Level of Public Service Clause Examples

The 'Level of Public Service' clause defines the minimum standards or quality of service that a public entity or contractor must maintain when delivering services to the public. It typically outlines specific performance metrics, response times, or availability requirements that must be met, such as maintaining certain hours of operation or ensuring a set percentage of service requests are resolved within a given timeframe. This clause ensures that the public receives consistent and reliable service, and it helps prevent service degradation by holding the provider accountable to agreed-upon benchmarks.
Level of Public Service. A. Concessionaire shall maintain and operate the Premises in a first-class manner and shall keep them in a safe, clean, orderly and inviting condition at all times, all as satisfactory to the Board. Concessionaire shall provide prompt, courteous and efficient service adequate to meet the reasonable demand therefore and shall take all necessary steps to ensure polite conduct on the part of its employees and representatives. B. The Board requires that all merchandising be adequate to meet the passenger demand and shelves are well stocked. Board reserves the right to provide merchandising standards. C. In entering into this Lease, Concessionaire acknowledges the desire and obligation of the Board to provide the public and the air traveler high-quality merchandise and a high level of public service. Therefore, Concessionaire covenants and agrees to offer for sale from the Premises only high-quality merchandise and services, goods and prices to be determined in accordance with this Lease. D. The Board shall have the right to monitor and test all of Concessionaire's services and pricing by a responsible shopping service or Board personnel.
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Level of Public Service. Where applicable, Concessionaire shall maintain and operate the Designated Operating Areas in a first-class manner and shall keep them in a safe, clean, orderly and inviting condition at all times, all as satisfactory to the Board. Concessionaire shall provide prompt, courteous and efficient service adequate to meet the reasonable demand therefore and shall take all necessary steps to ensure polite conduct on the part of its employees and representatives.
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Related to Level of Public Service

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