Hardware Support. During the Term, Seller shall use commercially reasonable efforts to install mandatory Hardware updates in accordance with the terms of the Service Contract as such materials become available for distribution. Whether a Hardware update is mandatory shall be determined by Seller in its sole discretion. Seller shall reschedule Hardware updates to coincide with preventive maintenance visits. If Purchaser requests that such Hardware updates occur at a time or date other than during preventive maintenance visits, Seller may, at its sole discretion, charge Purchaser for any costs and expenses incurred in connection with such Hardware update visit. All updated Hardware and components thereof and Purchaser’s use of the same shall be subject to this Agreement and the Original Terms.
Hardware Support. Subject to the payment of the Support Services Fees or additional license fees set forth in this Exhibit A, LogRhythm shall provide:
Hardware Support. If an Error is identified in the Hardware and the Hardware is under warranty, RSA shall use commercially reasonable efforts to provide one of the following remedies at RSA’s sole and exclusive discretion: (a) an electronic remedy; (b) spare part replacement; or (c) Advance
Hardware Support. During the Term, Seller shall use commercially reasonable efforts to repair Hardware as deemed necessary by Seller’s service and support personnel. Seller shall provide replacement parts and labor according to the terms of the Service Contract. Seller will retain the removed or exchanged parts. Repaired or replaced items are warranted to conform to the Specifications for 90 days from the date of installation or repair of such repaired or replaced item.
Hardware Support. If specified in the Order, Oxford will provide the following support for the Device:
Hardware Support. Subject to the payment of the Support Services Fees Customer will be entitled to the following related to Hardware:
Hardware Support. You must follow Spirent’s prescribed process for returning physical Covered Goods for repair, maintenance or calibration pursuant to this Support Agreement. If a Maintenance Service cannot be performed or an Error cannot be resolved remotely with respect to such Covered Product, You will provide the information necessary to get a return materials authorization to use in returning the Covered Product to Spirent. You must comply with all packing and shipping requirements with respect to the Covered Goods. Upon receipt, Spirent will use commercially reasonable efforts to fix the Error and return the Covered Goods to You. Should a Covered Product become obsolete during the course of this Agreement term, Spirent will on a best effort basis repair the Covered Product. Should the Covered Product be unrepairable, Spirent will either dispose of or return the item to You per Your request.
Hardware Support. Compatible Cables and Connectors. You will connect Hardware Products covered under Support with cables and connectors (including fiber optics if applicable) that are compatible with the system, according to the manufacturer’s operating manual.
Hardware Support. Cisco will replace Product in accordance with the warranty terms set forth in the published Product warranty provided with the original Product.
Hardware Support. MCK shall provide the following hardware replacement service at no charge for Product supported by VITAL and identified in Appendix A.
