Highest Principles of Hospitality Service Sample Clauses

Highest Principles of Hospitality Service. Here at Radisson Blu, we are a dual property – a business hotel during the week and a resort destination on the weekend. Therefore we believe in an intense focus on guest service for the business traveler combined with a family friendly retreat atmosphere. This translates into a unique type of employee that Radisson Blu has selected and trained. Employee Attitude & Service. The employees will create vibrant, sophisticated and personalized hospitality services, to allow the iconic Radisson Blu to provide exceptional, stylish, relevant and memorable experiences. All employees shall be courteous to both internal and external guests and embody a "YES I CAN®" attitude. Employees should go above and beyond, doing whatever is necessary, to provide high quality service to build brand loyalty. Employees will ensure that the guest experience takes priority over all other tasks to achieve performance excellence as reflected by the AAA 4 Diamond rating, Medallia Guest Survey and various other recognitions. Common Goals. Radisson Blu, the Union, and the employees shall work together so that professional hospitality service will be delivered to internal and external guests. The goal is for Radisson Blu to be among the best in the hotel business. Respect and Dignity. The Union and Radisson Blu recognize that workers in the hospitality industry are professional employees deserving of the highest regard. The Union and Radisson Blu will work together to honor the principles of respect and dignity. The Parties agree that the continued success and operation of this establishment is dependent upon their mutual respect for one another’s work.
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