General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone Services; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: Telephone Services Service Level Agreement, Telephone Services Service Level Agreement
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesService Desk; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of responsibilitiesof UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: Service Desk, Service Desk
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone Mobile Device Services; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesMaster Hardware Contract Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: Hardware Contracts Service Level Agreement, Hardware Contracts Service Level Agreement
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesColocation of Physical Servers service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these servicesthe service; The responsibilities of the End-Users and Customers clients receiving these servicesthe service; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesDomain Name Services (DNS); • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: it.unm.edu, discuss.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesDepartment Web Hosting service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users Customers and Customers Web Admins and Developers (Users) receiving these servicesservice; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: Department Web Hosting Service Level Agreement, Department Web Hosting Service Level Agreement
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone Network Access Services; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: Network Access Services Service Level Agreement, Network Access Services Service Level Agreement
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesSoftware Distribution Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesA to Z Department Directory Service; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesDepartment Web Hosting service; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users Customers and Customers Department Admins and Developers (Users) receiving these servicesservice; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
General Overview. This is an SLA between the Customer Customer, UNM Data Owners, and UNM IT to document the provision of: • The Telephone Services; The general levels of response, availability, and maintenance associated with these Information Security Incident Response services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the serviceservices. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesDepartment Web Hosting service; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users Customers and Customers Web Admins and Developers (Users) receiving these servicesservice; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone Network Access Services; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesDomain Name Services (DNS); The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesCentral Authentication Service (CAS); • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesCentral Authentication Service (CAS); The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesService Desk; The general levels of response, availability, and maintenance associated with these services; The responsibilities of responsibilitiesof UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: Service Desk
General Overview. This is an SLA between the Customer Customer, UNM Data Owners, and UNM IT to document the provision of: The Telephone Services; The general levels of response, availability, and maintenance associated with these Information Security Incident Response services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the serviceservices. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Telephone ServicesA to Z Department Directory Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: it.unm.edu
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Telephone ServicesSoftware Distribution Service; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
Appears in 1 contract
Samples: it.unm.edu
