailed further in deductions will pay towards settling Our fee. These deductions could reduce the attached ‘Market-Derived Income’ addendumamount left for investment.

OUR REMUNERATION. Our remuneration for the services we provide to you will be either take the form of a brokerage/commission, which is a percentage of the insurance premium paid by the assured you and allowed to us by the your insurer with whom from the insurance contract is placedpremium paid, or a fee as agreed which we shall agree with you. If appropriate, and with your consent, we may receive a fee and a brokerage. Brokerage and fees are ordinarily earned for the period in full at inception of the contract at inception, and unless otherwise agreed with you, we will shall be entitled to retain all fees and brokerage in respect of the full period of the insurance contract. Therefore, if cancellation of your contract in relation of insurance involves a return of premium from the insurer our fees or brokerage will not usually be returnable to contracts you. In the event of any mid-term adjustment or amendment to cover we reserve the right to charge an administration fee to cover our costs. In addition to the methods of remuneration described above, we may receive remuneration by way of administrative fees or fees for services provided to insurers. We may also receive a fee or commission based upon the volume of business placed by us including in circumstances where the assureds’ insurance contract has been terminated with certain insurers and your insurers have returned prorated net premium. Consistent insurance business may be placed with long- established market practice, we will deduct our brokerage and other commissions from the premium once receivedsuch insurers. We shall disclose the form of compensation may also have placement facilities with insurers where we will earn before are entitled to receive a profit commission and your insurance is purchasedbusiness may be placed under such facilities. It may, at times, be appropriate (and We also receive commission for arranging finance agreements for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess payment of premiums and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest commission or fees for passing introductions to other professionals. You are entitled at any time in writing to request information regarding any commission which we have received from insurers as a result of placing your insurance business. If you wish to request this information, please write directly to the Compliance Officer at 000 Xxxxxxxxxx Xxxxxx, Xxxxxx, XX0X 0XX who will deal with your request within 14 days. CLIENT MONEY We hold premium and claim monies (‘client money’) subject to a non-statutory trust. This means that, in accordance with FCA regulations, as a short term credit facility we are entitled to and may use client money held on behalf of one client to pay another client’s premium before the premium is received from that other client, and insurer monies to pay claims and premium refunds to another client before we receive payment from the date insurer. However, we are not entitled to use client money to take commissions before we receive the funds relevant premium from you. We keep client money separate from our own money and any interest earned on client money held by us shall be retained by us. In instructing us to proceed with your insurance placement your consent to us holding your premium and claim monies in a non-statutory trust is deemed to have been given. You further agree that we may transfer client money to another party, such as another broker or settlement agent, for the purpose of effecting a transaction on your behalf through that party. This may include brokers and settlement agents outside the UK. The legal and regulatory regime applying to a broker or settlement agent outside the UK may be different from that of the UK and, in the event of a failure of the broker or settlement agent, this money may be treated in a different manner from that which would apply if the money were held by a broker or settlement agent in the UK; we can accept no responsibility for any loss that may arise as a result of such different treatment. You must notify us in advance if you do not wish your money to be passed to a particular person or jurisdiction, however this may affect our ability to select an insurer for you. We have in place agreements with certain insurers whereby the credit risk in respect of all premium and claims payments to or from such insurers is assumed by such insurers. This “risk transfer” arrangement means that premiums paid by you to us are deemed upon receipt by us to be paid to the insurer. However, claims payments or return premiums paid by the insurer through us are not be deemed paid until received by you. Under such risk transfer arrangements, premium payments held by us are protected if we enter into insolvency proceedings, and the insurers will be deemed paid if, at the time we are holding your premium, the insurer enters into insolvency proceedings. With all other insurers with which we have no risk transfer arrangements, we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you premiums and claims entirely as your agent and premium or the insurer (claims payments are not deemed made until paid or received by us as the case may be) Placement-Specific Market-Derived Income . CONFLICTS OF INTEREST Circumstances may arise where we may find we have a conflict of interest or otherwise have a material interest in, or related to, a matter in respect of which we are acting. For example, we may find that the interests of two clients for whom we act conflict. The insurance market is complex and there could be other relationships which not described here which might create conflicts of interest. Whatever the circumstances, we shall endeavour to act in your best interests at all times. We seek to avoid conflicts of interest but where a conflict is unavoidable we will explain the position fully and wherever possible manage any conflict of interest fairly. CLAIMS You are responsible for providing notification of a claim, or potential circumstances that may give rise to a claim, under the contract of insurance. You must familiarise yourself with the coverage conditions or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain servicesprocedures relating to claims and to the notification of those claims. Failure to adhere to the notification requirements, such particularly timing, as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of set out in the business accepted and the issuance of certificates contract of insurance cover)may entitle the insurer to deny the claim. We may also In presenting a claim, it is your responsibility to provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers full, true and complete information in order relation to assist the development of insurance products for our clients. Under these arrangements we may be paid by claim and to disclose all facts which are material to the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendumclaim.

OUR REMUNERATION. Our remuneration We usually receive a commission from the insurance provider with whom we place your business, and in such a case, the commission will be due to us either when we are in receipt of cleared funds from you (or the premium finance company, if one has been used) or, when the insurer has received cleared funds from us in respect of the premium due under your policy. The individual agreements we have with each insurance provider will determine which of the two methods above is used to make this transfer of commission. Some insurers may make additional payments to us reflecting the size and / or profitability of our account with them and / or in respect of work we undertake on their behalf. We also receive commission for arranging finance agreements for the services we provide to you will be either brokerage, which payment of insurance premiums and this is usually expressed as a percentage of the insurance premium individual loan and is paid to us directly by the assured and allowed premium finance provider. We may also receive a commission or fee for passing introductions to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and other professional firms with your consentagreement or at your instigation. In addition, we normally make the following charges to cover the administration of your insurance: Arranging new policies £50 Mid-term adjustments £50 Mid-term cancellations and other refunds are refunded NET of commission. We may, in addition, charge a £50 administration fee. Renewals £50 Provision of replacement / duplicate certificates, cover notes or other documents £50 From time to time where we receive commission at a level below that which we consider appropriate we may receive a fee and brokerageapply higher charges than those set out above. Brokerage and fees are ordinarily earned for In such circumstances these charges will be advised to you prior to the commencement of each period of the contract at inception, insurance applicable to that policy. Occasionally we may arrange a policy on which we earn no commission (a ‘net-premium policy’) and unless otherwise agreed with you, in these cases we will advise you of the arrangement fee before you take the policy out. Specific charges, which apply to individual policies, will be advised to you prior to the commencement of each period of insurance applicable to that policy. The specific charge will always be advised to you in advance. Our remuneration in whatever form and in respect of any policy shall be due on the date of inception or renewal of that policy. We shall be entitled to retain all commission and/or agreed fees and brokerage in respect of the full policy period including where you appoint another intermediary in our place during the currency of the contract in relation to contracts placed by us including in circumstances policy or where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance a policy is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents cancelled after inception or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchasedrenewal. You are entitled to request at any time information about the commissions that we may also choose to use a premium finance company or other service provider have received in connection with the insurance we place for you or the services we provideyour insurance. If we receive any remuneration from any such service provider by reason of your use of their serviceyou want this information, we please contact us. We will disclose to you the amount of that remuneration before you make a final decision charge to use that service provider In cover the ordinary course administration cost of business we may also receive interest on client providing this information. Email Our preferred method of written correspondence and insurer monies from the date we receive the funds until we settle to those due issue of documentation is by Email. If you would prefer to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain servicesa copy by post, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendumplease contact us.

OUR REMUNERATION. Our remuneration for the services we provide to you will be willbe either brokerage, which is a percentage of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendum.

OUR REMUNERATION. Our The method of remuneration for the services we provide to you will be either brokerage, which is in the form of a percentage of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, (known as brokerage or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance covercommission). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order reserve the right to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them make charges in addition to any fees insurance premiums, for the arranging, amending, and renewing of any policy of insurance. Any such charges will always be advised to you before you purchase the insurance and before they are incurred. We hold client money subject to a non-statutory trust. This means that we are not entitled to and may not use client money held on behalf of one client to pay another client’s premium before the premium is received from that other client, nor to pay claims and premium refunds to another client before we receive payment from the insurer. However, we are not entitled to use client money to receive commission until we have received the relevant premium from the client. Claims In the event of a claim you must notify us immediately (with as many details as possible) you will register your claim online, by telephone, or commissions we may receive will send you a claim form and we will advise you of what to do next, and, if necessary pass the relevant details on to the insurance company. If you are unsure whether any incident or occurrence constitutes a claim or not, contact us and we will be happy to advise you. Payment We normally accept payment by cheque or bank transfer or direct debit. . Complaints We are committed to ensuring that you are treated in a well-informed manner and that we provide you with a high level of customer service at all times. However should you have any cause for placing cover. These arrangements are detailed further complaint you should in the attached ‘Marketfirst instance contact our Head of Operations at 00-Derived Income’ addendum00 Xxxxxxxx, Xxxxxx XX0X 0XX, xxx@xxx.xx.xx, 0845 872 2156. If your complaint cannot be handled immediately we will respond within five working days and inform you who is handling the complaint and also advise you when you may expect an answer from us. We will provide a written response within twenty business days from the original receipt of the complaint should it still be outstanding, if it cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. A copy of our full complaints procedure is available on request.

OUR REMUNERATION. For pensions business, Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Our fee is considered to be fully earned at this point. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base Rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012, We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. Any commission is considered to be fully earned when Your insurance(s) incepts. We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted estimated fee. • If material factors should arise during the course of Our work due to circumstances that could not reasonably have been anticipated by Us at outset of Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation and the issuance agree with You a revised cost for Our continued work and services. Examples of certificates such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which may give rise to unexpected additional work. Our typical charges are as follows: Auto enrolment (Pensions) Market review and recommend Auto Enrolment provider Auto Enrolment project £5,000 £3,500 Legislative updates and ad hoc HR assistance Annual Governance Meeting One-day on-site surgeries/presentations £1,500 per annum £2,000 per annum £1,500 per full day Preparation for on-site meetings £250 Pension Transfers Scheme type Research and report work Transfer administration Category 1: Personal pension plan, stakeholder plan (excluding with-profits) £500 per plan, payable on appointment £250 per plan, payable on completion of insurance covertransfer Category 2: Defined Contribution Occupational pension scheme* or any plan holding ‘with-profits’ investments (*including S32 buy-out plans and Additional Voluntary Contribution plans). £750 per plan, payable on appointment £250 per plan, payable on completion of transfer We will tell You if You have to pay VAT. We will be entitled to retain all agreed fees in respect of services provided including for contracts that are cancelled after inception. Once the services have commenced, the fee will be deemed to be fully earned. Paying by instalments through your recommended product If You buy a financial product, We may also provide reinsurance broking services for insurersagree that You can have Our fee deducted from the product through instalments. We may also enter Although You would pay nothing to Us up front, that does not mean that Our service is free. You would still pay Us indirectly through deductions from the amount You pay into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing coverYour product. These arrangements are detailed further in deductions will pay towards settling Our fee. These deductions could reduce the attached ‘Market-Derived Income’ addendumamount left for investment.

OUR REMUNERATION. For pensions business, Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Our fee is considered to be fully earned at this point. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base Rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012, We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. Any commission is considered to be fully earned when Your insurance(s) incepts. We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted and estimated fee. • If material factors should arise during the issuance course of certificates Our work due to circumstances that could not reasonably have been anticipated by Us at outset of insurance cover)Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation and agree with You a revised cost for Our continued work and services. Examples of such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which may also provide reinsurance broking services for insurersgive rise to unexpected additional work. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements Our typical charges are detailed further in the attached ‘Market-Derived Income’ addendum.as follows:

OUR REMUNERATION. Our remuneration Where we earn commissions: Xxxxxx Xxxx Kong Limited (the “Company”) is remunerated for its services by the services we provide to you will be either brokerage, which is a percentage receipt of the insurance premium commission paid by insurers. Your agreement to proceed with this insurance transaction shall constitute your consent to the assured and allowed to us receipt of commission by the insurer with whom the insurance contract is placed, or Company. Where we earn fees from you: We will seek your consent in advance of policy inception if we are to earn a fee as agreed with youin relation to your placement. If appropriate, and with your consent, we may receive a fee and brokeragecommission. Brokerage Commission and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will may be entitled to retain all fees and brokerage commission in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance your reinsurance contract has been terminated and your insurers reinsurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage commission and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance reinsurance is purchased. It may, at times, be appropriate (and for the assureds’ your benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance (re)insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance reinsurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider provider. In the ordinary course of business we may also receive interest on client and insurer reinsurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer reinsurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendum.

OUR REMUNERATION. For pensions business Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base Rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012 We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted estimated fee. • If material factors should arise during the course of Our work due to circumstances that could not reasonably have been anticipated by Us at outset of Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation, and the issuance agree with You a revised cost for Our continued work and services. Examples of certificates such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which may give rise to unexpected additional work. Our typical charges are as follows: Auto enrolment (Pensions) Market review and recommend Auto Enrolment provider £5,000 Auto Enrolment project £3,500 Legislative updates and ad hoc HR assistance £1,500 per annum Annual Governance Meeting £1,500 per annum One day on site surgeries/presentations £1,500 per full day Preparation for on-site meetings £250 Pension Transfers Scheme type Research and report work Transfer administration Category 1: Personal pension plan, stakeholder plan (excluding with-profits) £500 per plan, payable on appointment £250 per plan, payable on completion of insurance covertransfer Category 2: Defined Contribution Occupational pension scheme* or any plan holding ‘With-profits’ investments (*including s32 buy-out plans and Additional Voluntary Contribution plans). £750 per plan, payable on appointment £250 per plan, payable on completion of transfer We will tell You if You have to pay VAT. We will be entitled to retain all agreed fees in respect of services provided including for contracts that are cancelled after inception. Once the services have commenced, the fee will be deemed to be fully earned. Paying by instalments through your recommended product If You buy a financial product, We may also provide reinsurance broking services for insurersagree that You can have Our fee deducted from the product through instalments. We may also enter Although You would pay nothing to Us up front, that does not mean that Our service is free. You would still pay Us indirectly through deductions from the amount You pay into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing coverYour product. These arrangements are detailed further in deductions will pay towards settling Our fee. These deductions could reduce the attached ‘Market-Derived Income’ addendumamount left for investment.

OUR REMUNERATION. Our The method of remuneration for the services we provide to you will be either brokerage, which is in the form of a percentage of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, (known as brokerage or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates of insurance covercommission). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order reserve the right to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them make charges in addition to any fees insurance premiums, for the arranging, amending, and renewing of any policy of insurance. Any such charges will always be advised to you before you purchase the insurance and before they are incurred. We hold client money subject to a non-statutory trust. This means that we are not entitled to and may not use client money held on behalf of one client to pay another client’s premium before the premium is received from that other client, nor to pay claims and premium refunds to another client before we receive payment from the insurer. However, we are not entitled to use client money to receive commission until we have received the relevant premium from the client. Claims In the event of a claim you must notify us immediately (with as many details as possible) you will register your claim online, by telephone, or commissions we may receive will send you a claim form and we will advise you of what to do next, and, if necessary pass the relevant details on to the insurance company. If you are unsure whether any incident or occurrence constitutes a claim or not, contact us and we will be happy to advise you. Payment We normally accept payment by cheque or bank transfer or direct debit. Complaints We are committed to ensuring that you are treated in a well-informed manner and that we provide you with a high level of customer service at all times. However should you have any cause for placing cover. These arrangements are detailed further complaint you should in the attached ‘Marketfirst instance contact our Head of Operations at 00-Derived Income’ addendum00 Xxxxxxxx, Xxxxxx XX0X 0XX, xxx@xxx.xx.xx, 0845 872 2156. If your complaint cannot be handled immediately we will respond within five working days and inform you who is handling the complaint and also advise you when you may expect an answer from us. We will provide a written response within twenty business days from the original receipt of the complaint should it still be outstanding, if it cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. A copy of our full complaints procedure is available on request.

OUR REMUNERATION. Our remuneration for the services we provide to you will be either brokerage, which is a percentage of the insurance premium paid by the assured you and allowed to us by the insurer with whom the your insurance contract is placed, or a fee as agreed with you. If appropriateappropriate and to the extent permissible by applicable laws, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ your insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- long-established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchasedupon request. It may, at times, be appropriate (and for the assureds’ your benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are subsidiaries of Xxxxxx Xxxxxx Xxxxxx CompaniesPLC, we will disclose the form of compensation they will earn before insurance is purchasedupon request. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be). FATCA The Foreign Account Tax Compliance Act (FATCA) Placement-Specific Market-Derived Income We or is a U.S. law aimed at foreign financial institutions and other financial intermediaries (including insurance companies and intermediaries such as brokers) to prevent tax evasion by U.S. citizens and residents through offshore accounts. In order to comply with FATCA, insurance companies and intermediaries must meet certain legal requirements. Insurance placed with an insurance company that is not FATCA compliant may result in a 30% withholding tax on your premium. Where FATCA is applicable to you, in order to avoid this withholding tax, Xxxxxx Xxxxxx Xxxxxx Companies will only place your insurance with FATCA- compliant insurers and intermediaries for which no withholding is required unless you instruct us to do otherwise and provide your advance written authorization to do so. If you do instruct Xxxxxx Xxxxxx Xxxxxx to place your insurance with a non-FATCA compliant insurer or intermediary, you may have contracts with various insurers under which we provide certain services, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements to pay an additional amount equivalent to 30% of the business accepted and premium covering U.S. - sourced risks to cover the issuance withholding tax. If you instruct us to place your insurance with a non-FATCA compliant insurer but you do not agree to pay the additional 30% withholding if required, we will not place your insurance with such insurer. Please consult your tax adviser for full details of certificates of insurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing cover. These arrangements are detailed further in the attached ‘Market-Derived Income’ addendumFATCA.

OUR REMUNERATION. Our remuneration for the services we provide to you will be either brokerage, which is a percentage of the insurance reinsurance premium paid by the assured you and allowed to us by the insurer reinsurer with whom the insurance your reinsur- ance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the policy period of the contract at inception, and unless otherwise agreed with you, we will be entitled to retain all fees and brokerage in respect of the full policy period of the contract in relation to contracts policies placed by us including in circumstances where us. If you require details of the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, remuneration we will deduct receive you may con- tact our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchasedManaging Director. It may, at times, be appropriate (and for the assureds’ your benefit) for us to use other parties such as wholesale brokers, including Lloyd’s brokers, excess and surplus lines brokers, underwriting underwriter managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products prod- ucts and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You We may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive them. We confirm that we shall retain that interest rather than pay it to you or the insurer (as the case may be) Placement-Specific Market-Derived Income We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts with various insurers under reinsurers pursuant to which we provide pro- vide certain services, such as those under binding authorities, managing general agency authorities and lineslip arrangements (for example, providing statements of the business accepted and the issuance of certificates contracts of insurance reinsurance cover). We may also provide reinsurance broking services for insurers. We may also enter into service agreements with certain insurers in order to assist the development of insurance products for our clientsrein- surers. Under these arrangements we may be paid by the insurers reinsur- ers for the services we provide to them in addition to any fees or commissions commis- sions we may receive for placing your reinsurance cover. These arrangements Your Responsibilities Disclosure of information Our objective is to obtain the best product we can identify in order to meet your reinsurance needs. In order to make our business relationship work, you must provide complete and accurate information and instructions in a timely manner, so that we can assist you fully. Please bear in mind that there is no duty on rein- surers to make enquiries of you. Indeed, you are detailed further under a duty to make full disclosure of all material facts and fully and frankly re- spond to any requests for information made by reinsurers. Failure to make full disclosure of material facts allows reinsurers to avoid liability for a particular claim or to void the policy. This duty of dis- closure applies equally at renewal of your policies and on taking out new reinsurance policies. We will not be responsible for any consequences which may arise from any delayed, inaccurate or incomplete information. Further, all information which is material to your coverage requirements or which might influence reinsurers in deciding to accept your business, finalising the attached ‘Market-Derived Income’ addendum.terms to apply and/ or the cost of cover must be disclosed. Please discuss with us if you have any doubts about what is mate- rial or have any concerns that we may not have material infor- mation. Choice of reinsurers If you have any concerns with any reinsurers chosen for your reinsurance requirements you must advise us as soon as possible. Your policy Although we will check the policy documents we send you, you are responsible for reviewing your policy to ensure that it accurately reflects the cover, conditions, limits and other terms that you re- quire. Particular attention should be paid to any policy conditions, warran- ties and the claims notification provisions as failure to comply may invalidate your coverage. If there are any discrepancies you should consult us immediately. Claims You are responsible for notifying claims or potential circumstances that may give rise to a claim in accordance with your reinsurance policy. In presenting a claim it is your responsibility to disclose all facts which are material to the claim. Therefore, to ensure full pro- tection under your policy or similar documentation provided you should immediately familiarise yourself with the coverage condi- tions or other procedures relating to claims and claims notification. Failure to adhere to the notification requirements particularly with regard to timing requirements may entitle reinsurers to deny your claim. Therefore, please carefully consider any claims reporting instruc- tions we provide to you because failure to report a claim in a prop- er and timely manner may jeopardise coverage of the claim. In addition, you should retain copies of all reinsurance policies and coverage documents as well as claims reporting instructions, as you may need to report claims after the termination of a policy, perhaps long after its expiry date. It is important, therefore, that you keep your policy documents in a safe place. Change in circumstances You will advise us as soon as reasonably practicable of any xxxxx- es in your circumstances that may affect the services to be provid- ed by us or the cover provided under your reinsurance policy. Provision of information All activities undertaken by us as outlined in this document are provided by us for your exclusive use and all data, recommenda- tions, proposals, reports and other information provided by us in connection with our services are for your sole use. You agree not to permit access by any third party to this information without our express written permission. We reserve our right to take action to protect proprietary information. Payment of premium You will provide settlement with cleared funds of all monies due in accordance with the payment date (s) specified in our debit note or other relevant payment documentation ("Payment Date"). Failure to meet the Payment Date may lead to reinsurers cancelling your policy, particularly where payment is a condition or warranty of a policy. It is imperative that you meet all payment dates. We are under no obligation to pay premium by the Payment Date to rein- surers on your behalf. Client Money Disclosures

OUR REMUNERATION. For pensions business Our remuneration for the services we provide to you will be either brokerage, which is a percentage by way of the insurance premium paid by the assured and allowed to us by the insurer with whom the insurance contract is placed, or a fee as agreed with you. If appropriate, and with your consent, we may receive a fee and brokerage. Brokerage and fees are ordinarily earned for the period of the contract at inception, and unless otherwise agreed this will be individually negotiated with you, we will retain all fees and brokerage in respect of the full period of the contract in relation to contracts placed by us including in circumstances where the assureds’ insurance contract has been terminated and your insurers have returned prorated net premium. Consistent with long- established market practice, we will deduct our brokerage and other commissions from the premium once received. We shall disclose the form of compensation we will earn before insurance is purchased. It may, at times, be appropriate (and for the assureds’ benefit) for us to use other parties such as wholesale brokers, excess and surplus lines brokers, underwriting managers, managing general agents or reinsurance intermediaries. These parties may also earn and retain commissions for their role in providing products and services for you. If any such parties are Xxxxxx Xxxxxx Xxxxxx Companies, we will disclose the form of compensation they will earn before insurance is purchased. You may also choose to use a premium finance company or other service provider in connection with the insurance we place for you or the services we provide. If we receive any remuneration from any such service provider by reason of your use of their service, we will disclose to you the amount of that remuneration before you make a final decision to use that service provider In the ordinary course of business we may also receive interest on client and insurer monies from the date we receive the funds until we settle to those due to receive themYou. We confirm that we shall retain that You will not incur a liability to pay a fee until We reach agreement with You in this regard. Unless otherwise agreed, the standard terms for payment of fees will be 14 days from receipt of Our invoice, beyond which We reserve the right to charge interest rather than pay it at 3% above the Bank of England base Rate. You will be required to you settle the payment of Our fee either on completion of Our work, completion of a stage of work, or at a pre-agreed billing interval (e.g. quarterly) depending on the insurer agreement between Us. We accept cheque or direct transfer payments. We do not accept payment by cash or card. You will be provided with a receipt upon payment. Where We arranged a policy for You prior to 30 December 2012 We may receive commission in relation to this if there is a clear link between the payment and an investment in a retail investment product which was made by You following a personal recommendation made, or a transaction executed, on or before 30 December 2012. For Protection business (life cover, income protection, healthcare, critical illness etc.) We will normally be remunerated by commission. We will provide You with information about the commissions (where receivable) We may receive from the product provider with which the transaction is completed, so far as is relevant to a transaction entered into on Your behalf and as required by FCA rules, prior to the case contract being effected. We will confirm what We will charge You in writing before beginning the work. Some types of work may be) Placement-Specific Market-Derived Income be more difficult to accurately cost in advance due to factors outside of our direct control. • Depending upon the complexity and type of work required We or other Xxxxxx Xxxxxx Xxxxxx Companies have contracts may agree with various insurers under which we provide certain servicesYou an allowance for some variation of cost without having to refer to You, such as those under binding authorities, managing general agency and lineslip arrangements (for example, providing statements but this will not exceed 10% of the business accepted estimated fee. • If material factors should arise during the course of Our work due to circumstances that could not reasonably have been anticipated by Us at outset of Our work, We may need to review Our costs with You. We will refer back to You at the earliest opportunity with an appropriate explanation, and the issuance agree with You a revised cost for Our continued work and services. Examples of certificates such circumstances might be where there has been an unexpected change to Our regulatory responsibilities, a change in relevant legislation, or matters that could not reasonably have been anticipated in relation to Your current policy/plan which Auto enrolment (Pensions) may give rise to unexpected additional work. Our typical charges are as follows: Market review and recommend Auto Enrolment provider £5,000 Auto Enrolment project £3,500 Legislative updates and ad hoc HR assistance £1,500 per annum Annual Governance Meeting £1,500 per annum One day on site surgeries/presentations £1,500 per full day Preparation for on-site meetings £250 Pension Transfers Scheme type Research and report work Transfer administration Category 1: Personal pension plan, stakeholder plan (excluding with-profits) £500 per plan, payable on appointment £250 per plan, payable on completion of insurance covertransfer Category 2: Defined Contribution Occupational pension scheme* or any plan holding ‘With-profits’ investments (*including s32 buy-out plans and Additional Voluntary Contribution plans). £750 per plan, payable on appointment £250 per plan, payable on completion of transfer We will tell You if You have to pay VAT. We will be entitled to retain all agreed fees in respect of services provided including for contracts that are cancelled after inception. Once the services have commenced, the fee will be deemed to be fully earned. Paying by instalments through your recommended product If You buy a financial product, We may also provide reinsurance broking services for insurersagree that You can have Our fee deducted from the product through instalments. We may also enter Although You would pay nothing to Us up front, that does not mean that Our service is free. You would still pay Us indirectly through deductions from the amount You pay into service agreements with certain insurers in order to assist the development of insurance products for our clients. Under these arrangements we may be paid by the insurers for the services we provide to them in addition to any fees or commissions we may receive for placing coverYour product. These arrangements are detailed further in deductions will pay towards settling Our fee. These deductions could reduce the attached ‘Market-Derived Income’ addendumamount left for investment.