Common use of Goods and/or Services Clause in Contracts

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that LOT DESCRIPTION relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified LOT DESCRIPTION time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that LOT DESCRIPTION relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified LOT DESCRIPTION time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, LOT DESCRIPTION development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise XXX XXXXXXXXXXX Xxx 0 XXX 0 Xxxxxxxxxx Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT XXX XXXXXXXXXXX Xxx 0 XXX 0 Xxxxxxx XX Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management Xxx 0 XXX 0 Xxxx Xxxxxxxxxx and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data LOT DESCRIPTION archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the LOT DESCRIPTION category of Resource Based Services. Lot 7 LOT 7 Mobile Application Xxx 0 XXX 0 Xxxxxx Xxxxxxxxxxx Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business LOT DESCRIPTION intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. LOT DESCRIPTION Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions XXX XXXXXXXXXXX Xxx 0 Xxx 0 Xxxxx Xxxxxxxxx (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HRXX) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise XXX XXXXXXXXXXX Xxx 0 XXX 0 Xxxxxxxxxx Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT XXX XXXXXXXXXXX Xxx 0 XXX 0 Xxxxxxx XX Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources Xxx 0 Xxx 0 Xxxxx Xxxxxxxxx (HRXX) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management Xxx 0 XXX 0 Xxxxxxxx Xxxxxxxxxxxx Xxxxxxxxxx (CRMXXX) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Xxx 0 XXX 0 Xxxxxxxxxx Xxxxxxx Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management Xxx 0 XXX 0 Xxxx Xxxxxxxxxx and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Xxx 0 XXX 0 Xxxxxx Xxxxxxxxxxx Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services are covered are divided into by the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions LOT DESCRIPTION Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data LOT DESCRIPTION governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the DESCRIPTION category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business LOT DESCRIPTION intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. LOT DESCRIPTION This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. LOT DESCRIPTION Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services.

Goods and/or Services. 2.2.1 The Goods and/or Services covered are divided into the following Lots: LOT DESCRIPTION Lot 1 LOT 1 Enterprise Resource Planning Software Solutions (ERP) The provision of enterprise resource planning (ERP) application software. ERP is an integrated computer-based system used to manage internal and external resources including tangible assets, financial resources and materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralised database and normally utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise wide system environment. Suppliers in this Lot can provide either a complete ERP solution or two or more modules of an ERP solution including but not limited to;  Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management, budgeting;  Supply chain management;  Corporate services – project & portfolio management, quality management;  Manufacturing planning;  Production planning;  Project Management;  Inventory control;  Planning and budgeting solutions;  Pricing systems;  Procurement systems;  Licensing and accounting systems;  Logistics; and  Payment systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance All solutions should have the capability to report and analyse. For the purposes of this Lot, Goods may include requirements as part of an ERP solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 1 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. LOT DESCRIPTION Lot 2 LOT 2 Finance IT Software Solutions – The provision of finance application software provides finance application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. Suppliers in this Lot can provide either a complete finance solution or modules of an Finance IT solution including but not limited to; • Finance and accounting requirements - income, expenses, budgeting, forecasting, cash management; • Planning and budgeting solutions; • Pricing systems; • Payment systems; • Procurement; and • Licensing and accounting systems All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, loading and storage;  Ongoing support and maintenance; and  Order management – satisfactory management of customer orders in accordance with defined acknowledgement and response times, delivering customer satisfaction throughout. Use of online order management and P2P systems where possible to drive efficiency For the purposes of this Lot, Goods may include requirements as part of an finance IT solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 2 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 3 Lot 3 Human Resources (HR) and Payroll Software Solutions Provides for HR & payroll application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, management of internal resources, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. All solutions should have the capability to report and analyse. LOT DESCRIPTION Suppliers can provide either a complete HR/Payroll application or modules of systems and/or services for managing internal resources and payroll such as:  Payroll - automated pay process based on employee time and attendance, and calculates various deductions and taxes;  Benefits administration module – allows organizations to administer and track employee participation in benefit programmes (insurance, compensation, profit sharing, retirement);  HR management module – basic demographic and address data, training and development, skills management;  Performance management;  People management;  Absence management;  Resource management;  Recruitment – applicant tracking, web recruitment, talent attraction; and  Other staff focused or staff support applications Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment,  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data loading and storage;  data migration, handling and validation; and  Ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of an HR and payroll solutions or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 3 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 4 LOT 4 Customer Relationship Management (CRM) Software Solutions Provides for customer relationship management and case management solutions which will include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service all necessary to better manage their relationships with customers. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution, including the provision of operational services. Suppliers in this Lot can provide either a complete CRM solution or modules of an CRM LOT DESCRIPTION solution including but not limited to; Implementation of systems and/or services for such as:  Sales and marketing - including pipeline activity and sales forecasting;  Customer service – including case management;  Ticket/Incident management;  Communication, social CRM and media monitoring;  Records Management;  Other customer focussed applications; and  The ability to analyse and report out of the system; All solutions should have the capability to report and analyse. These requirements will be designed in line with digital by default standards. Ancillary services within this Lot shall include but are not limited to the provision of:  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data handling and validation;  data migration, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a CRM solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 4 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 5 LOT 5 Enterprise Content Management Solutions (ECM) Software Solutions Provides for Enterprise Content Management (ECM) or Document and Records Management (EDRM) solutions which will include solution identification, design, development, implementation, organising, storing, data take-on, migration, integration and security; user training, maintenance and support as part of a wider solution that relates to the customers processes. It will also cover the prototyping, configuring or tailoring of existing products and also include some goods and services as part of a wider solution required throughout the lifecycle of the content. The scope of this Lot covers the implementation of document life cycle solutions. Suppliers in this Lot can provide either a complete ECM or EDRM solution or modules of an ECM or EDRM solution including but not limited to;  Document Management;  Document Scanning Services;  Web Content Management; LOT DESCRIPTION  Records Management;  Image Processing;  Workflow Management;  Storage of (electronic) document / records; and  Systematic control of the creation, receipt, maintenance and processes for capturing and maintaining information about business activities and transactions. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of;  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  service desk;  hosting services;  user support;  solution review process;  data migration, loading, validation and storage; and  user support and maintenance For the purposes of this Lot, Goods may include requirements as part of an ECM or EDRM solution or modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 5 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 6 LOT 6 Data Management and Reporting Systems (DMRS) Software Solutions Provides for Information Management application solutions or amendment of existing solutions which will include solution identification, design, development, implementation, data take-on, migration, processing, integration and security; user training, maintenance and support. It will also cover the prototyping, configuring or tailoring of existing products and include some goods and services as part of a wider solution. This Lot also covers data management services which will include data interfacing, data integration, data governance, data analysis, data architecture, data modelling, data management, data LOT DESCRIPTION archiving/de-duplication, data security, data mining, data quality management, master data management, data warehousing, business intelligence, content management and meta data management to efficiently process large quantities of data within a specified time limit. Suppliers in this Lot can provide either a complete DMRS solution or modules of a DMRS solution including but not limited to;  Implementation of systems and/or services for data management, business intelligence and performance management requirements  Business intelligence and reporting systems;  Data warehouse and data management systems;  Data Manipulation, Quality and Integration Tools; LOT DESCRIPTION o data quality solutions; o data manipulation solutions; o data integration solutions; o data discovery solutions; and o data mining solutions.  Data Analytics;  Big Data; o massively parallel processing (MPP) databases; o data mining grids; o distributed file systems; o distributed databases; o scalable storage systems. All solutions should have the capability to report and analyse. Ancillary services within this Lot shall include but are not limited to the provision of:-  requirements analysis;  development and customisation of the system;  integration of the solution;  onsite or remote deployment;  business process re-engineering;  work flow development;  training;  ongoing support and maintenance;  service desk;  hosting services;  data handling and validation;  user support;  solution review process;  data migration, validation, loading and storage; and  ongoing support and maintenance For the purposes of this Lot, Goods may include requirements as part of a DMRS solution, or for modules as listed above and where they are purchased as part of the solution Hardware can be purchased providing that software forms the majority of the total contract value. Lot 6 will attract Grade Day Rates as some of the services under this Lot fall in the category of Resource Based Services. Lot 7 LOT 7 Mobile Application Solutions Services in this Lot will include mobile solution identification, design, deployment, development, testing, implementation, data take-on, migration, integration and security; user training, maintenance and solution hosting and support for a range of deployments in delivering customer’s mobile application requirements to a variety of mobile devices. This Lot is only for the development of mobile applications on various platforms. This Lot will cover development of complete mobile applications through to mobile interfaces for existing applications. Lot 7 will attract Grade Day Rates as some of the services under this Lot fall in the DESCRIPTION category of Resource Based Services.