Member Communications. County Associates shall not be prohibited from advising or advocating on behalf of a Member who is his or her patient. In addition, County Associates acting within the lawful scope of practice, are encouraged to freely communicate, and shall encourage its health care professionals to freely communicate the following to patients, regardless of benefit coverage:
Member Communications. Appropriate representatives of the Silver Member and the Titanium Family Group Designee shall endeavor to engage in regular open dialogue to further the interests of the Company.
Member Communications. All outbound communications from Provider to --------------------- ESI Members (identifiable as such by Provider) (other than those customarily occurring between a pharmacist and a patient with respect to the dispensing of Pharmaceutical Products or those reasonably necessary to fulfill a Member's order) shall require ESI's prior written approval, provided, however, that in the event that Provider shall request consent for a specific promotion, ESI shall provide a response to such request within one (1) business day.
Member Communications. The Plan may send CMS required member communications without the consent of the Group. Samples of all required materials can be made available to Group for informational purposes.
Member Communications. Provide employee presentation on scheme design recommended and subsequent updates on pension benefits generally. • Presentations to be an opportunity for all to ask questions and encourage those who have not joined to reconsider their position. • Prepare notes on scheme fund choices available and their risk profiles. • Provide details of default fund or funds and attributes of these funds and how they have been selected. • Provide details of online support and how to access this, confirming what can and cannot be done online.
Member Communications. HCA will define eligibility and coverage requirements that are to be used by Contractor in Member communications. HCA will establish and comply with document control policies and procedures and will set timelines in the Operations Manual each year. A single point of contact will be provided to Contractor at the beginning of each year.
Member Communications. ASH Fitness shall have the opportunity to engage any Registered Member who has expressed interest in enrolling in the Active&Fit Direct program to encourage enrollment and participation. ASH Fitness shall have the opportunity to also engage any Enrolled Member to encourage ongoing participation in addition to soliciting periodic feedback regarding satisfaction with the Active&Fit Direct program. Registered Members and Enrolled Members shall be provided the opportunity for such communications to be discontinued at their request.
Member Communications. 2.1 Member Communications (1) ComSuper will, at the direction of the MSB Board, undertake a communications program aimed at improving members’, preserved benefit members’ and pensioners’ knowledge and understanding of the Scheme so that they are in a position to make informed decisions at times when these need to be made. This will include the range of communications required by SIS and Corporations Law (FSR) and recognise the particular needs of members. Specifically, ComSuper undertakes to provide a range of communications to members on benefit entitlements and queries relating to the general administration of the Scheme in writing, over the phone (using Interactive Voice Recognition (IVR) technology) and by electronic means. ComSuper will continuously seek ways to improve these communications. ComSuper will also provide a range of seminars broadly in accordance with demand, including with respect to associate benefits and to make available various Scheme publications both in hard copy and electronic format. ComSuper will process or respond to: Written enquiries (letters, fax, e-mails): − 90% in five (5) Days; − 98% in ten (10) Days ComSuper will provide commentary on the reasons the standard was not met. Monthly including average and worst experience Manual calculations: − 95% in twenty (20) Days; and − 98% in thirty (30) Days ComSuper will provide commentary on the reasons the standard was not met. Monthly in the Administrator’s Report or at the fortnightly issues meeting. One-On-One Information Sessions: To be delivered to members both in-house as required, and interstate in conjunction with the seminar program schedule. The seminar program is set by the ADF Financial Services and Consumer Council and the ADF Transition Centre. Monthly ComSuper will deliver the abovementioned member communication services in accordance with the MSB Board’s licensing obligations. The specific details will be the subject of agreement between the MSB Board and ComSuper. Answer Telephones: − 75% answered in 60 seconds; and − less than 5% abandoned calls. Monthly including average speed of answer, abandoned calls and worst experience ComSuper will apply Scheme branding for all member communication. This branding will remain as agreed for the term of the SLA. SERVICE STANDARD REPORTING
Member Communications. 2.1 Member Communications(1) ComSuper will, at the direction of the DFRDB Authority, undertake a communications program aimed at improving members’, preserved benefit members’ and pensioners’ knowledge and understanding of the Scheme so that they are in a position to make informed decisions at times when these need to be made. This will include recognition of the particular needs of members. Specifically, ComSuper undertakes to provide a range of communications to members on benefit entitlements and queries relating to the general administration of the Scheme in writing, over the phone (using Interactive Voice Recognition (IVR) technology) and by electronic means. ComSuper will continuously seek ways to improve these communications. ComSuper will also provide a range of seminars broadly in accordance with demand, including with respect to associate benefits and to make available various Scheme publications both in hard copy and electronic format. ComSuper will apply Scheme branding for all member communication. This branding will remain as agreed for the term of the SLA. ComSuper will process or respond to: Written enquiries (letters, fax, e-mails): 90% in five (5) Days; 98% in ten (10) Days Where a standard is not met, ComSuper will provide commentary on the reason the standard was not met. Monthly including average and worst experience Manual calculations: 95% in twenty (20) Days; and 98% in thirty (30) Days Where a standard is not met, ComSuper will provide commentary on the reason the standard was not met. Monthly One-On-One Information Sessions To be delivered to members both in-house when required, and interstate as per the seminar program schedule. The seminar program is as agreed with the ADF Financial Services and Consumer Council and ADF Transition Centre. Monthly Answer Telephones: 75% answered in 60 seconds; and less than 5% abandoned calls Monthly including average speed of answer, abandoned calls and worst experience
Member Communications a. Contractor is responsible for preparing a Member handbook to provide informational materials and Member education. Mailing of Member handbooks shall occur within 14 days of receiving OHA’s initial 834 listing of Member’s Enrollment (or re-Enrollment after not being enrolled for 90 days or more) with the Contractor; however Contractor may deliver the Member handbook electronically if the Member has requested or approved electronic transmittal consistent with Exhibit B-Part 3, S. 2., P. q. and r. of the CCO Contract. Contractor shall notify all existing Members of each revision and its location on Contractor’s website, and offer to send the Member a printed copy on request. Contractor’s Member handbook shall incorporate all of the elements included in the Member Communication Requirements document is available on OHA’s Contract Reports Website.
