IT Support Services. 3.1. IT Support Services includes helpdesk support. We will respond to problems telephoned or emailed to our helpdesk which is available during our normal working hours (which are 8am to 6pm Monday to Thursday and 8am to 5:30pm Friday and exclude public holidays).
IT Support Services. 2.1 On request by you, we will provide curative support for the Equipment and associated hardware detailed in the Schedule such support to include investigation, testing and diagnosing of any reported fault and the carrying out of such repair, replacement and/or software updating as we may judge necessary to remedy the fault.
IT Support Services. (a) General Obligation. Schedule 15.2(a), attached hereto and ------------------ ---------------- incorporated herein by reference, contains a description of the interim support services to be provided by GWI for Supplier after the Effective Time (the "IT Support Services"). GWI agrees to respond to requests for IT Support Services in a prompt and timely manner, and to use reasonable efforts to make available (at the Facility in the event of a critical system failure affecting Product delivery that is not resolved via phone or e-mail) in response to such requests the current GWI employee who has particular knowledge of the subject matter of such request. Supplier shall reimburse GWI for reasonable travel expenses incurred in connection with visits to the Facility to provide IT Support Services. In the event of any conflict between the terms of Schedule 15.2(a) and the terms of this Article XV, the ---------------- terms of this Article XV shall control.
IT Support Services. Anglian have committed to provide the facilities and resources necessary to provide Consortium members with a free shared website facility that delivers instant access to:- all standard agreement documentation (inc. this Service Level Agreement and all supporting documentation, as detailed in the list of Appendices, including):-
IT Support Services. If the Contracting Party discovers a technical issue and/or problem with the Software and/or Online Services, or requires IT support of any kind in relation to the User Permission or would like further information and/or advice in relation to the Use Rights, the Contracting Party shall, as soon as is reasonably practicable, inform SDS via the online help form available through the Training Provider pages of the SDS website at [xxx.xxxxxxxxxxxxxxxxxxxxxxxxx.xx.xx]
IT Support Services. 3.13.1 Service provider support, including administrator support, to be available for 24 months after final system commissioning. Support services shall be locally based in the Cape Town area and accessible seven days a week.
IT Support Services. Contractor will provide for Internet presence, website support, mailing list services (including signing with DKIM), customer support services, instant messaging support, IP support (IPv4 and IPv6), subdomain support (signed with DNSSEC), Internet-Draft signing, and tools maintenance and development services (currently in Python and Django). These IT services provide vital support to all of the Supported Organizations. Contractor must deploy IETF protocols where possible and must use open standards where no IETF alternative is available.
IT Support Services. Vendor will provide for Internet presence, website support, mailing list services (including signing with DKIM), customer support services, instant messaging support, IP support (IPv4 and IPv6), subdomain support (signed with DNSSEC), Internet-Draft signing, tools maintenance and development services (currently in Python and Django). These IT services provide vital support to all of the Supported Organizations. Vendor must deploy IETF protocols where possible, but must use open standards where no IETF alternative is available.
IT Support Services. In the absence of a specific IT Services Support Agreement between Xxxxxxxxxxx.xxx and Customer, the terms of this Agreement shall apply to all IT Support Services. All related Services rates will be published online at xxxx://xxxxxxxxx.xx and are hereby incorporated into this Agreement by reference. Where you request on-site support, we will attend the premises for that request at the arranged time. Once we have arrived on-site you must pay the fees for that visit, including the minimum charge. To cancel or stop a request you must advise Xxxxxxxxxxx.xxx at least two
IT Support Services. As regards the IT Support Services to be provided to the Group by members of the NWD Group pursuant to the NWD Master Services Agreement: the fees payable by the Group will be determined based on arm’s length negotiations between the service provider and the service recipient, taking into account factors including the number of users, types of functions and the replacement costs of the relevant IT systems or software, and where comparables are available for the type of service concerned, they would also be taken into account when the service charges are determined; and administration and support department manager considers the above factors, and submits the proposal to the assistant general manager (human capital and administration) and the general manager for approval.
