Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? Axon warrants that its law enforcement hardware products which are manufactured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Restrictions are outlined in our warranty, which has been included in the uploaded attachments. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Our warranties do not cover the expense of technicians' travel time and mileage to perform warranty repairs. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be a charge assessed to the agency. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Axon will troubleshoot these devices to the best of our ability. If we are unable to resolve the issue and the devices require warranty service, this will be performed by the manufacturer. * 48 What are your proposed exchange and return programs and policies? Axon does not allow exchanges or returns. Please see our MSPA for full details. * 49 Describe any service contract options for the...
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes, RapidView's warranties cover all products, parts and labor. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, RapidView does not impose any usage restrictions or other limitations that adversely affect coverage. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No, RapidView's warranties does not cover the expense of the technicians' travel time and mileage. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No – our warranty covers all of the US, Canada and the Caribbean Islands. RapidView provides warranty to all areas that RapidView represents. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? RapidView will cover only RapidView IBAK equipment. For products other than IBAK equipment, we utilize the warranties from the original equipment manufacturer. * 50 What are your proposed exchange and return programs and policies? RapidView will employ reasonably commercial efforts to fill customers/dealers orders promptly on acceptance by RapidView, but reserves the right to allot available inventories among distributors and end user customers at its discretion. Except for RapidView's Products that are found to have a manufacturer's defect at the time of sale to Distributor, RapidView shall not be obligated to accept any of RapidView's Products that are returned by customer/Distributor. In the event such returns are accepted by RapidView, it may impose a 15% restocking fee. * 51 Describe any service contract options for the items included in your proposal. RapidView's standard warranty coverage is for one year. Extended warranty coverage is available for an additional cost for up to two additional years. * Table 10: Payment Terms and Financing Options Line Item Question Response * 52 Describe your payment terms and accepted payment methods. RapidView's payment terms are 30-day terms. The accepted payment methods are Visa, Mastercard, Discover, ACH/Wire transfers and company checks. * 53 Describe any leasing or financing option...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Our warranty covers the product and include factory labor. See the Warranty statement located in the price list and included in the attached section for complete details. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, as long as they are used for the intended purpose. See Xxxxxx's warranty statement attached for complete details. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? This is not offered, as the majority of the time the customer sends the product or part back for warranty consideration. Our reps, factory and distribution can handle most warranty issues on their scheduled visit, if requested by the end user. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Remote locations may require the user to return the product, if we can't assist them over the phone or on a Teams, Zoom or other communication. Our return rate is extremely low. We also sell all over the world, and this hasn't been an issue. We do have a Whelen certified repair facility in Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We are only able to warranty our products. We do not have the knowledge or access to other suppliers' parts to properly fix their problems. * 51 What are your proposed exchange and return programs and policies? Exchanges are processed through the seller. If the agency purchased direct from Whelen, we have an RMA that needs to be completed, a simple process. Return policy will be at the discretion of the distributor who the member purchased from. If it's a common use item, they may exchange or take back with no restocking fee. Whelen has a 25% restock fee, and requires an RMA form to be completed, if the member want to return for credit. * 52 Describe any service contract options for the items included in your proposal. We are only offering product, and do not have any service contract for our offering. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and ac...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided industry specifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributed. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product warranties or quality controls may be impaired via comingling or usage of additives introduced into the product. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? No. * 48 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to maintain needed fuel levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment and operational controls. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standards. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standards. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale Net 10 delivered and Net 30. Saratoga also accepts wire transfer and paper check payment methods. * 52 Describe any financing options available for use by educational or governmental entities. Saratoga does not offer financing options. * 5...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our warranties do not contain any usage restrictions or limitations. However there are basic maintenance elements outlined in our product information. We feel this approach is best to provide our customers the highest quality warranty service and use of our products without imposing significant worry or limitations to a customer's purchase. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, our costs for these services are included in our warranties. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We cover warranty service for all items included with our systems. The lone exception is for repair of maintenance equipment which requires skilled labor beyond our typical scope. * 51 What are your proposed exchange and return programs and policies? Our items are generally of a type that would not support a return policy without defect. As a testament to our use of high quality components defects are exceedingly rare. A-Turf has an excellent track record in terms of overall product quality. However if upon examination a defective product component is discovered our policy is to replace the defective item at no additional charge to the end user. * 52 Describe any service contract options for the items included in your proposal. Service contracts and maintenance programs are available through our national network of certified installers. These items are not included as part of our pricing as they are not required elements of maintaining the products. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Our terms are flexible ranging from Net 30 to custom terms for government and educational entities. Terms can sometimes be negotiated or extended based on the needs of specific entities. We also offer financing options to members who requir...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. Warranty document is attached in the uploaded section. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. the warranty is not restricted on hour usage. LeeBoy warrants any defect in the machine when the machine is used as properly designed. Please refer to the uploaded warranty document for more information. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Warranty for repair on machines with less than fifty hours in service will have a factory trained service representative. The service representative will be reimbursed at a rate of $2.00/mile maximum of 100 miles and three hours maximum shop rate. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No geographical restrictions. All areas are covered by local LeeBoy authorized dealerships in the United States and Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? LeeBoy warrants all parts manufactured or installed by LeeBoy except for any engines, truck chassis, or tires. Which in return is covered by the engine, truck, and tire manufacturer. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes, our warranties cover all products, parts, and labor as long as the failure was a manufacturing defect and not the result of customer negligence, accident, or improper installation, maintenance, care, or storage. Wear items are not covered unless they were manufactured incorrectly. Labor flat rates are published in the applicable brand's warranty manual. Xxxxxxx Dynamics warrants to each purchaser of a Xxxxxxx Dynamics snowplow or spreader that the equipment will, for a period of two (2) years after the date of original purchase, be free from defects in material and workmanship. Xxxxxxx Dynamics warrants accessories, service parts, and components purchased separately for a period of one (1) year after original purchase to be free from defects in material and workmanship. Xxxxxxx Dynamics warrants to each purchaser of a Xxxxxxx Dynamics Snow Pusher that the equipment will, for a period of ten (10) years after the date of original purchase, be free from defects in material and workmanship. Xxxxxxx Dynamics warrants Snow Pusher accessories, service parts, and components purchased separately for a period of sixty (60) days after original purchase to be free from defects in material and workmanship. Please refer to attached warranty documentation for further details. Any discontinued product would be covered with the original warranty and receive factory support for service parts for a minimum period of 7 years. Attached Documents: Please reference "Q46-XXXXXX Xxxxxxxx Xxxx Warranty Notice”, “Q46-SNOWEX Xxxxxxxx Xxxx Warranty Notice”, and “Q46-WESTERN Xxxxxxxx Xxxx Warranty notice” in the Warranty Information category. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. Our warranty covers product two (2) years from date of original purchase for snowplows and spreaders, one (1) year for snowplow and spreader service parts and accessories, ten (10) years for snow pusher, and sixty (60) days for snow pusher service parts and accessories. Any discontinued product would be covered with the original warranty and receive factory support for service parts for a minimum period of 7 years. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warran...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? We have included the 2021 Husqvarna Warranty Statement, attached, for your review. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Please see the 2021 Husqvarna Warranty Statement, attached. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Husqvarna's authorized dealer network is resposible for providing maintenance and warranty repairs. At this time, we believe we have dealer coverage across the US and Canada to provide service and warranty repair work as required. *
