Issue Resolution Process. Section 1001:
Issue Resolution Process. 1001 Rules and Procedures for Dispute Resolution . . . p. 87
Issue Resolution Process. 3 Section 1001: RULES AND PROCEDURES FOR ISSUE RESOLUTION 4 The governing board shall promulgate rules creating an issue resolution process. The rules shall govern 5 the conduct of the process, including the participation by any petitioner, affected state, and other 6 interested party, the disposition of a petition to invoke the process, the allocation of costs for 7 participating in the process, the possible involvement of a neutral third party or non-binding arbitration, 8 and such further details as the governing board determines necessary and appropriate.
Issue Resolution Process. 21 1001 Rules and Procedures for Dispute Resolution . . . p. 82 22 1002 Petition for Resolution . . . . . . p. 82 23 1003 Final Decision of Governing Board . . . . . p. 82 24 1004 Limited Scope of this Article . . . . . . p. 82 26 ARTICLE XI 27 Relationship of Agreement to Member States and Persons 28 1101 Cooperating Sovereigns . . . . . . p. 83 29 1102 Relationship to State Law . . . . . . p. 83 30 1103 Limited Binding and Beneficial Effect . . . . p. 83 1 1104 Final Determinations . . . . . . . p. 84 3 ARTICLE XII
Issue Resolution Process. The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the Party which invoked the process, setting out: name of the originator; date the issue was first raised; description of the issue (including any relevant evidence and history of similar problems); the implications of the issue, its severity and the degree of urgency; an estimate of the current and potential cost of the issue; and work being undertaken to resolve the issue. Within 10 working days of invoking the process, the Party which invoked the process will share the Issue Report with the other Party, who may add any additional comments to it before it is submitted to the NOMS Commissioning and Commercial Sub-Committee. If a resolution is not achieved at the NOMS Commissioning and Commercial Sub-Committee, the matter will be referred to the NOMS Executive Management Committee for a final and binding decision. For the avoidance of doubt, the rights and responsibilities of the Parties shall not cease due to any issue. Any operational disputes that arise between the NPS and CRCs should be managed and resolved at the lowest appropriate level. If a dispute is not resolved at this level it may be escalated through line management and resolved in accordance with the Services Agreement Dispute Resolution Procedure under clause 41 of the Services Agreement where it is appropriate to do so. A copy of the Services Agreement can be found at: xxx.xxxxxxx.xxx.xx/xxxxxxxxxxxx-xxxxxxxxxxxxxx/xxxxxxxxxxx. Where it is considering the appropriateness of the Disputes Resolution Procedure to resolve a dispute, the NPS shall first seek advice and guidance from the Commissioning Authority.
Issue Resolution Process. County shall have an Issue Resolution Process (Process) to handle client disputes related to the provision of their mental health services. The Process shall be completed in an expedient and appropriate manner. County shall develop a log to record issues submitted as part of the Process. The log shall contain the date the issue was received; a brief synopsis of the issue; the final issue resolution outcome; and the date the final issue resolution was reached.
Issue Resolution Process. 29 1001 Rules and Procedures for Dispute Resolution . . . p. 69 30 1002 Petition for Resolution . . . . . . p. 69 1 1003 Final Decision of Governing Board . . . . . p. 69 2 1004 Limited Scope of this Article . . . . . . p. 69 4 ARTICLE XI
Issue Resolution Process. Any individual(s) can access the Issue Resolution Process by raising any issue or concern with a xxxxxxx or supervisor in the work unit. The Issue Resolution Process is intended to cover all work unit members including Management. Interest Based Problem Solving and Consensus Decision Making are the tools in this Process used to resolve issues. Individuals who choose to utilize this Process to resolve issues or concerns may opt out of the Issue Resolution Process and enter into the established grievance process, at their discretion. Time limits for grievance purposes will commence upon exiting the Issue Resolution Process. The parties will establish timelines for the Issue Resolution Process, being mindful that this is intended to bring TIMELY solutions to everyday workplace issues and concerns. The core elements of the issue resolution process are as follows:
Issue Resolution Process. 7.6.1 The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the party which invoked the process, setting out: name of the originator date the issue was first raised description of the issue (including any relevant evidence and history of similar problems) the implications of the issue, its severity and the degree of urgency an estimate of the current and potential cost of the issue; and work being undertaken to resolve the issue
Issue Resolution Process. Once the incident has been accepted by a Support technician, the portal will assign an incident number to the case, which will be given to the client. The Support technician will then diagnose the issue and assess the complexity of the incident. Should they be unable to immediately resolve the issue, the case would then be escalated to the second line support. Cases referred to the second line help desk will be handled by the appropriately qualified consultant who will either attempt to simulate the issue through a process of replication or will seek to investigate the issue using remote access to the Client’s System. If, following the remote diagnostic process, the case remains unresolved then it will be escalated to the support manager who will pass either to an application consultant or the software vendor. At every step we will report progress via email through Vivantio on the resolution of your issue to ensure that the process remains focused. If at any point the assigned resource is unable to resolve the issue over the phone or by remote access, a site visit may be necessary. This will be scheduled subject to availability and depending on the severity of the issue. Onsite support is subject to an additional charge based upon CFMS’s prevailing fee rates.
