Common use of Operation of the Account Clause in Contracts

Operation of the Account. 6.1 You can give us instructions either verbally by calling our Customer Service Centre or in writing by sending an e-mail by logging into your internet banking account. Generally we cannot change or stop an instruction given by you over the telephone or through the website (unless we inform you otherwise) because we start processing instructions when we receive them. If we are able to cancel your instructions we may charge you we will confirm the charges to you before we process your request for cancellation.