Grievance Redressal Procedure Sample Clauses

Grievance Redressal Procedure. We assure the best customer service from our end to our valued Insured/Insured Person(s) and request you to adopt following procedure in case of any service related query or grievance. You may communicate your query or grievances by sending a letter to below mentioned address or to your nearest branch or email at below mentioned email ID or by calling at our below mentioned call center number. Customer Care Cell Liberty General Insurance Limited 10th Floor, Tower A, Peninsula Business Park, Lower Parel, Mumbai. E-mail : xxxx@xxxxxxxxxxxxxxxx.xx Toll Free No: 0000 000 0000 Please include your Policy number in all your communication with the Company. This will help us resolve the issue more efficiently. Trade Logo displayed above belongs to Liberty Mutual and used by the Liberty General Insurance Limited under license If You are not satisfied with redressal of Your grievance, You may approach the nearest Insurance Ombudsman for resolution of Your grievance. The contact details of the Ombudsman offices are mentioned below; Office of the Ombudsman Contact Details Areas of Jurisdiction AHMEDABAD Insurance Ombudsman, Office of the Insurance Ombudsman, 2nd Floor, Xxxxxx House, Nr. C. U. Shah College, Ashram Road, AHMEDABAD-380 014. Tel.:- 000-00000000 Fax : 000-00000000 Email: xxx.xxx@xxxxxxxxxx.xxx Gujarat, UT of Dadra & Nagar Haveli, Daman and Diu BHOPAL Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxx Vihar Complex, 2nd Floor, 0, Xxxxxxx Xxxxx, Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023. Tel.:- 0000-0000000 Fax : 0000-0000000 Email: xxxxxxxxxxxxxxxx@xxxxxxxxxx.xx Madhya Pradesh & Chhattisgarh BHUBANESHWAR Insurance Ombudsman, Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, BHUBANESHWAR - 751 009. Tel.:- 0000-0000000 Fax : 0000-0000000 Email: xxxxxxx@xxxxxxx.xx Orissa CHANDIGARH Insurance Ombudsman, Office of the Insurance Ombudsman, S.C.O. Xx.000-000, 0xx Xxxxx, Xxxxx Building. Sector 17-D,CHANDIGARH-160 017. Tel.:- 0000-0000000 Fax : 0000-0000000 Email: xxxxxx@xxxxx.xx.xx Punjab , Haryana, Himachal Pradesh, Jammu & Kashmir, UT of Chandigarh CHENNAI Insurance Ombudsman, Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI-600 018. Tel.:- 000-00000000 /5284 Fax : 000-00000000 Email: xxxxxxxx@xx0.xxxx.xxx.xx Tamil Nadu, UT-Pondicherry Town and Karaikal (which are part of UT of Pondicherry) NEW DELHI Insurance Ombudsman, Office of the Insurance Ombudsman, 2/2 A, Universal Insura...
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Grievance Redressal Procedure. Welcome to Bajaj Allianz and Thank You for choosing us as your insurer. Please read your policy and schedule. The policy and policy schedule set out the terms of your contract with us. Please read your policy and policy schedule carefully to ensure that the cover meets your needs. We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you that we have a procedure for resolving issues. Please include your policy number in any communication. This will help us deal with the issue more efficiently. If you don't have it, please call your Branch office. Initially, we suggest you contact the Branch Manager/ Regional Manager of the local office which has issued the policy. The address and telephone number will be available in the policy. Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue after contacting the local office, please e-mail or write to: Bajaj Allianz General Insurance Co. Ltd GE Plaza, Airport Road, Yerawada, Pune 411006 E-mail: xxxxxxxxxxxx@xxxxxxxxxxxx.xx.xx Call : 0000-000000 (free calls from BSNL/MTNL lines only) 1800-1025858 ( free calls from Bharti users – mobile /landline ) or 000-00000000 Grievance Redressal Cell for Senior Citizens Senior Citizen Cellfor Insured Person who are Senior Citizens ‘Good things come with time’ and so for our customers who are above 60 years of age we have created special cell to address any healthinsurance related query. Our senior citizen customers can reach us through the below dedicated channels to enable us to service them promptly Health toll free number: 0000-000-0000 Exclusive Email address:xxxxxxxxxxxxx@xxxxxxxxxxxx.xx.xx If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue. The contact details of theOmbudsman offices are mentioned below: Jurisdiction of Office Union Territory, District Office Details Gujarat, Dadra & Nagar Haveli, Daman and Diu. AHMEDABAD Office of the Insurance Ombudsman, 2nd floor, Xxxxxx House, Near C.U. Shah College, 0, Xxxxxx Xxxxxx, Xxxxxx Xxxx, Ahmedabad – 380 014. Tel.: 079 - 00000000/00000000 Fax:079 – 27546142 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. BENGALURU - Office of the Insurance Ombudsman, JeevanSoudha Building, PID No. 57-27-N-19, Ground Floor, 19/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxx...
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Grievance Redressal Procedure i. If You have a grievance that You wish Us to redress, You may contact Us with the details of Your grievance through: Contact Points First Contact Point Escalation level 1 Escalation level 2 Contacts us at 022 6234 6234 / 0120 6234 6234 NA NA Write to us at xxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx xxx@xxxxxxxx.xxx Visit us Grievance cell of any of our Branch office The Grievance Cell, HDFC ERGO General Insurance Company Ltd., D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West) Mumbai-400078 Chief Grievance Officer, HDFC ERGO General Insurance Company Ltd., D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai-400078
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Grievance Redressal Procedure. Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the culture of keeping customer first in our scheme of things. In order to provide you with top-notch service on all fronts, We have provided you with multiple platforms via which you can always reach one of our representatives. In case your complaint is not fully addressed by the Company, You may use the Integrated Greivance Management System (IGMS) for escalating the complaint to IRDAI or call 155255 . Through IGMS you can register your complain online and track its status. For registration please visit IRDAI website xxx.xxxx.xxx.xx. If the issue still remains unresolved, You may, subject to vested jurisdiction, approach Insurance Ombudsman for the redressal of the grievance. The contact details of the ombudsman offices are mentioned below. However, We request you to visit xxxx://xxx.xxxx.xx.xx for updated details. Office Details Jurisdiction of Office Union Territory, District)
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Grievance Redressal Procedure. In case the Insured Person is aggrieved in any way, the Insured Person may contact the Company at the specified address, during normal business hours for the following grievances:
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Grievance Redressal Procedure. Welcome to Bajaj Allianz and Thank You for choosing us as your insurer. The policy and policy schedule set out the terms of your contract with us. Please read your policy and policy schedule carefully to ensure that the cover meets your needs. We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you that we have a procedure for resolving issues. Please include your policy number in any communication. This will help us deal with the issue more efficiently. If you don't have it, please call your Branch office. Initially, we suggest you contact the Branch Manager/ Regional Manager of the local office which has issued the policy. The address and telephone number will be available in the policy. Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue after contacting the local office, please e-mail or write to: Bajaj Allianz General Insurance Co. Ltd GE Plaza, Airport Road Yerawada,Pune411006 E-mail: xxxxxxxxxxxx@xxxxxxxxxxxx.xx.xx Call : 0000-000000 (free calls from BSNL/MTNL lines only) 1800-1025858 ( free calls from Bharti users – mobile /landline ) or 000-00000000 If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue. The contact details of the Ombudsman offices are mentioned below:
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Grievance Redressal Procedure. The Companyis committed to extend the best possible services to its customers. However, if Insured/Insured person have a gri evance that he/she wish to redress, he/she may contact the company with the details of their grievance via:  Website: XXX.xxxxxx-xxxxx.xx.xx  Email : xxxxxxxxxxxxxxx@xxxxxx-xxxxx.xx.xx  Phone: 000-00000000  Courier: Any of the Company’s Branch Office or corporate office Insured/Insured Person mayalso approach the grievance cell at any of the Company’s branches with the details of the grievanc e during working hour from Monday to Friday Escalation Level 1 For lack of response or if the resolution still does not meet the expectations through one of the above method, Insured/Insur ed Person may contact the Company’s head of Customer Service at Bharti AXA General Insurance Company Limited, Spectrum Towers , 3rd floor,Malad Link Road, Malad (west), Mumbai- 400064 Escalation Level 2 In case of Insured/Insured Person has not got his/her grievances redressed bythe company with in 14 days, or, If Insured/Ins ured Person is not satisfied with Company’s redressal of the grievances through one of the above methods, they may approach the nearest Insurance Ombudsman for resolution of their grievance . The Contact details of Ombudsman offices are mentioned below. Policy holder may also obtain copy of IRDAI circular number 1385_GI-2002_ENG dated 26-04-2002, notification on Insurance Regulatory and Development Authority (Protection of Policy holder’s interest) Regulations, 2002 from any of our offices “Section 41 of the Insurance Act, 1938 (as amended): Prohibition of rebates-
Sample 1
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Grievance Redressal Procedure. Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the culture of keeping customer first in our scheme of things. In order to provide you with top-notch service on all fronts, we have provided you with multiple platforms via which you can always reach one of our representatives.
Sample 1
Grievance Redressal Procedure. In case of any grievance or complaint the Borrower/s may personally approach or send written communication to the VFIPL Branch Manager or the Sales Manager, as the case may be. If not satisfied with the response or in the case of no response within reasonable period the Borrower/s may contact the Grievance Redressal Officer (Email ID: Xxxxxxxx.xxxx@xxxxxxxxxxxx.xxx) of VFIPL. If the Borrower/s is/are still dissatisfied with the response received/ or where no response is received, he/she/they may approach the Complaint Redressal Cell, Department of Regulation & Supervision, Reserve Bank of India
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Related to Grievance Redressal Procedure

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • Grievance Redressal Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.

  • Formal Grievance Procedure 1. In the event that a complaint cannot be resolved informally, the parties shall pursue the first step in the formal grievance procedure before making any application for arbitration, unless the College and the AAUP agree in writing to alter the procedure or waive one or more of the steps by proceeding directly to arbitration.

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