Information to Provide. If you tell Stifel orally, we may require you to send BNY Mellon your complaint or question in writing within 10 Business Days. Stifel will need the fol- lowing information: • Your name, your Account number, your address, and the date of the Transaction; • A description of the error or Transaction in question, explaining as clearly as possible why you believe it is an error or why you need more information; • The dollar amount of the Transaction and, if different, the amount of the suspected error.
Information to Provide. If You tell Us orally, We may require You to send Administrator Your complaint or question in writing within 10 Business Days. We will need the following information: • Your name, Your Account number, Your address, and the date of the Transaction; • A description of the error or Transaction in question, explaining as clearly as possible why You believe it is an error or why You need more information; • The dollar amount of the Transaction and, if different, the amount of the suspected error. Timing of Error Resolution Process. Except as otherwise stated in this Agreement, We will determine whether an error occurred within 10 Business Days after We hear from You and will correct any error promptly. If We need more time, however, We may take up to 45 calendar days to investigate Your complaint or question. In this event, We will generally credit Your Account within 10 Business Days for the amount You think is in error so that You will have use of the money during the time it takes Us to complete Our investigation. If We ask You to put Your complaint or question in writing and We do not receive it within 10 Business Days, We need not credit Your Account or We may reverse any credit previously made to Your Account. Margin accounts need not be credited during Our investigation. Foreign Transactions. For Card Transactions initiated outside the United States, the applicable time period for investigations shall be 90 calendar days in place of 45 calendar days.
Information to Provide. If I tell PNC orally, PNC may require me to send PNC my complaint or question in writing within 10 Business Days. PNC will need the following information: (i) my name, my Account number, my address, and the date of the Transaction; (ii) a description of the error or Transaction in question, explaining as clearly as possible why I believe it is an error or why I need more information; and (iii) the dollar amount of the Transaction and, if different, the amount of the suspected error. TIMING OF ERROR RESOLUTION PROCESS Except as otherwise stated in this Agreement, PNC will determine whether an error occurred within 10 Business Days after PNC hears from me and will correct any error promptly. If PNC needs more time, however, PNC may take up to 45 calendar days to investigate my complaint or question. In this event, PNC will generally re-credit my account within 10 Business Days for the amount I think is in error so that I will have use of the money during the time it takes PNC to complete its investigation. If PNC asks me to put my complaint or question in writing and PNC does not receive it within 10 Business Days, PNC need not re-credit my Account or PNC may reverse any credit previously made to my Account. Margin accounts need not be re-credited during PNC’s investigation.
Information to Provide. If you tell Stifel orally, we may require you to send Stifel Bank your complaint or ques- tion in writing within 10 Business Days. Stifel will need the following information: • Your name, your Account number, your address, and the date of the Transaction; • A description of the error or Transaction in question, explaining as clearly as possible why you believe it is an error or why you need more information; • The dollar amount of the Transaction and, if differ- ent, the amount of the suspected error.
Information to Provide. 1. The type of substance/material released and the initial assumption relating to the cause or trigger of the release-
