Common use of General Overview Clause in Contracts

General Overview. This Service Level Agreement (SLA) defines the services and service levels between the service provider, Pace ITS Help Desk Services, and the customers of that service (current Pace Faculty, Staff, and Students). The goal is to ensure the delivery of high quality customer service and technical support for the university.

General Overview. This Service Level Agreement (SLA) defines the services and service levels between the service provider, Pace ITS Help Desk Client Support Services, and the customers of that service (current Pace Faculty, Staff, Students, and Studentsdepartments). The goal is to ensure the delivery of high quality customer service services and technical support reliable desktop computing environment for the universityuniversity while controlling costs and adhering to security protocols.