MAINTENANCE GENERAL PROVISIONS Sample Clauses

MAINTENANCE GENERAL PROVISIONS. A. The Contractor shall advise Authorized Users of the maintenance options which may be ordered with the Product and the costs associated with each option. Maintenance may be ordered separately at any time during the contract period and/or license term. Authorized Users will have the option of selecting a monthly/annual maintenance contract or maintenance on a time and materials basis. The Purchase Order, or equivalent, shall identify which option has been selected. The initial maintenance term and any renewal(s) thereof may survive expiration of the contract term under the separate maintenance contract.
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MAINTENANCE GENERAL PROVISIONS. A. The Contractor shall advise Authorized Users of the first year maintenance options that may be ordered with the Product and the costs associated with each option. Authorized Users will have the option of selecting a monthly/annual maintenance contract or maintenance on a time and materials basis. The Purchase Order, or equivalent, shall identify which option has been selected. The initial maintenance term may survive expiration of the contract term as outlined in the second paragraph of Section 1. Contract Scope/Term.
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MAINTENANCE GENERAL PROVISIONS. The Contractor shall advise Authorized Users of the first year maintenance options that may be ordered with the Product and the costs associated with each option. Authorized Users will have the option of selecting a monthly/annual maintenance contract or maintenance on a time and materials basis. The Purchase Order, or equivalent, shall identify which option has been selected. The initial maintenance term may survive expiration of the contract term as outlined in the second paragraph of Section 1. Contract Scope/Term. Warranty will become effective subsequent to Acceptance of the Product. Where Authorized User elects support and maintenance services, Contractor shall maintain the Product so as to provide Authorized User with the ability to utilize the Product without interruption, delay, or significant functional downtime to the Authorized User’s ongoing business operations during the maintenance term in accordance with the terms and conditions of the applicable service descriptions. Maintenance shall be provided upon expiration of the warranty or under circumstances not covered by said warranty. First year maintenance options shall be included in Appendix E. Complete details of each type of maintenance option shall be provided in Appendix E, Submission 4. Unless the agreement (SLA) between the Authorized User and the Contractor specifies otherwise, and so long as the malfunction is attributable to Contractor’s Product, Contractor guarantees that within forty-eight (48) continuous hours of its response for any maintenance as provided above that repairs will be successfully completed and that system service will be fully restored. If at any time during the warranty period or the first year maintenance period, service is performed on the Product by anyone other than the Contractor, without the Contractor’s consent, or if the Product is removed from the premises without the Contractor’s supervision and consent, then at the option of the Contractor, the warranty agreement or maintenance contract may become null and void for those items of Product affected by the prohibitions. The Contractor shall notify the OGS Procurement Services Group of any such cancellation. OGS reserves the right to review the validity of such cancellation with the Contractor and Authorized User and take appropriate action. The Contractor shall not be obligated to repair damage caused by fire or other casualty (except that caused by the Contractor), or willful or grossly negligent operat...
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