Minimum Service Levels. Providers will be expected to recruit sufficient numbers of volunteer and or paid business Advisers (providers should aim for at least 50% of participants to be matched with volunteer mentors). Undertake initial assessments for all Participants referred onto the scheme within 10 working days. Ensure appropriate advice, guidance and Mentoring and business support is given to Participants throughout the Mentoring phase of the NEA. Support will differ in individual cases, but the minimum requirement is for Participants to have two face to face meetings with the business Adviser or volunteer Mentor (this is in addition to the initial assessment). It is important that Providers give ongoing support for the period of the Mentoring. The two face to face meetings are intended to represent a minimum standard and most Participants will require far more support.
Minimum Service Levels. In consideration of the capital expenditures that will be incurred by Encoding in connection with this Agreement, which are described in Section 7.1. below, Valley [*] that Encoding will receive revenues from the Sampling Service of at least [*] during each three month period (an "Installment Period") during the first twelve (12) months after the Sampling Service becomes operational (the "Guaranteed Period") for a total guaranteed payment of at least [*]. If Encoding does not receive revenues from the Sampling Service of at least [*] during each Installment Period during the Guaranteed Period, Valley will make a payment to Encoding (each, a "Guaranteed Payment") within thirty (30) Days of the conclusion of applicable Installment Period equal to the difference between [*] and the amount of revenues actually received by Encoding from the Sampling Service during the applicable Installment Period (the "Sampling Service Revenue"); provided, however, that Encoding will not be entitled to receive the Guaranteed Payment if (a) the Sampling Service is not operational on or before [*] if Valley has provided the Priority CDs (as defined below) within 30 days of the Effective Date,or [*], which is incorporated herein by this reference; provided, further, that Valley shall not be obligated to make a Guaranteed Payment for a particular Installment Period if Encoding has received an average of [*] from Guaranteed Payments and Sampling Service Revenue and all Guaranteed Payments for the Installment Period in question and each preceding Installment Period. For purposes of this Section 6, the Sampling Service will become "operational" when Encoding has created Song Files and Song Clips for the [*] Loaned CDs designated as "Priority CDs" within 30 days of the Effective Date. For the purposes of this Section 6, all references to "revenue" shall be revenue calculated in accordance with U.S. GAAP.
Minimum Service Levels. 21 1. The Parties to this agreement agree to minimum service levels as follows, provided 22 revenues are maintained at the 2003-2004 2017-18 fiscal year level:
Minimum Service Levels. 1. The Contractor will provide the services identified for each benchmark in order to receive payment.
Minimum Service Levels. The minimum service levels for the Services are as follows:
Minimum Service Levels. The minimum service levels for the Dedicated Server product are as follows: PAETEC will provide 99.99% uptime for hardware and PAETEC managed software for the Dedicated Hosted Server product.
Minimum Service Levels. 1. TLC may schedule server downtime for a maximum of four (4) hours per week between the hours of 20.00 and 07.00 (“Downtime”) subject to TLC giving THE CUSTOMER at least three (3) Business Days’ notice in writing and such Downtime being agreed by the Parties in writing.
Minimum Service Levels. The minimum service levels for the Disaster Recovery and Cloud Backup Services are as follows:
Minimum Service Levels. The Prime Contractor shall ensure that the Services meet or exceed the Minimum Service Levels at all times from the Commencement Date. The Contracting Body shall monitor the Prime Contractor’s performance in respect of each of the Minimum Service Levels in accordance with the provisions of this Clause 2.12 and the requirements set out in the Order Form or any other requirements notified by the Contracting Body to the Prime Contractor from time to time. The Performance Managers shall have regular meetings to monitor and review the performance of the Contract, the achievement of the Minimum Service Levels and the provision of the Services. If there is a Service Failure, the Prime Contractor shall:-
Minimum Service Levels. In the event CAL is unable to reach and adhere to the minimum service levels stipulated in the Amended Services Agreement when performing the Services, RWS reserves the right to charge CAL One United States Dollar (US$1.00) (approximately HK$7.8) for each abandoned call or wrong booking in excess of the agreed percentage capped at the service fee payable for that day. Save for the terms stated above, all provisions of the Services Agreement remain in full force and effect and continue to be binding upon the parties thereto. Annual Cap The Board estimates that the Annual Cap, being the maximum aggregate annual service fee for the Services to be provided by CAL to RWS under the Amended Services Agreement for the financial year ending 31 December 2016 will not exceed the amount of US$5,000,000 (approximately HK$39,000,000). The Annual Cap has been determined primarily by reference to: (a) total historical service fees received by CAL pursuant to the Services Agreement; (b) the service fee per agent seat per hour in respect of the Services to be provided by CAL to RWS based on arm’s length negotiations between CAL and RWS which is comparable to the prevailing market rate and practice and in accordance with the pricing policies of the Group; (c) the estimated annual demand of the Services from the Singapore IR; (d) the potential growth of call volume for RWS; and (e) the potential increase in the consumer price index of the place(s) where the Services will be conducted during the tenure of the Amended Services Agreement. The aggregated service fees received by CAL from RWS in respect of the provision of the Services pursuant to the Services Agreement for the financial years ended 31 December 2013 and 2014 and for the six months ended 30 June 2015 were approximately US$1,089,000 (equivalent to approximately HK$8,494,200), approximately US$1,420,000 (equivalent to approximately HK$11,076,000) and approximately US$697,000 (equivalent to approximately HK$5,436,600) respectively.
