Measurement Reporting. The Contractor will provide reports to AOC regarding their compliance with the SLRs. The Contractor will measure all data reasonably required by AOC to determine the Contractor’s performance of the measured Services against the applicable SLRs. Without limiting the foregoing, the Contractor will keep complete and accurate logs of all such data for no less than the duration of the Agreement. The Contractor will provide AOC with performance monitoring reports in a Web-based dashboard format that depict the current conditions across the Case Management solution. On or before the 10th calendar day of each calendar month or as otherwise requested by AOC, Contractor will deliver a performance measurement Report to AOC containing: • For each measured SLR and with respect to the immediately preceding calendar month, all data relating to the provision of the Service during the applicable month; • For each measured SLR during the immediately preceding calendar month, details of the Contractor’s performance as measured against the SLRs for such Service during the applicable month; • Details of any Scheduled Downtime which the Contractor believes has impacted the measured Services during the applicable month; and • Any other information reasonably requested by AOC from time to time. For any SLRs with a measurement period of longer than a month, the provision of the second item listed above shall apply for the calendar month on which the final date of the measurement period for such SLR falls. Upon AOC’s request, the Contractor will provide AOC data and details for measured SLRs in an AOC approved form and format containing: • All data relating to the provision of the measured SLR during the applicable day; • Details of the Contractor’s performance as measured against the SLRs during the applicable day; • Details of any measured SLRs that were supposed to be performed during the applicable day that were not fully performed as required; and • Details of any measured SLRs that were supposed to have been performed during a previous day but were not fully performed as required on that day, and the status of such measured Services. In generating data for dashboard reports provided by the Contractor, the Contractor will use, for each SLR, the measurement tools and methodologies needed to adequately measure each Service Level, or such other means as reasonably required by AOC to confirm the Contractor’s compliance with the SLRs. Contractor will also provide an online portal p...
Measurement Reporting. At HCA’s discretion, individual performance measures will be linked to potential payment adjustments. The Contractor shall comply with the reporting and data submissions requirements as directed by HCA. For each RSA, the Contractor shall provide all relevant crisis response system and service reports as directed by HCA.
Measurement Reporting. Feedback on the status of the problem shall be given by the Prodatanet, Inc's Customer Service personnel within thirty (30) minutes upon the receipt of the complaint and after every thirty (30) minutes or two (2) hours, whatever is appropriate for prolonged outages. Upon request, Prodatanet, Inc. will provide written reports on all problems reported from the previous week/month stating the number of outage hours and the reasons of the breakdown and the actions taken to resolve the problem. These reports need to be tied up with the Trouble Ticket Tracking System of Prodatanet, Inc. Such reports will be submitted to Customer three (3) days after the request has been made. Rebate Reports will be submitted to Prodatanet, Inc. Billing and Collection Department by Prodatanet, Inc's Customer Support personnel on the 3rd day of the succeeding month and will be deducted on the next Billing Statement. This rebate reports will have to be discussed with and agreed with Customer prior to rebate processing. Note: Rebate cut-off is from the 1st day to the last day of the month.
Measurement Reporting. [Describe how measurement results or changes to the schedule will be published. Additional detailed information other than standard monthly measurements will be included in the monthly report only if one or more of the service level objectives has been missed.] Reports will show collected measurements relevant to the targets defined in this SLA. They are of three types: • Operational reports: to help the outgoing monitoring of Service against the targets. • Exception reports: produced each time a service level target is breached or is about to beach. • Periodic reports: to be discussed in scheduled Service Level Review. The periodic reports will incorporate details of performance against all SLA targets, together with details of any trends or specific actions being undertaken to improve service quality. They will include SLAM charts at the level of the whole service. Optionally, they can be drilled down at the level of components, especially if a target is reported breached. The Service Level Analyst will distribute these periodic reports to all participants two days before the Service Level Review meetings. The Service Level Reviews will be held every two weeks and will be led by Service Level Managers.
Measurement Reporting. NASD Regulation will implement such reporting mechanisms or tools or provide such reports as the Parties believe may be reasonably necessary to effectively monitor NASD Regulation's performance of the Services against applicable performance standards. Such mechanisms will: (i) permit reporting at a level of detail sufficient to verify NASD Regulation's compliance with applicable performance standards; and (ii) be subject to audit by Nasdaq or its designee pursuant to the provisions of Section 15 herein. NASD Regulation will provide Nasdaq and its designees with access to such mechanisms and procedures upon request, for inspection and verification purposes. The cost of implementing and maintaining such mechanisms will be included in the pricing methodologies for the Services.
