Common use of IF YOU HAVE A COMPLAINT Clause in Contracts

IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of a Card, including loading the Wallet or the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. You may also call a DCB customer service representative at the DCB Customer Service number listed on the first page of this Agreement. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve the issue. A copy of DCBank’s complaint and dispute resolution procedure is available on the DCBank website and can be directly accessed here: xxxxx://xxx.xxxxxx.xx/legal/resolving-complaints/. We will do their best to resolve your complaint or inquiry. If for some reason we are unable to do so to your satisfaction, you may refer your inquiry or concern to the ADR Xxxxxxxx Banking Ombuds Office at 0-000-000-0000 for resolution. You may also communicate the complaint or inquiry to: Financial Consumer Agency of Canada, 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx, XX, X0X 0X0, Tel: 0-000-000-0000.