Common use of INTERNAL GRIEVANCE PROCEDURE Clause in Contracts

INTERNAL GRIEVANCE PROCEDURE. The MDwise Customer Service Department is responsible for the processing of Grievances. All Grievances are thoroughly researched and documented, and as necessary, are referred for resolution beyond the Customer Services Department. You may file a Grievance in writing or by calling MDwise Customer Service directly and a Customer Service representative will assist You in filing the Grievance. We must receive Your request to initiate the Grievance process within 180 days from the date We provide You an initial notice of denial. We will acknowledge Your Grievance, orally or in writing, within three business days of Our receipt of it. In Your Grievance, You should express Your concerns in detail and provide copies of any supporting documents. You should provide us with the following information: