Common use of GENERAL EXCLUSIONS Clause in Contracts

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● Hard Outage minutes associated with failure of CPE not provided as part of the E-Line EVC service; ● CPE associated with Local Access for E-Line EVC; ● Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● Emergency maintenance; ● Lapses of E-Line EVC service associated with new installations (i.e. before new service acceptances by Customer); ● Force Majeure Events as defined in Customer’s Contract or on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ●  Hard Outage minutes associated with failure of CPE not provided as part of the E-Line EVC service; ●  CPE associated with Local Access for E-Line EVC; ●  Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ●  Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ●  Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ●  Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ●  Emergency maintenance; ●  Lapses of E-Line EVC service associated with new installations (i.e. before new service acceptances by Customer); ●  Force Majeure Events as defined in Customer’s Contract or on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ●  Hard Outage minutes associated with failure of CPE not provided as part of the Ethernet Switched E-Line EVC serviceLAN services; ●  CPE associated with Local Access for E-Line EVCLAN EVC ; ●  Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ●  Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ●  Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ●  Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ●  Emergency maintenance; ●  Lapses of Ethernet Switched E-Line EVC service LAN services associated with new installations (i.e. before new service acceptances by Customer); ●  Force Majeure Events as defined in Customer’s Contract or Agreement on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● Hard Outage minutes associated with failure of CPE not provided as part of the Ethernet Switched E-Line EVC serviceLAN services; ● CPE associated with Local Access for E-Line EVCLAN EVC ; ● Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● Emergency maintenance; ● Lapses of Ethernet Switched E-Line EVC service LAN services associated with new installations (i.e. before new service acceptances by Customer); ● Force Majeure Events as defined in Customer’s Contract or Agreement on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● Hard Outage minutes associated with failure of CPE not provided as part of the E-Line EVC serviceEthernet Switched E- LAN services; ● CPE associated with Local Access for E-Line LAN EVC; ● Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● Emergency maintenance; ● Lapses of Ethernet Switched E-Line EVC service LAN services associated with new installations (i.e. before new service acceptances by Customer); ● Force Majeure Events as defined in Customer’s Contract or Agreement on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● • Hard Outage minutes associated with failure of CPE not provided as part of the E-Line EVC service; ● • CPE associated with Local Access for E-Line EVC; ● • Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● • Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● • Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● • Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● • Emergency maintenance; ● • Lapses of E-Line EVC service associated with new installations (i.e. before new service acceptances by Customer); ● • Force Majeure Events as defined in Customer’s Contract or on the Guide.

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● Hard Outage minutes associated with failure of CPE not provided as part of the E-Line EVC service; ● CPE associated with Local Access for E-Line EVC; ● Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● Emergency maintenance; ● Lapses of E-Line EVC service associated with new installations (i.e. before new service acceptances by Customer); ● Force Majeure Events as defined in Customer’s Contract or on the Guide.. ●

GENERAL EXCLUSIONS. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following: ● • Hard Outage minutes associated with failure of CPE not provided as part of the Ethernet Switched E-Line EVC serviceLAN services; ● • CPE associated with Local Access for E-Line EVCLAN EVC ; ● • Service disruptions due to Customer traffic exceeding Customer-subscribed bandwidth or sending frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth; ● • Any act or omission on the part of the Customer, its contractors or vendors, or any other entity over which the Customer exercises control or has the right to exercise control; ● • Scheduled maintenance on the part of Customer, Customer contractors or Customer vendors; ● • Scheduled maintenance on the part of Verizon which is within Verizon’s maintenance windows; ● • Emergency maintenance; ● • Lapses of Ethernet Switched E-Line EVC service LAN services associated with new installations (i.e. before new service acceptances by Customer); ● • Force Majeure Events as defined in Customer’s Contract or Agreement on the Guide.