Help Desk Approach Sample Clauses

Help Desk Approach. Currently, the Client has not developed a full-scale first Tier Help Desk support where the Client’s help desk serves as the first line of problem resolution, prior to contact with the SIS Customer Support Group. Further, San Mateo allows for the end users to make the contact with the SIS Customer Support Group without the San Mateo Tier 1 support involved or making the call on their own. Finally, the Client agrees to use a standard approach for gathering relevant information to communicate to the SIS Customer Support group to insure the highest quality of information is provided with the goal of accelerating the problem resolution on behalf of the Client. The reduction in charges will begin when this new help desk approach is implemented by the Client. SIS has agreed to reduce maintenance by $250 per month once this interface has been implemented. Core Enhancements From time to time, upgrades and changes will be made to enhance One-e-App core features. These changes may be financed by third parties, other One-e-App Clients and/or the Client in concert with other One-e-App clients. The Client will be obligated to support reasonable maintenance of these upgrades. The Client will be given written notice of the new maintenance fees and expected timeline prior to the development work on the enhancement begins. The Client is obligated to implement the enhancement and to begin payment for maintenance no later than one month after the announced availability of the enhancement. Core and maintenance cost changes will require a change order. Core and maintenance cost changes will require a change order. The Client will have an opportunity to conduct user acceptance testing on the enhancement and the enhancement will be supported by a written description and demonstration of the functionality. As indicated below, there may be ongoing maintenance fees associated with these core enhancements that will be the obligation of the Client to support. The Client’s Responsibilities The Client will be responsible for performing the following tasks: o Provide a project manager representing the project participants, who is empowered to make daily project decisions. o Provide appropriate mechanisms to resolve issues in a timely manner so the maintenance schedule is not adversely impacted. o Provide subject matter experts to participate in testing activities, as needed. o Assign a technical resource as a contact for ongoing application maintenance. o Provide help text to be inserte...
Sample 1
AutoNDA by SimpleDocs

Related to Help Desk Approach

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • ROAD DIMENSIONS Purchaser shall perform road work in accordance with the dimensions shown on the TYPICAL SECTION SHEET and the specifications within this road plan.

  • Community Based Adult Intensive Service (AIS) and Child and Family Intensive Treatment (CFIT) – AIS/CFIT programs offer services primarily based in the home and community for qualifying adults and children with moderate- to-severe mental health conditions. These programs consist at a minimum of ongoing emergency/crisis evaluations, psychiatric assessment, medication evaluation and management, case management, psychiatric nursing services, and individual, group, and family therapy. In a Provider’s Office/In Your Home This plan covers individual psychotherapy, group psychotherapy, and family therapy when rendered by: • Psychiatrists; • Licensed Clinical Psychologists; • Licensed Independent Clinical Social Workers; • Advance Practice Registered Nurses (Clinical Nurse Specialists/Nurse Practitioners- Behavioral Health); • Licensed Mental Health Counselors; and • Licensed Marriage and Family Therapists. Psychological Testing This plan covers psychological testing as a behavioral health benefit when rendered by: • neuropsychologists; • psychologists; or • pediatric neurodevelopmental specialists. This plan covers neuropsychological testing as described in the Tests, Labs and Imaging section.

  • Vaccine Passports Pursuant to Texas Health and Safety Code, Section 161.0085(c), Contractor certifies that it does not require its customers to provide any documentation certifying the customer’s COVID-19 vaccination or post-transmission recovery on entry to, to gain access to, or to receive service from the Contractor’s business. Contractor acknowledges that such a vaccine or recovery requirement would make Contractor ineligible for a state-funded contract.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CBB chooses to subtend a Verizon access Tandem, CBB’s NPA/NXX must be assigned by CBB to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG.

  • Loop Provisioning Involving Integrated Digital Loop Carriers 2.6.1 Where InterGlobe has requested an Unbundled Loop and BellSouth uses IDLC systems to provide the local service to the End User and BellSouth has a suitable alternate facility available, BellSouth will make such alternative facilities available to InterGlobe. If a suitable alternative facility is not available, then to the extent it is technically feasible, BellSouth will implement one of the following alternative arrangements for InterGlobe (e.g. hairpinning):

  • Bus Drivers For overtime worked on normal working days or on days of rest, bus drivers shall be paid as follows:

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Evaluation Software If the Software is an evaluation version or is provided to You for evaluation purposes, then, unless otherwise approved in writing by an authorized representative of Licensor, Your license to use the Software is limited solely for internal evaluation purposes in non-production use and in accordance with the terms of the evaluation offering under which You received the Software, and expires 90 days from installation (or such other period as may be indicated within the Software). Upon expiration of the evaluation period, You must discontinue use of the Software, return to an original state any actions performed by the Software, and delete the Software entirely from Your system and You may not download the Software again unless approved in writing by an authorized representative of Licensor. The Software may contain an automatic disabling mechanism that prevents its use after a certain period of time. RESTRICTIONS

  • Antivirus software All workstations, laptops and other systems that process and/or store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY must have installed and actively use comprehensive anti-virus software solution with automatic updates scheduled at least daily.

Time is Money Join Law Insider Premium to draft better contracts faster.