Note for Victorian customers. In Victoria, a retailer must obtain a customer’s ‘explicit informed consent’ to base the customer’s bill on an estimation, unless the meter cannot be read or the metering data is not obtained.
Note for Victorian customers. The protected period for a residential customer in Victoria is before 8:00am or after 2:00pm. The protected period for a business customer in Victoria is before 8:00am or after 3:00pm.
Note for Victorian customers. For Victorian customers the procedures are set out in section 40A of the Electricity Industry Act and section 48 Gas Industry Act.
Note for Victorian customers. Customers in Victoria are not required to pay for a meter check or test in advance.
Note for Victorian customers. There are no gas customer connection contracts in Victoria. More information about this contract and other matters is on our website: xxx.xxxxxxxxxxx.xxx.
Note for Victorian customers. Victorian customers may be disconnected if it is permitted under their connection contract or under the applicable energy laws.
Note for Victorian customers. For Victorian customers, until the National Energy Retail Law and the National Energy Retail Rules are adopted in Victoria (referred to as 'NECF implementation in Victoria'), the energy laws applicable in Victoria are the Electricity Industry Act 2000, the Gas Industry Act 2001 and the Energy Retail Code made by the Essential Services Commission. For customers in Victoria, prior to NECF implementation in Victoria all references to the National Energy Retail Law and Rules in this contract should be read as references to the Energy Retail Code unless stated otherwise. You also have a separate contract with your distributor, called a customer connection contract. The customer connection contract deals with the supply of energy to your premises and can be found on your distributor’s website.
Note for Victorian customers. Paragraph (v) does not apply in Victoria.
Note for Victorian customers. In Victoria, a small customer is a ‘domestic or small business customer’ as defined in the Electricity Industry Act or the Gas Industry Act. standing offer prices means tariffs and charges that we charge you for or in connection with the sale and supply of energy under our standard retail contract.
