Common use of MAINTENANCE AND SUPPORT PROVISIONS Clause in Contracts

MAINTENANCE AND SUPPORT PROVISIONS. Maintenance/Support Agreement Provisions Maintenance agreements may include the following:  Scope of Services  Delivery and Acceptance Timeframes and Procedures  Time Commitments & Prioritization of Services  Preventive and Corrective Maintenance/Support Activities  Service Level Agreements  Service Level Agreement Penalties/Rewards  Reporting Requirements/Problem Escalation and Follow-up Procedures Maintenance/Support of Product Where Authorized User elects Maintenance/support services, Contractor shall perform Maintenance/support of Product so as to provide Authorized User with the ability to utilize the Product without interruption, delay, or significant functional downtime to the Authorized User’s ongoing business operations during the Maintenance/support term in accordance with the terms and conditions of the applicable service descriptions.

MAINTENANCE AND SUPPORT PROVISIONS. Maintenance/Support Agreement Provisions Maintenance agreements may include the following:  • Scope of Services  • Delivery and Acceptance Timeframes and Procedures  • Time Commitments & Prioritization of Services  • Preventive and Corrective Maintenance/Support Activities  • Service Level Agreements  • Service Level Agreement Penalties/Rewards  • Reporting Requirements/Problem Escalation and Follow-up Procedures Maintenance/Support of Product Where Authorized User elects Maintenance/support services, Contractor shall perform Maintenance/support of Product so as to provide Authorized User with the ability to utilize the Product without interruption, delay, or significant functional downtime to the Authorized User’s ongoing business operations during the Maintenance/support term in accordance with the terms and conditions of the applicable service descriptions.