Monitoring Performance. A. The Grantee shall continually monitor its performance under this agreement to assure that time schedules are being met, projected work units by time periods are being accomplished, and other performance goals are being achieved as applicable and as defined in the following Attachments: D - Scope of Services; D-1 - Project Requirements; and D-2 - Grantee’s Proposal.
Monitoring Performance. Nothing herein shall be construed to prohibit the Program Director (or designee) from monitoring performance at any time during the year.
Monitoring Performance. The District shall retain the right to monitor the performance of the School and OP under Addendum A-3.
Monitoring Performance. (1) Teleworkers and non-teleworkers will be treated the same for the purposes of monitoring and assessing job performance. However, supervisors may, at their discretion, utilize different mechanisms for communicating with, and monitoring the work of, teleworking employees.
Monitoring Performance. DCS shall regularly conduct business reviews of the performance measures developed under this section 1.2, and shall utilize the data to continuously improve performance in each of the four Behavioral Health Quality Assurance areas. The Parties understand that delivery of services assessed using the Behavioral Health Quality Assurance Measures is dynamic and that measures and targets reported on scorecards will be improved, adjusted, or expanded as circumstances require.
Monitoring Performance. (h) Deciding whether to admit new Parties to the Agreement or whether to co-opt new organisations to the Steering Group.
Monitoring Performance the Committee will support the CCG in discharging its statutory reporting requirements and in discharging its duties in relation to quality and the improvement of services, as follows: 4.6.1 working with the ICPB to manage and monitor contracts for health and care services in the ICP area; 4.6.2 working with the ICPB to ensure continuous quality improvement in health and care services within the ICP area; 4.6.3 complying with statutory reporting requirements in relation to services being commissioned in the ICP area; 4.6.4 working with the ICPB in relation to safeguarding, ensuring that all CCG policies and procedures are appropriately implemented within the ICP area; 4.6.5 overseeing safeguarding interventions, working with the ICPB; 4.6.6 leading on performance review and management for the ICP area; 4.7 Part 7: Stakeholder engagement and management: the Committee’s overall role is to support the CCG in discharging its statutory duty under section 14Z2 in relation to public involvement and consultation. This includes, but is not limited to the following responsibilities: 4.7.1 overseeing the development of the ICP engagement strategy and implementation plan; 4.7.2 overseeing the development and delivery of patient and public involvement activities, as part of any service change process in the ICP area; 4.7.3 facilitating and promote clinical and professional engagement within the ICP area. 4.8 In exercising the Delegated Functions, the Committee’s role is to support the CCG in discharging its statutory duties. 4.9 When exercising any Delegated Functions, the Committee will ensure that it has regard to the statutory obligations that the CCG is subject to including, but not limited to, the following statutory duties set out in the 2006 Act: 4.9.1 Section 14P – Duty to promote the NHS Constitution 4.9.2 Section 14Q – Duty to exercise functions effectively, efficiently and economically 4.9.3 Section 14R – Duty as to improvement in quality of services 4.9.4 Section 14T – Duty as to reducing inequalities (and the separate legal duty under section 149 of the Equality Act 2010, the Public Sector Equality Duty) 4.9.5 Section 14U – Duty to promote involvement of each patient 4.9.6 Section 14V – Duty as to patient choice 4.9.7 Section 14W – Duty to obtain appropriate advice 4.9.8 Section 14X – Duty to promote innovation 4.9.9 Section 14Z – Duty as to promoting education and training 4.9.10 Section 14Z1 – Duty as to promoting integration 4.9.11 Section 14Z2 – Public...
Monitoring Performance. The Authorizer shall monitor and evaluate, in accordance with the terms of the charter contract, the academic, financial, organizational, and operational performance of each of the charter schools within its portfolio of schools on at least an annual basis, pursuant Sections 302D-5, 302D-16, and 302D-17, HRS. The Authorizer shall require the charter schools within its portfolio of schools to adhere to the appropriate standards for student achievement as defined by the Board, pursuant to Section 302D-1, HRS.
Monitoring Performance. Report Title How often Who it’s shared with Where it’s published Performance Report This report covers the whole company and includes performance against all our targets. Four times a year. • Managers • Customer Services Committee • Board (summary) • BMBC • Barnsley Federation of Tenants and Residents • TARAs and Steering Groups receive information relevant to estate based services • SPRG • BMBC Liaison Group • Website has a summary. • Annual Report contains top performance measures for each service. Customer Involvement Impact Assessment This report summarises all the involvement activities that have taken place over the year, the cost and the outcomes. Once a year • Managers • Customer Services Committee • BMBC • Barnsley Federation of Tenants and Residents • Website has full report • Summary in Annual Report Service Excellence Assessment Programme This report summarises all the surveys, mystery shopping, spot checks and service excellence panels that have taken place over the year. Twice a year • Managers • Customer Services Committee • BMBC • Barnsley Federation of Tenants and Residents • Website has a summary of all survey results and actions taken • Annual Report contains top performance measures for each service. Consumer Standards and Local Offer Tracking This report summarises our performance against all Consumer Standards and Local Offers. Twice a year for the local offers Once a year for the Consumer Standards • Managers • Board • BMBC • Barnsley Federation of Tenants and Residents • Website has full report • Summary in Open House and Annual Report. Service Improvement Plan – Customer Involvement Opportunities This report contains involvement priorities for the year. Twice a year • Managers • Barnsley Federation of Tenants and Residents • Website has a full report • Summary in Annual Report. Measuring impact We can deliver against and monitor all of the promises we’ve made in this agreement but how do we know it’s made a difference for all of our customers and that those involved have been happy with their involvement. We measure impact of resident involvement in the following ways. STAR Survey Each year we employ an independent company to undertake the STAR survey on our behalf. The survey is sent to a random 2500 Berneslai Homes tenants. The survey will always contain two questions aimed at assessing satisfaction with our involvement service. Based on the 2017 survey we expect the following level of satisfaction: • We expect that at least 70% ...
Monitoring Performance. BPO understands and agrees that the Service Level Guarantees are necessary to ensure appropriate performance under this Agreement, and that Aegis’s ability to monitor BPO’s performance under this Agreement is critical to ensuring that Aegis and its customers receive the required level of service. BPO agrees to implement such procedures and processes as may be necessary, in Aegis’s reasonable discretion and according to agreed to Aegis methods, to monitor and record its compliance with the Service Level Guarantees on an on-going basis throughout the term of this Agreement. Aegis reserves the right to test or monitor BPO’s performance of this Agreement by whatever means Aegis deems appropriate and with or without notifying BPO, such testing or monitoring possibly including (without limitation) using designated third parties to conduct such testing and monitoring activities, inspecting the Designated Premises on an unannounced basis, reviewing phone calls and recordings of phone calls, and the use of remote monitoring capabilities to listen to BPO’s TSRs on a random basis. Aegis may also solicit feedback from potential customers by means of surveys or otherwise to monitor for quality of calling as determined by the potential customer. The results of any monitoring activities conducted by Aegis (or its designated parties) shall be conclusive in determining whether BPO has met or exceeded each of the Service Level Guarantees. As and when requested by Aegis, BPO agrees to provide Aegis with copies of all records regarding BPO’s performance under this Agreement, which will include phone records and such other information and records as Aegis may request. BPO agrees that for any Services performed for Aegis, it shall provide, and actively use, an Aegis approved monitoring tool (e.g., Witness) that is equipped to monitor calls with both voice and screen capture.
