Incident Reporting. 13.1 As soon as the Contractor becomes aware, it shall immediately report any incident affecting the delivery of the Service(s) to the Framework Public Body. The Contractor will undertake an immediate investigation and will provide feedback in writing on findings, including corrective actions required and trends observed, to the Framework Public Body within 24 hours of the incident being reported by telephone/e-mail.
Appears in 36 contracts
Samples: 010 Framework Agreement, 010 Framework Agreement, 010 Framework Agreement
Incident Reporting. 13.1 1.11.1 As soon as the Contractor becomes aware, it shall immediately report any incident affecting the delivery of the Service(s) to the Framework Public Body. The Contractor will undertake an immediate investigation and will provide feedback in writing on findings, including corrective actions required and trends observed, to the Framework Public Body within 24 hours of the incident being reported by telephone/e-mail.
Appears in 16 contracts
Samples: Framework Reference, Framework Reference, Framework Reference
Incident Reporting. 13.1 15.1 As soon as the Contractor becomes aware, it they shall immediately report any incident affecting the delivery of the Service(s) to the Framework Public Body. The Contractor will undertake an immediate investigation and will provide feedback in writing on findings, including corrective actions required and trends observed, to the Framework Public Body within 24 hours of the incident being reported by telephone/e-mail.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
