Handling of Complaints. 5.1. You should address any complaints about the Services we provide to you in accordance with our Complaints Handling Policy. The details of the process to be followed when handling a complaint and the contact details of our complaint’s management function are published on our Website and also in the Information Package.
Appears in 2 contracts
Sources: Client Agreement, Client Agreement
Handling of Complaints.
5.111.1. You should address any complaints about the Services we provide to you in accordance with our Complaints Handling Policycomplaints management policy. Information about our complaints management policy is available upon request. The details of the process to be followed when handling a complaint and the contact details of our complaint’s complaints management function are published on our Website and also in the Information PackageWebsite.
Appears in 1 contract
Sources: Investment Services Agreement