OTHER SERVICES AVAILABLE. IRS Refund Request – Update calculation, prepare refund request package, and assist issuer as necessary in responding to subsequent IRS Information Requests $750 EXPLANATION OF TERMS:
OTHER SERVICES AVAILABLE. Service Approximate Length of Program Fee Workforce Literacy Skills Enhancement Program - Janitorial Training (Janitorial syllabus) 7 weeks $225 per week Workforce Literacy Skills Enhancement Program - Customer Service Training (Customer Service syllabus) 7 weeks $225 per week Workforce Literacy Skills Enhancement Program - Job Academics (Job Academics syllabus) 7 weeks $225 per week Pre-ETS SERVICES Service Approximate Length of Program Fee Explore-Work: Career Planning Module (virtual) 4 one-on-one lessons $200 ($50 per lesson) Explore-Work: Workplace Readiness Module (virtual) 3 one-on-one lessons $150 ($50 per lesson) Explore-Work: Your First Work Experience Module (virtual) 3 one-on-one lessons $150 ($50 per lesson) Explore-Work: School Beyond High School Module (virtual) 3 one-on-one lessons $150 ($50 per lesson) Explore-Work: Self-Advocacy Module (virtual) 4 one-on-one lessons $200 ($50 per lesson) Job Exploration (assessment based) Community-Based Assessment $797 No Show Rate: $199 Job Exploration (non-assessment) Job Exploration syllabus 5 days $700 No Show Rate: $100 Workforce Literacy (Skills Enhancement Training) Customer Service syllabus Janitorial Services syllabus 8 weeks $400 per week Work-Based Learning Experience (WAT) WAT syllabus Up to 12 weeks $500 per week APPENDIX 3 MARYLAND STATE DEPARTMENT OF EDUCATION DIVISION OF REHABILITATION SERVICES Liaisons for the Cooperative Agreement DIVISION OF REHABILITATION SERVICES CENTRAL OFFICE: Xxxxxxxxx Xxxxx, Staff Specialist for Community Rehabilitation Programs Division of Rehabilitation Services 0000 Xxxxxxx Xxxxx Baltimore, Maryland 21218 Email: xxxxxxxxx.xxxxx@xxxxxxxx.xxx 000-000-0000 REGIONAL OFFICE: Regional Director: Xxxxxxx Xxxx Regional Office: Park Avenue 0000 Xxxx Xxxxxx, Xxxxx 000 Baltimore, MD 00000-0000 Phone: 000-000-0000 FAX: 000-000-0000 Email: xxxxxxx.xxxx@xxxxxxxx.xxx OBVS Supervisor: Xxxxxxx Xxxxxxx-Xxxxxxxx 0000 Xxxxxxx Xxxxx Baltimore, MD 00000-0000 Phone: 000-000-0000 Serves: Baltimore City and Baltimore, Howard and Harford Counties Email: xxxxxxx.xxxxxxx-xxxxxxxx@xxxxxxxx.xxx
OTHER SERVICES AVAILABLE. IRS Refund Request – Update calculation, prepare refund request package, and assist issuer as necessary in responding to subsequent IRS Information Requests $750 Cumulative billing during the two-year contract period will not exceed $65,000 as accomplished by “capping” the first year annual invoice at a maximum billing of $30,000 and the second year annual invoice at a maximum billing of
OTHER SERVICES AVAILABLE. ➢ Annual device detailing & diagnostic check ➢ Provide set up & green delivery of new devices, charging carts, cases, & other accessories ➢ Provide re-imaging service Staymobile Certified Technicians Full certification program which includes:
OTHER SERVICES AVAILABLE. FCB Marketing Support Services include the ability to utilize the following SW products for the benefit of the Client Banks upon request: - Compass - Map Info - Business IQ These services are available on an on request basis and are billable at the standard hourly rate per schedule A (plus any out of pocket expenses). First Citizens Bank CLIENT BANK PRICING PERSONAL ONLINE BANKING (POB) Contract Date April 1, 2012 THE SPECIFIC SERVICES TO BE PROVIDED ARE DIVIDED INTO THREE DISTINCT CATEGORIES: • Internet Banking Customer Set-up and Customer Care • Internet Banking product processing and ongoing support • Web site content changes. CUSTOMER SET-UP AND CUSTOMER CARE INCLUDES: • Set up of all customers who apply for Internet Banking, including all FCB system maintenance and all necessary CheckFree maintenance for xxxx pay customers. • Provide telephone support to all Internet Banking customers, both of a technical and non-technical nature. • Research all xxxx pay problems for Internet banking customers. • Does not include responding to customer e-mail or processing xxxx pay settlement. INTERNET BANKING PRODUCT PROCESSING AND SUPPORT • Web site hosting and monitoring. • Hardware/Software support for all equipment/programs associated with the Internet Banking product. • Enhancement requests associated with the Internet Banking product. • Ability to assess service charges. • Access to Edify system for secure email and xxxx pay settlement. • All interfaces between Web Site, Host Processing, and third party vendors (CheckFree and FDR)* • Vendor access to the web pages in the FCBNC development lab for updates; FCBNC will be responsible for moving QA’d web page changes to production. WEB SITE CONTENT CHANGES • Examples: Marketing banners, job postings, branch locations, etc. • Special Requests
