Common use of Managing claims Clause in Contracts

Managing claims. If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, your broker, your legal representative, others involved in the incident, their insurer, their solicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to Insurance Database Services Limited (IDSL). Call recording You should note that some telephone calls may be recorded or monitored, for example calls to or from our claims department, customer services team or underwriting department. Call recording and monitoring may be carried out for the following purposes: • Training and quality control • As evidence of conversations • For the prevention or detection of crime (e.g., fraudulent claims) Preventing or detecting fraud We will check your information against a range of registers and databases for completeness and accuracy. We may also conduct searches of publicly available sources of information including social media to verify claims and detect and prosecute fraud. We may share your information with law enforcement agencies, legal advisers, investigators, other organisations and public bodies. If we find that false or inaccurate information has been given to us, or we suspect fraud, we will take appropriate action. If fraud is identified, details will be passed to fraud prevention agencies including the Claims Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register run by Insurance Database Services Limited (IDSL). Law enforcement agencies may access and use this information. We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example, when • Checking details on applications for credit and credit related or other facilities • Managing credit and credit related accounts or facilities • Recovering debt • Checking details on proposals and claims for all types of insurance • Checking details of job applicants and employees Details of the registers, databases and fraud prevention agencies we use may be requested from the Company Secretary at: ERS Insurance Group Limited, 00 Xxxxxxxxx Xxxxxx, Xxxxxx XX0X 0XX Cheat line To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.

Managing claims. If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, your broker, your legal representative, others involved in the incident, their insurer, their solicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to Insurance Database Services Limited (IDSL). Call recording You should note that some telephone calls may be recorded or monitored, for example calls to or from our claims department, customer services team or underwriting department. Call recording and monitoring may be carried out for the following purposes: • Training and quality control • As evidence of conversations • For the prevention or detection of crime (e.g., fraudulent claims) Preventing or detecting fraud We will check your information against a range of registers and databases for completeness and accuracy. We may also conduct searches of publicly available sources of information including social media to verify claims and detect and prosecute fraud. We may share your information with law enforcement agencies, legal advisers, investigators, other organisations and public bodies. If we find that false or inaccurate information has been given to us, or we suspect fraud, we will take appropriate action. If fraud is identified, details will be passed to fraud prevention agencies including the Claims Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register run by Insurance Database Services Limited (IDSL). Law enforcement agencies may access and use this information. We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example, when when: • Checking details on applications for credit and credit related or other facilities • Managing credit and credit related accounts or facilities • Recovering debt • Checking details on proposals and claims for all types of insurance • Checking details of job applicants and employees Details of the registers, databases and fraud prevention agencies we use may be requested from the Company Secretary at: ERS Insurance Group Limited, 00 Xxxxxxxxx Xxxxxx, Xxxxxx XX0X 0XX Cheat line To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.

Managing claims. If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, your broker, your legal representative, others involved in the incident, their insurer, their solicitor theirsolicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisersadisvers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to Insurance Database Services Limited (IDSL). Call recording You should note that some telephone calls may be recorded or monitored, for example calls to or from our claims department, customer services team or underwriting department. Call recording and monitoring may be carried carride out for the following purposes: • ▪ Training and quality control • ▪ As evidence of conversations • ▪ For the prevention or detection of crime (e.g., e.g. fraudulent claims) Preventing or detecting fraud We will check your information against a range of registers ofregisters and databases for completeness and accuracy. We may also conduct searches of publicly available sources of information including social media to verify claims and detect and prosecute fraud. We may share your information with law enforcement agencies, legal advisers, investigators, other organisations and public bodies. If we find that false or inaccurate information has been given to us, or we suspect fraud, we will take appropriate action. If fraud is identified, details will be passed to fraud prevention agencies including the Claims Underwriting Exchange Register and the Motor Insurance AntiAnt-Fraud iFraud and Theft Register run by Insurance Database Services Limited (IDSLD(ISL). Law enforcement agencies may access and use this information. We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example, when • when: ▪ Checking details on applications for credit and credit related or other facilities • ▪ Managing credit and credit related accounts or facilities • ▪ Recovering debt • ▪ Checking details on proposals and claims for all types of insurance • ▪ Checking details of job applicants and employees Details of the registers, databases and fraud prevention agencies we use may be requested from the Company Secretary at: ERS Insurance Group Limited, 00 Xxxxxxxxx Limited,00 Xxxxxxx Xxxxxx, Xxxxxx Xxxxxx, XX0X 0XX Cheat line To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.

Managing claims. If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, your broker, your legal representative, others involved in the incident, their insurer, their solicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to Insurance Database Services Limited (IDSL). Call recording You should note that some telephone calls may be recorded or monitored, for example calls to or from our claims department, customer services team or underwriting department. Call recording and monitoring may be carried out for the following purposes: • Training and quality control • As evidence of conversations • For the prevention or detection of crime (e.g., e.g. fraudulent claims) Preventing or detecting fraud We will check your information against a range of registers and databases for completeness and accuracy. We may also conduct searches of publicly available sources of information including social media to verify claims and detect and prosecute fraud. We may share your information with law enforcement agencies, legal advisers, investigators, other organisations and public bodies. If we find that false or inaccurate information has been given to us, or we suspect fraud, we will take appropriate action. If fraud is identified, details will be passed to fraud prevention agencies including the Claims Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register run by Insurance Database Services Limited (IDSL). Law enforcement agencies may access and use this information. We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example, when • Checking details on applications for credit and credit related or other facilities • Managing credit and credit related accounts or facilities • Recovering debt • Checking details on proposals and claims for all types of insurance • Checking details of job applicants and employees Details of the registers, databases and fraud prevention agencies we use may be requested from the Company Secretary at: ERS Insurance Group Limited, 00 Xxxxxxxxx Xxxxxx, Xxxxxx XX0X 0XX Cheat line To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.

Managing claims. If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, your broker, your legal representative, others involved in the incident, their insurer, their solicitor or representative and medical teams, authorised repairers, the police or other investigators. We also may have to investigate your claim and conviction history. This may involve external claims handlers, loss adjusters, legal and other expert advisers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to Insurance Database Services Limited (IDSL). Call recording You should note that some telephone calls may be recorded or monitored, for example calls to or from our claims department, customer services team or underwriting department. Call recording and monitoring may be carried out for the following purposes: • Training  training and quality control • As  as evidence of conversations • For  for the prevention or detection of crime (e.g., e.g. fraudulent claims) Preventing or detecting fraud We will check your information against a range of registers and databases for completeness and accuracy. We may also conduct searches of publicly available sources of information including social media to verify claims and detect and prosecute fraud. We may share your information with law enforcement agencies, legal advisers, investigators, other organisations and public bodies. If we find that false or inaccurate information has been given to us, or we suspect fraud, we will take appropriate action. If fraud is identified, details will be passed to fraud prevention agencies including the Claims Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register run by Insurance Database Services Limited (IDSL). Law enforcement agencies may access and use this information. We and other organisations, including those from other countries, may also access and use this information to prevent fraud and money laundering, for example, when • Checking when:  checking details on applications for credit and credit related or other facilities • Managing  managing credit and credit related accounts or facilities • Recovering  recovering debt • Checking  checking details on proposals and claims for all types of insurance • Checking  checking details of job applicants and employees Details of the registers, databases and fraud prevention agencies we use may be requested from the Company Secretary at: ERS Insurance Group Limited, 00 Xxxxxxxxx Xxxxxxx Xxxxxx, Xxxxxx Xxxxxx, XX0X 0XX Cheat line To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.