Initial Response. When the Using Agency, the Owner, or the Design Professional notifies the Contractor of a defect, the Contractor will visit the site to review the complaint within five days and shall promptly correct the Work. If the Contractor fails to respond within this time limit, the Owner may correct the defect or malfunction and charge the Contractor for the Work. The Contractor shall give notice in writing to the Owner when corrections have been completed.
Initial Response. The Protecting Agencies will notify the appropriate Jurisdictional Agency(ies) of any fire threatening that agency’s lands in accordance with the AIWFMP and Clause 28 of this AOP. Response will be based on strategic direction provided by Jurisdictional Agency(ies) at the time of the incident or the management option designation. Procedures for non-standard responses are in the AIWFMP.
Initial Response. When the Using Agency, the Owner, or the Design Professional notifies the CM/GC of a defect, the CM/GC will visit the site to review the complaint within five (5) days and shall promptly correct the Work. If the CM/GC fails to respond within this time limit, the Owner may correct the defect or malfunction and charge the CM/GC for the Work. The CM/GC shall give notice in writing to the Owner when corrections have been completed.
Initial Response. The Contractor shall give prompt and courteous attention to all Customer complaints that it may receive. The Contractor shall respond personally to every Customer from whom a complaint is received within twenty-four (24) hours or the next business day after receipt of such complaint; except that if the Contractor receives a complaint about a missed scheduled collection, then the Contractor shall immediately investigate such complaint and, if such scheduled collection was not made in accordance with the terms of this Agreement, then the Contractor shall cause such collection to be made within twenty-four (24) hours or the next business day after receipt of such complaint. Where any dispute arises between a Customer and the Contractor as to the manner of placing waste or the nature of the contents or the like, the Contractor shall, and does hereby agrees in the specific instance to, remove the waste even though, in its opinion, it is improperly placed or contained. Thereafter, the Contractor shall immediately report the controversy to the Township for settlement before additional collection becomes necessary to avoid further disputes or disagreements between Customers and the Contractor.
Initial Response. During the term of this Agreement, and upon expiration of any Product warranty, Seller agrees to respond to Customer's request for Support Service called in through the Seller's Call Receipt function as described under General Support Services for the Silver and Gold Service Levels within [...***...], twenty-four (24) hours a day, seven (7) days a week, for all Severity Levels reported in the Assistance Request database during the ARM coverage period. Problems may be worked outside of ARM Coverage Period at Customer request and Customer will be billed Seller Time & Material rates. Response time will be validated through the use of the Service Performance Report (SPR) on a quarterly basis. Customer requests which do not go through the Seller's Call Receipt function will be excluded from the Performance Metrics.
Initial Response. During the term of a fixed-term Maintenance Service Agreement, and upon expiration of any product warranty, Supplier agrees to respond to Ordering Company's request for Support Service called in through Supplier's Call Receipt function as described in the table in Section 10.9 (c) (ii) (E), GENERAL SERVICE DESCRIPTION, within sixty (60) minutes, twenty-four (24) hours a day, seven (7) days a week, for all Severity Levels as reported in the assistance request database. Response time will be validated through the use of the Service Performance Report (SPR). Ordering Company requests which do not go through Supplier's Call Receipt function will be excluded from the Performance Metrics.
Initial Response. Upon receipt by Gateway of any eSoft Software or eSoft Deliverable, Gateway has [...***...] working days in which to reject or accept the eSoft Software or eSoft Deliverable. During this period, Gateway will evaluate the eSoft Software or eSoft Deliverable and test it against the relevant Statement of Work, warranty or specifications, as applicable. The foregoing notwithstanding, during such [...***...] day period, Gateway shall provide eSoft with sufficient constructive feedback to enable eSoft to assess the breadth of the issue identified by Gateway.
Initial Response. (a) The Health Services Manager must make available a number of paramedics in accordance with Annexure B (Schedule Health Services) of this Schedule 2 to provide the initial After Hours Service response.
Initial Response. The JHPD will have the primary responsibility of patrolling the buildings and property of the Campus Area. The JHPD will handle all incidents in accordance with the CSSA and this MOU, and serve as the first responder to all routine calls for service, all non-emergency calls for service, and all emergency calls for service within the Campus Area that call for a police response.
Initial Response. Respond within the following initial response times to each initial phone, e-mail or call tracking system inquiry for Platinum PUP Services. Initial response times shall depend on the Severity Level assigned to the Service Request, as determined in good faith by Dialogic and Customer. All Critical and Major Service Requests must be reported to Dialogic by telephone (in addition to the web-based submission of each support Service Request) in order to receive the benefit of the enhanced response times set forth below. The following initial response times shall apply: (i) within thirty (30) minutes for Service Requests determined to be Critical Severity issues; (ii) within two (2) hours for Service Requests determined to be Major Severity issues; and (iii) within four (4) hours for Service Requests determined to be Minor Severity issues.
