General Service Levels. When Users request new host names in cPanel, it may take a few days for the websites to be accessible via the new host names;
General Service Levels. Mobile Devices will be disposed in accordance with UNM Surplus policy 4610; Mobile Device availability will be based on Manufacturer inventory.
General Service Levels. Scheduled maintenance windows; • Actively monitor the nework infrastructure for events affecting the service.
General Service Levels. Management to contract terms and oversight of vendor; • Service Requests will be delivered according to the Service Request section of this SLA; • Incidents are break/fix and will be handled according to impact and urgency.
General Service Levels. UNM IT negotiates discounted software contracts for volume purchases and enterprise licenses; For departments, software is delivered by campus mail unless hold for pickup is selected on the LoboMart order. If the software that was ordered is available by download, it can be accessed 24 hours a day, 7 days a week; Software is tested for valid license numbers whenever a new version of the software is released; UNM IT tracks software distributed to each department and tracks software available in UNM pod, lab, and classroom computers.
General Service Levels. Approved submitted mobile apps will be published to distribution channels within 5 business days.
General Service Levels. Scheduled maintenance windows as defined in Section 7 below; Respond to reported incidents and service requests as defined in Sections 5 and 6 below; Provide management of the internet firewall; Ensure general maintenance of facility; Provide completed installation of collocated physical servers.
General Service Levels. ITIL v3 (Information Technology Infrastructure Library) certified full-time staff; • Adhere to ITIL v3 processes; • Service Points will utilize trained IT staff.
General Service Levels. General Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.
General Service Levels. UNM NetID passwords are never stored in clear-text; Self-service password resets available 24 hours per day, seven days a week via self-service portal.
