MONITORING CALLS. The Supplier monitors and records calls relating to customer services and telemarketing. The Supplier does this for training purposes and to improve the quality of its customer services.
MONITORING CALLS. CMS and the state will participate in quarterly conference calls following the receipt of the quarterly reports unless CMS determines that more frequent calls are necessary to adequately monitor the demonstration. The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration. Areas to be addressed include, but are not limited to, health care delivery, enrollment, quality of care, access, benefits, anticipated or proposed changes in payment rates, audits, lawsuits, financial reporting and budget neutrality issues, progress on evaluations, state legislative developments, and any demonstration amendments the state is considering submitting. The state and CMS will discuss quarterly expenditure reports submitted by the state for purposes of monitoring budget neutrality. CMS will update the state on any amendments under review as well as federal policies and issues that may affect any aspect of the demonstration. The state and CMS will jointly develop the agenda for the calls.
MONITORING CALLS. We may monitor or record calls for security purposes and to improve the quality of our services to the Client.
MONITORING CALLS. 5.1. BT monitors and records all calls to the 999 or 112 service.
MONITORING CALLS. CMS will convene periodic conference calls with the state. The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration. CMS will provide updates on any amendments or concept papers under review, as well as federal policies and issues that may affect any aspect of the demonstration. The state and CMS will jointly develop the agenda for the calls. Areas to be addressed during the monitoring call include, but are not limited to: Transition and implementation activities; Stakeholder concerns; QHP operations and performance; Enrollment; Cost sharing; Quality of care; Beneficiary access; Benefit package and wrap around benefits; Audits; Lawsuits; Financial reporting and budget neutrality issues; Progress on evaluation activities and contracts; Related legislative developments in the state; and Any demonstration changes or amendments the state is considering.
MONITORING CALLS. CMS will convene periodic conference calls with the state.
MONITORING CALLS. Calls relating to customer services and telemarketing are monitored and recorded by the Supplier. This is done for training purposes and to improve the quality of its customer services. Please see the Supplier’s privacy policy at xxxxx://xxx.xxxxxxxxx.xx.xx/privacy-policy/
MONITORING CALLS. HBT Communications monitors and records calls relating to customer services and telemarketing. HBT Communications does this for training purposes and to improve the quality of its customer services.
MONITORING CALLS. Calls relating to customer services and telemarketing are monitored and recorded by Chrome Telecom Ltd. This is done for training purposes and to improve the quality of its customer services.
MONITORING CALLS. During the implementation phase of the MMA program, CMS will schedule weekly implementation calls that will continue until at least 60 days after the last region is implemented. The state and CMS shall jointly develop the agenda for the calls.
