Common use of Maintenance Support Clause in Contracts

Maintenance Support. (a) Each Licensee shall maintain the Unit(s) it receives in good operating condition, at its sole expense. PVI shall make its technical personnel available during PVI's normal business hours for telephone consultations with Licensees' technical staff at no charge. In the event that on-site technical support is required by a Licensee during the Term, PVI shall provide such support at PVI's direct costs (as reasonably determined by PVI) for such services, including expenses of PVI's personnel for travel, meals and lodging incurred in connection with providing such services.