Incident Report. Customer reports Incidents through the Exasol support portal or via e-mail to xxxxxxx@xxxxxx.xxx. Outside the Incident Management Times, the report must be additionally provided through the hotline. If Monitoring Service is booked for the respective installation and if Exasol therefore receives an automated “Incident Notification”, Exasol will begin processing the Incident within the Incident Management Times in accordance with the Incident Priorities.
Appears in 11 contracts
Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
