Common use of General Overview Clause in Contracts

General Overview. 3.1.1 If the CLEC requires maintenance for its local service customers, the CLEC will initiate a request for repair (sometimes referred to as a “trouble report”) by calling CenturyTel’s Plant Support Center. During this call, CenturyTel service representatives will verify that the end-user is a CLEC customer and will then obtain the necessary information from the CLEC to process the trouble report. The CenturyTel representative will give the CLEC an estimated time that the analysis will be completed. Maintenance and repair of CenturyTel facilities is the responsibility of CenturyTel and will be performed at no incremental charge to the CLEC. If, as a result of a CLEC-initiated trouble report, trouble is found to be the responsibility of the CLEC (e.g., non-network cause, or cause at the customer’s premises), CenturyTel will charge the CLEC for trouble isolation in accord with the terms and conditions of the interconnection agreement. The CLEC will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. The CLEC will be assigned a customer contact center when initial service agreements are made.

General Overview. 3.1.1 4.1.1 If the CLEC requires maintenance for its local service customers, the CLEC will initiate a request for repair (sometimes referred to as a “trouble report”) by calling CenturyTel’s Plant Support Center. During this call, CenturyTel service representatives will verify that the end-user is a CLEC customer and will then obtain the necessary information from the CLEC to process the trouble report. The CenturyTel representative will give the CLEC an estimated time that the analysis will be completed. Maintenance and repair of CenturyTel facilities is the responsibility of CenturyTel and will be performed at no incremental charge to the CLEC. If, as a result of a CLEC-initiated trouble report, trouble is found to be the responsibility of the CLEC (e.g., non-network cause, or cause at the customer’s premises), CenturyTel will charge the CLEC for trouble isolation in accord with the terms and conditions of the interconnection agreement. The CLEC will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. The CLEC will be assigned a customer contact center when initial service agreements are made.