Interpreter Services Availability a. The Contractor must be available for Medicaid Appointments at any time during the day or week. Requests during Monday through Friday 8:00 am to 5:00 pm hours are paid at the standard rate. Requests outside these hours will be paid at the Evening, Weekend and/or Holiday Rate.
Interpreter Services Availability. The contractor must provide interpreter services during the hours indicated by the Contractor on the Contractor Bidder Form submitted in response to RFQQ #1445-006 and as shown below: 24/7; 24 hours / 7 days a week, including holidays Contractors who indicate twenty-four hours a day/seven days a week (24/7) availability are required to process requests for Sign Language Interpreter services 24 hours a day as indicated. Days; Monday – Friday; 8:00 am – 5:00 pm Pacific Time, not including holidays Nights; Monday – Thursday; 5:00 pm – 8:00 am Pacific Time, not including holidays Weekends; Friday 5:00 pm – Monday 8:00 am Pacific Time, not including holidays Emergencies – 4 hour notice/confirmation Contractors who indicate emergency availability are required to process requests for Sign Language Interpreter services during the days, nights, and weekend hours on an Emergency basis. Contractors are required to confirm Interpreter availability/non-availability immediately and be prepared to provide such emergency Interpreter services as requested including reasonable time to allow Portal to Portal travel. Contractors must provide contact information for emergencies. Holidays as observed by the State of Washington as defined in RCW 1.16.050.
