Common use of Management Information Clause in Contracts

Management Information. 4.1 The Council will provide the following information each month to the Department and on an ‘ad-hoc’ basis (as agreed by parties on an exceptional basis), in such format and/or media as the Department reasonably requires:  Number of claims requiring additional support (i.e. one to one assistance needed in order to complete the claim process)  Volume of referrals to personal budgeting support received;  Volume of referrals to personal budgeting support that resulted in telephone advice by the Council (or provider)  Volume of referrals to personal budgeting support that resulted in face to face advice by the Council (or provider)  For each claimant, details of: o Date referral received from the Department o Who delivered Personal budgeting support (the Council or 3rd sector provider) o Personal budgeting support provision details – date, channel(s), frequency, offering o Outcomes i.e. completed action plan and/or knowledge check o Failure of claimants to attend and reason why o If alternative payment arrangements can be removed because claimant now able to manage  Number of manual applications to Local Council Tax Reduction Scheme processed  Number of cases where Universal Credit service centre contacts the Council to complete the evidence gathering or makes checks on the claimant.

Management Information. 4.1 The Council will provide the following information each month to the Department and on an ‘„ad-hoc’ hoc‟ basis (as agreed by parties on an exceptional basis), in such format and/or media as the Department reasonably requires:  Number of claims requiring additional support (i.e. one to one assistance needed in order to complete the claim process)  Volume of referrals to personal budgeting support received;  Volume of referrals to personal budgeting support that resulted in telephone advice by the Council (or provider)  Volume of referrals to personal budgeting support that resulted in face to face advice by the Council (or provider)  For each claimant, details of: o Date referral received from the Department o Who delivered Personal budgeting support (the Council or 3rd sector provider) o Personal budgeting support provision details – date, channel(s), frequency, offering o Outcomes i.e. completed action plan and/or knowledge check o Failure of claimants to attend and reason why o If alternative payment arrangements can be removed because claimant now able to manage  Number of manual applications to Local Council Tax Reduction Scheme processed  Number of cases where Universal Credit service centre contacts the Council to complete the evidence gathering or makes checks on the claimant.

Management Information. 4.1 The Council will provide the following information each month to the Department and on an ‘„ad-hoc’ hoc‟ basis (as agreed by parties on an exceptional basis), in such format and/or media as the Department reasonably requires:  Number of claims requiring additional support (i.e. one to one assistance needed in order to complete the claim process)  Volume of referrals to personal budgeting support received;  Volume of referrals to personal budgeting support that resulted in telephone advice by the Council (or provider)  Volume of referrals to personal budgeting support that resulted in face to face advice by the Council (or provider)  For each claimant, details of: o Date referral received from the Department o Who delivered Personal budgeting support (the Council or 3rd sector provider) o Personal budgeting support provision details – date, channel(s), frequency, offering o Outcomes i.e. completed action plan and/or knowledge check o Failure of claimants to attend and reason why o If alternative payment arrangements can be removed because claimant now able to manage  Number of manual applications to Local Council Tax Reduction Scheme processed  Number of cases where Universal Credit service centre contacts the Council to complete the evidence gathering or makes checks on the claimant.