Other Support. BMS shall provide a website whereby store personnel can review the details relative to the status of claims submitted and received by BMS, view and print forms and training and procedure materials. Additionally, BMS shall provide an email address for store personnel support issues. BMS will staff its operation in a manner which will provide for an average three (3) day turn-around for submitted claim requests. If permission is granted by RAC, BMS will request information needed that is not included with submitted claims via RAC’s internal email system. BMS will follow-up additional information requests in ten (10) day intervals three (3) times. If following the third request, the information is not received by BMS from the requested store, the request will be forwarded to RAC corporate.
Appears in 4 contracts
Samples: Rac Benefits Plus Agreement (Alliance Healthcard Inc), Rac Benefits Plus Agreement (Alliance Healthcard Inc), Rac Benefits Plus Agreement (Alliance Healthcard Inc)
