General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The A to Z Department Directory Service; • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. 2.1.1 If DTI requires maintenance for its local service customers, DTI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI customer and will then obtain the necessary information from DTI to process the trouble report. While DTI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTI. If, as a result of DTI-initiated trouble report, trouble is found to be the responsibility of DTI (e.g., non-network cause) GTE will charge DTI for trouble isolation. DTI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI will be assigned a customer contact center when initial service agreements are made.
General Overview. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes comprehensive legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employments, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services. In Partnership with the Orange County Board of Supervisors, the County of Orange oversees Orange County's workforce development activities and establishes programs in response to the workforce needs of Orange County, including labor market information, employment and training services, and business assistance. Central to the County of Orange’s ability to provide services is the Orange County One-Stop Career Centers, a proud partner of America’s Job Center of California (AJCC) network and young adult employment and training programs located throughout the County. The County of Orange designs and implements programs and services for businesses, adult job seekers, dislocated workers and young adults, working in close collaboration with education, business, labor, economic development and other organizations with a stake in preparing the County’s workers to contribute to our growing economy. The One-Stop Center (North) will continue to serve as the service delivery system for programs funded under the WIOA and its partner programs. The Orange County One-Stop System is a collaboration of organizations and agencies that are responsible for the administration of workforce development, educational, social services and other human services programs and funding streams that provide assistance to clients receiving services through the Orange County One-Stop Centers. SUBRECIPIENT shall serve as the Career Services Provider of the North One-Stop Center for the Orange County Development Area as outlined within this Attachment. SUBRECIPIENT shall provide a comprehensive menu of programs and services as required by the WIOA. WIOA is not an entitlement program, and selection for participation in this program is based upon an assessment of the client’s needs, interests, abilities, motivation, and prospect for successfully completing the program. In accordance with local policies and procedures, prioritization of services is also taken into consid...
General Overview. A1.1 The Debt Collection Agency Services that can be provided from this Framework Agreement have resulted from a formal tender using, and in compliance with, the ‘Open Procedure’ as defined in the Public Contracts Regulations 2006. (The Regulations)
General Overview. All providers who receive state funds will receive a comprehensive assessment to be used to determine that a provider is meeting mandated requirements and will also be part of the QIS Star Rating system, if the provider chooses to fully participate. The assessment will cover the following component areas that measure the quality of the child care program. The assessment is mandated and is not optional for providers receiving state funds. Private providers receiving no state funds may request to be assessed. Learning Environment (includes ERS scores, teacher/child ratios, and use of Curricula, Screening and Assessment) Staff Qualifications and Professional Development Administrative and Business Practices Family Involvement For those providers who choose to be a part of the Look for the Stars quality improvement program, the assessment will be used to determine a 1, 2, 3, 4, or 5 STAR level based on the collective results of the assessment. The participating providers will also be eligible to receive a variety of support services and benefits outlined in the “benefit to providers” section below, and in the Look for the Stars Provider Handbook. If a provider Opts out of the QIS, they must sign the Opt out statement. A site that opts out is not eligible for the benefits as outlined in this agreement and in the Look for the Stars handbook.
General Overview. 2.1.1 If EZ Talk requires maintenance for its local service customers, EZ Talk will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a EZ Talk customer and will then obtain the necessary information from EZ Talk to process the trouble report. While EZ Talk representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while EZ Talk representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide EZ Talk representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. EZ Talk's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to EZ Talk. If, as a result of EZ Talk-initiated trouble report, trouble is found to be the responsibility of EZ Talk (e.g., non-network cause) GTE will charge EZ Talk for trouble isolation. EZ Talk will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. EZ Talk will be assigned a customer contact center when initial service agreements are made.
General Overview. A1.1 This procurement is the subject of a Prior Information Notice (PIN) published in Official Journal of the European Union (OJEU) under: Title, UK-Salford: Analysis Services; despatch date, 06/09/2012 and reference 2012/S 174-287530
General Overview. (a) The JSC, as a Mutual JSC Matter, shall establish an overall strategy for supply of Clinical Materials and Products for Development and Commercialization purposes (the “Manufacturing Strategy”), to the extent consistent with Xxxxxxxxx’x and Xxxxx’x obligations and rights under this Agreement. The Manufacturing Strategy shall address manufacturing quality standards and the Parties and/or, as applicable, the Third Party Manufacturer shall enter into a separate Quality Agreement for the Product. Subject to this Article 5.1, Xxxxxxxxx shall be responsible in consultation with Lilly for the supply of, and shall have the right to supply, all clinical and commercial supplies of the Product for use under this Agreement. To the extent and on the timeline contemplated by the Manufacturing Strategy, Xxxxxxxxx shall (i) retain a Third Party Manufacturer for the supply of drug substance, (ii) take all necessary actions, with consultation from Lilly, to establish a drug product site for the clinical and commercial supply of finished Product and (iii) retain a back-up manufacturer, a Third Party Manufacturer, selected in consultation with Lilly, for the clinical and commercial supply of finished Product, such Manufacturer to be approved by Lilly, such approval not to be unreasonably withheld or delayed.
General Overview. 3.1.1 If the CLEC requires maintenance for its local service customers, the CLEC will initiate a request for repair (sometimes referred to as a “trouble report”) by calling CenturyTel’s Plant Support Center. During this call, CenturyTel service representatives will verify that the end-user is a CLEC customer and will then obtain the necessary information from the CLEC to process the trouble report. The CenturyTel representative will give the CLEC an estimated time that the analysis will be completed. Maintenance and repair of CenturyTel facilities is the responsibility of CenturyTel and will be performed at no incremental charge to the CLEC. If, as a result of a CLEC-initiated trouble report, trouble is found to be the responsibility of the CLEC (e.g., non-network cause, or cause at the customer’s premises), CenturyTel will charge the CLEC for trouble isolation in accord with the terms and conditions of the interconnection agreement. The CLEC will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. The CLEC will be assigned a customer contact center when initial service agreements are made.
General Overview. This Service Level Agreement (SLA) defines the services and service levels between the service provider, Pace ITS Client Support Services, and the customers of that service (current Pace Faculty, Staff, Students, and departments). The goal is to ensure the delivery of high quality services and reliable desktop computing environment for the university while controlling costs and adhering to security protocols.
